She doesn't stand behind her products!!!

[tiggerr36792]

Originally Posted by mistyinca

I have never ordered from Barkindogclothes, so I cannot speak about the quality. But if you have purchased something and want a refund, here's what you do:

Send the items back to the company with a letter explaining your problem. Let them know that you would like a refund. Make sure that you either insure the package or get a delivery confirmation.

After you have sent the returned items, if you have paid with a credit card, contact your credit card company and ask to dispute the charge. Calmly explain your situation. Provide them with the tracking number to the return. If you still retain possession of the goods in question, you have no right to a refund. If you have returned the items, the credit card company will often reverse small charges immediately with the proof of return (tracking number).

Many businesses do not want to incur chargeback fees, and would rather simply give a refund than deal with chargeback.

This part of the transaction deals with what is legally entitled within reason per the return policy. Beyond this is a question of customer service. You would not be entitled to the cost to return the items unless it was promised as part of the return policy. However, some retailers choose to offer that to insure your satisfaction with the hope that you will continue to be their customer.

What you are entitled to, and what you might hope to receive by way of customer service are two different things.

There are many times that I have chosen not to do business with certain companies because I did not like their customer service. In a market with so many choices, it is often customer service that sets companies apart. That choice is yours to make, and you are entitled to choose to do business with companies whose level of service is satisfactory to you.

I hope you are able to work this out. Good luck.

Thx for the info!! At this point is was a lesson learned, we unfortunaltely weren't able to work it out. So she has my money and I have un-usable items. I tried every form of working this out IMO. I am just going to drop any form of communication with her and not deal with it anymore. I have voiced my opinion and told others of my bad dealings with this individual and will leave it at that. Its up to each individual who reads this to decide whether they trust buying her products from her or not. For those who do I hope they dont have the same problem with merchandise as I have.

[candybaby]

I have just got done reading the WHOLE thread and all I can say is "WOW", I have ordered from Rena numerous times and have ALWAYS been pleased. You keep saying "poor quality", have you ever thought of a mistake happening and people fixing it within THEIR policy, not because somebody is having a fit and wants a CASH REFUND. Did you know by LAW nobody has to give ANYONE a refund, not Wal-mart, not Macy's, not Dillards, not Target, not Rena ESPECIALLY since it is not in her policy. They only do it because they want to, but LAWFULLY they DO NOT have to (unless its in their policy, which they can remove whenever they want). You say you did not go to her web-site to see her policy well that is NOT her fault YOU should of done your research. And now that you KNOW what her policy is then you need to abid by it, if not, then you need to STOP complaining. Rena is willing to stand by her policy/products why don't you let her do just that .

Rena I loooooooooooooooooooooooooooooooooooove your "HIGH QUALITY" clothes, as a matter of fact I'm going to go purchase some right now And girl (Rena) STOP apologizing you did everything right..


P.S.
my girls in my avatar are wearing Rena's clothes ,

[stedmansmommy]

WOW WOW WOW We are BIG customers of Rena's and I have not ONCE had a problem with her. We love her AND her products! I didn't go through and read all the replies (there are just way too many to read) but I just had to post and say how shocked I am to read this, LOL. I have never heard a single person complain about her yet. I do though however hope that you got this resolved. I know that Rena is a very sweet person and I have personally always found her to be very fair.

Hope you got everything worked out!

[tiggerr36792]

You are entitled to your opinion and as I have said before I wish I could say the same. It is unfortunate that my dealings with her were not good at all and just as you are entitled to your opinion about her, so am I. I only felt I needed to let people know what happened so others could judge for themselves. Public forums like this are for that purpose to allow everyone to see what is and has gone on with products, dealings, and offer helpful and informative information. We all wont always agree about things.
I will say that IMO I would much rather provide a refund if necessary to make all my customers happy.

