She doesn't stand behind her products!!! - Page 2 - YorkieTalk.com Forums

Sugar's Mom · 04-23-2007, 03:56 PM

i have bought things fro rena and always had a great experience. no problems at all and everything I have bought has been exceptional quality.

sexiixtc · 04-23-2007, 03:57 PM

I bought two sets of jumpers from her.. they came in the mail today.. they look beautiful.. but to be honest.. the quality of the material is not so great.. and there were a lot of threads hanging from them.. Kayah is in heat now and doesn't want to do anything.. but once she's better.. I will make a new thread and post pictures..
and I'll let you know if they're still in once piece

tiggerr36792 · 04-23-2007, 03:58 PM

Quote:

Originally Posted by Sugar's Mom

i have bought things fro rena and always had a great experience. no problems at all and everything I have bought has been exceptional quality.

I truely wish I could say the same about the products she made me. I hate to be the one to have to provide megative feedback about someones products. I just feel people should know when someone doesn't stand behind their products.

barkindogcloth · 04-23-2007, 04:01 PM

Debbie,
You emailed me and stated you bought 3- pair of diapers from us and said all 3 did not work for you. You also stated you had found some new items elsewhere, and you needed me to refund the diapers i had made so you could pay for the new items you bought, But you also threw our items in the trash and said they were all stained from use. To be honest when I recieved your email it really upset me to know something of this nature went out our doors. So We offered for you to return the items, and we would send new items exactly as the same. along with refunding your return postage. You threatened to contact everyone on yorkie talk- and other groups and all over the web to let them know how bad I am. and you have done that.
I am again very sorry you feel this way. If you buy a shirt at say sears, and say it isnt up to par to what your wanting, you dont exspect them to give a refund without returning the item. and Again I am turning this over to our attorney, All conversations where recorded and stated to you this. I think doing something of this nature is very unkind.

I am so sorry for anyone to have to read or hear of this issue. We ask you to keep all our good business tractions in your mind during the years. and dis-regaurd all this. I am so embarrassed over something of this nature being done.
Rena

tiggerr36792 · 04-23-2007, 04:08 PM

Quote:

Originally Posted by barkindogcloth

Debbie,
You emailed me and stated you bought 3- pair of diapers from us and said all 3 did not work for you. You also stated you had found some new items elsewhere, and you needed me to refund the diapers i had made so you could pay for the new items you bought, But you also threw our items in the trash and said they were all stained from use. To be honest when I recieved your email it really upset me to know something of this nature went out our doors. So We offered for you to return the items, and we would send new items exactly as the same. along with refunding your return postage. You threatened to contact everyone on yorkie talk- and other groups and all over the web to let them know how bad I am. and you have done that.
I am again very sorry you feel this way. If you buy a shirt at say sears, and say it isnt up to par to what your wanting, you dont exspect them to give a refund without returning the item. and Again I am turning this over to our attorney, All conversations where recorded and stated to you this. I think doing something of this nature is very unkind.

I am so sorry for anyone to have to read or hear of this issue. We ask you to keep all our good business tractions in your mind during the years. and dis-regaurd all this. I am so embarrassed over something of this nature being done.
Rena

I made every attempt to work this out with you. Yes I wasnt willing to retuurn them cause my female did have them on for less then 2 hours and had blood stains in them since shes in heat. I would have returned them like you asked , but for a refund not to have them remade since they quality wasnt good enought to hold up for longer then 2 hours. I'm sorry it had to come to this, as I dont like to be the one to tell people about poor quality. You should have stood behind your products better. If only 1 product fell apart I would have been more then glad to exchange them, but not when all 3 of them fell apart. I'm sorry but you should make better quality products or be willing to give refunds once in awhile.

BabyFidgette · 04-23-2007, 04:28 PM

I'm gonna put in my two cents even though I know I should shut up....and PLEASE everyone note, I am NOT taking sides or blaming anyone. Okay, there's my disclaimer.

Now, I've never bought anything from the seller in question, but how can you get a refund without returning the products? Even if they were soiled, you wash them, and return them. That's what I would have done.

And Rena, I'm not an attorney, but I don't know if you should waste your time and energy on an attorney...oh yeah, and your money.

There will be a time in your life that people are not going to like your products, whether they are great or not. It's a person's perogotive not to like something. My mother is a GREAT eBayer and she gets people leaving her negatives and neutrals for no reason. If you stand behind your products, and many YTers have bought them, I think your rep will be okay.

tiggerr36792 · 04-23-2007, 04:32 PM

Quote:

Originally Posted by BabyFidgette

I'm gonna put in my two cents even though I know I should shut up....and PLEASE everyone note, I am NOT taking sides or blaming anyone. Okay, there's my disclaimer.

Now, I've never bought anything from the seller in question, but how can you get a refund without returning the products? Even if they were soiled, you wash them, and return them. That's what I would have done.

And Rena, I'm not an attorney, but I don't know if you should waste your time and energy on an attorney