[tiggerr36792]

Originally Posted by stedmansmommy

WOW WOW WOW We are BIG customers of Rena's and I have not ONCE had a problem with her. We love her AND her products! I didn't go through and read all the replies (there are just way too many to read) but I just had to post and say how shocked I am to read this, LOL. I have never heard a single person complain about her yet. I do though however hope that you got this resolved. I know that Rena is a very sweet person and I have personally always found her to be very fair.

Hope you got everything worked out!

It hasnt gotten worked out and I have decided to just let her keep my money. It was a lesson learned for me and I hope no one else has to go thru what I did with her. As I have said before for those who have had good products I think its great. I am NOT able to say that I was or have been a satisfied customer.

[MyTrixie143]

I am sorry the diapers fell apart and you are unhappy with the customer service.


I have to say, that I have ordered from Rena several times and have always been pleased with everything I ordered. I have ordered diapers off of her before, my girls where them alot and they have been washed numerous times and are still in tip top shape.
I do believe it was fluke as her products have always been high quality.
I understand your frusteration but at the same time I would have opted for the exchange. Considering how many positive reviews there are of barkindogclothes and how very few negative reviews there are, I would have considered it a mistake and tried the exchange. It is not your fault that you didn't look at the website but I always believe if you are ordering from anyone online, you need to do research and check out the shipping and return policies. I understand you not wanting to return them for an exchange but I feel the best is to move on. You live and learn. All other stores would have done the same thing as Rena did, she did nothing wrong, she followed her policy.
Again I understand how you feel but to say she doesn't stand behind her products simply isn't true, she followed her policy. Some wouldn't have even done that.
I am sorry you have had a bad experience but I do believe it was a fluke.

[Tiggerwit]

At what point are you going to let it go and move on? You keep saying your done but yet you keep posting. You've made your point several times repeatedly. I'm sorry you had an unfortunate experience but as others have said Rena has been around a long time and there are several people who are more then satisfied with her work and no matter how many times you keep posting the same thing someone is going to defend her.

Let it go. We get that you are not happy. I think you made your point with your first post and it should have ended publically there. This is really a private matter now between you and Rena.

JMO

[stedmansmommy]

Originally Posted by tiggerr36792

It hasnt gotten worked out and I have decided to just let her keep my money. It was a lesson learned for me and I hope no one else has to go thru what I did with her. As I have said before for those who have had good products I think its great. I am NOT able to say that I was or have been a satisfied customer.

Oh I am just so sorry to hear this I really wish that you guys could have worked it out because she truly does have some great things We have several outfits from her - some that we have had for almost a year and they are still in excellent condition. I am not calling you a liar, and I understand you being frustrated if your things fell apart but I am just thinking that maybe something happened (meaning a, honest, human mistake) when she made the diapers. I don't know about the refund thing, but as for the quality of her items I just think that it HAD to be an honest mistake/accident. I am just so sorry it came to all this

[stedmansmommy]

Originally Posted by MyTrixie143

I am sorry the diapers fell apart and you are unhappy with the customer service.


I have to say, that I have ordered from Rena several times and have always been pleased with everything I ordered. I have ordered diapers off of her before, my girls where them alot and they have been washed numerous times and are still in tip top shape.
I do believe it was fluke as her products have always been high quality.
I understand your frusteration but at the same time I would have opted for the exchange. Considering how many positive reviews there are of barkindogclothes and how very few negative reviews there are, I would have considered it a mistake and tried the exchange. It is not your fault that you didn't look at the website but I always believe if you are ordering from anyone online, you need to do research and check out the shipping and return policies. I understand you not wanting to return them for an exchange but I feel the best is to move on. You live and learn. All other stores would have done the same thing as Rena did, she did nothing wrong, she followed her policy.
Again I understand how you feel but to say she doesn't stand behind her products simply isn't true, she followed her policy. Some wouldn't have even done that.
I am sorry you have had a bad experience but I do believe it was a fluke.

Really good post girl! Very well said!

[Shanatink]

I just felt I had to say this.

I think its fine to come on here and give a review on YT but when you are trashing a well loved business that has had a good rep for more than 20 years be prepared to back up everything you claim with some proof.
You claim she doesnt stand behind her products but everythign she has said here on YT or has posted on her website says otherwise to me. I think its wrong to say Rena doesnt stand by her products when she even posted her on YT saying she would give you a refund (am I the only one who read that post ) if you sent the items back but you threw them away. You also said in one of you post "why wont she compromise" well IMO I think she is, big time. Please dont take this personally, but I feel it is you that wont compromise. You now say you would get them out of the trash and send them back but was that after Rena had to come onto YT and defend herself? Just wondering. Us YT members will really never know the true sequense of events which really makes a difference on what really happened here. I initially wasnt trying to takes sides and Im not trying to offend you but both sides of the story are not adding up and based on the post I have read in this thread it looks like Rena has done her part and tried to fix the situation but you keep fighting it. I know you dont want anymore of her diapers but Rena has a refund policy listed on her website, wether you have visited her actual website or not does not really qualify you for an exepmtion from her policy. Now yes I can understand you not wanting anymore diapers if all 3 really did fall apart immediately and it looks to me that you have already worn Rena down and she said she would give you a refund, if you would just return the item, so I dont get why that is mentioned over and over again that she wont refund you, this is where I feel you keep fighting her. And one more thing- if lots and lots of people love her products and highly recommend her, why not give her the chance to replace your diapers? Just take a chance on her, lots of YT member put a lot of faith in her, why cant you compromise and give her a second chance? It seriously could have been a fluke with your 3 diapers. Maybe it was an old weak spool of thread that sat on a shelf at a warehouse and she happened to be the lucky person to buy it and make those diapers with it, I know that sounds farfetched but who knows. Old thread can cause weak seems. You could at least compromise a little and adhere to her return/exchange policy, let her make you new ones. You dont want to seem to give her a chance to make this right. Thats just my opinion and like I said I really dont mean to offend you, Im hoping I can just possible add my perspective to this based on the 5 pages I have read.

[vainchick5]

Originally Posted by Tiggerwit

At what point are you going to let it go and move on? You keep saying your done but yet you keep posting. You've made your point several times repeatedly. I'm sorry you had an unfortunate experience but as others have said Rena has been around a long time and there are several people who are more then satisfied with her work and no matter how many times you keep posting the same thing someone is going to defend her.

Let it go. We get that you are not happy. I think you made your point with your first post and it should have ended publically there. This is really a private matter now between you and Rena.

JMO

I hardly think that if someone made you feel like you were lying or you were wrong that you (not personally but in general) would just "let it go". Debbie has every right to defend herself and the reason for her post. Debbie is my friend and Rena is an amazing vendor whom I happen to love. But I feel Debbie's dissatisfaction is valid because if I had gotten stuff from ANY vendor that fell apart, let me tell you, they would refund me, policy or not. I felt that your post was rude and unnecessary. I don't understand why some of you are trying to belittle or be rude to the person who got the bad products, fluke or not. If one of our fellow members has a bad experience we encourage them to share, and when they do you guys want to make them feel bad I think you should put yourself in the posters shoes. If you spend $21 on diapers for your new dog in heat, would you just "let it go" if they all fell apart? I agree with Debbie I wouldn't want the products replaced especially if I wasn't sure if I'd get another set of defective products. I personally have bought from Rena and LOVE her products and her quality but if I was a first time buyer and this happened, it would leave a horrible taste in my mouth. How about we show a little equal support to both of our fellow YT members.

[Shanatink]

Originally Posted by barkindogcloth

Oh my goodness I have never been so confused in my life, I have to say I am so sorry to everyone, and so sorry this subject was ever brought onto the site, I am so embarrassed . Those of you who knows us I appreciate you, those of you who do not know us we are very sorry this has passed your way.

All we can say is we did offer to replace or refund but was told the items where tossed away. Giving us no options,

We refuse to argue. But can say we have been in business since 1984 and we have always stood by are reputation. if we didnt we wouldnt still be here.

Debbie, you were treated with every effort to resolve the issue. And we regret you feeling this way. We cannot refund an item that your not will to return. I will not argue with you nor further this.

Again I am very sorry everyone has been pulled into this issue.
Cannot express this enough.

Rena

Just want to point out she said right here in this post she would refund.

[tiggerr36792]

Originally Posted by vainchick5

I hardly think that if someone made you feel like you were lying or you were wrong that you (not personally but in general) would just "let it go". Debbie has every right to defend herself and the reason for her post. Debbie is my friend and Rena is an amazing vendor whom I happen to love. But I feel Debbie's dissatisfaction is valid because if I had gotten stuff from ANY vendor that fell apart, let me tell you, they would refund me, policy or not. I felt that your post was rude and unnecessary. I don't understand why some of you are trying to belittle or be rude to the person who got the bad products, fluke or not. If one of our fellow members has a bad experience we encourage them to share, and when they do you guys want to make them feel bad I think you should put yourself in the posters shoes. If you spend $21 on diapers for your new dog in heat, would you just "let it go" if they all fell apart? I agree with Debbie I wouldn't want the products replaced especially if I wasn't sure if I'd get another set of defective products. I personally have bought from Rena and LOVE her products and her quality but if I was a first time buyer and this happened, it would leave a horrible taste in my mouth. How about we show a little equal support to both of our fellow YT members.

Thx for offerring some support, but please dont stick your neck out for a friend..I have taken alot of flack about this post and i will continue to stand my ground with or without support. I have not received any word from her about a refund and if this is how she does business I would rather just let those who doubt me find out for themselves. I have already said I could take pictures, and do what ever necessary to fix this, but that doesnt seem possible with her. I dont understand why Im the one getting attacked for being honest and voicing my honest opinion though. And yes I was defending myself here and not once have I used bad words or make any false statements, I have choosen my words carefully or have tried to, I dont think me saying that its unfortunate I cannot say Im a happy customer and letting others know about poor quality experiences is a bad thing. I'm sooo sorry if some of you happen to disagree, but I'm entitled to defend myself and let others know aren't I???

[tiggerr36792]

Originally Posted by Shanatink

Just want to point out she said right here in this post she would refund.

Well she never offered to refund me at all and if you all want proof then I will be more then happy to copy and paste all my emails with her to show how honest I am!! I had just hoped it didnt have to come to this to prove my point!!!
If you go to walmart and buy a not 1 but 3 dresses, then wear them one time, have them fall apart within 2 hours of attempting to wear it, would you not go there expecting a full refund??? I bet more then 95% of you would expect a full refund if it happened to all 3 dresses. Policy or not!!! Could you honestly say that you would trust them enough after that to get 3 more dresses from them????????? Think about it, then give me your opinion.

[Shanatink]

Originally Posted by tiggerr36792

Well she never offered to refund me at all and if you all want proof then I will be more then happy to copy and paste all my emails with her to show how honest I am!! I had just hoped it didnt have to come to this to prove my point!!!
If you go to walmart and buy a not 1 but 3 dresses, then wear them one time, have them fall apart within 2 hours of attempting to wear it, would you not go there expecting a full refund??? I bet more then 95% of you would expect a full refund if it happened to all 3 dresses. Policy or not!!! Could you honestly say that you would trust them enough after that to get 3 more dresses from them????????? Think about it, then give me your opinion.

I totally get what you are saying which is what I said in my other post. I'm not saying you are dishonest in any. Im just saying I read everything in this thread and when I read she did say offered a refund it made everything seem to not make sense since you were still fighting the issue. Maybe she didnt offer the refund until just then but thats what makes this whole thing seem so controversial is the sequence of events and both sides of the story being different. Either way Im sorry you had a bad experience and I just hope everything can work out okay.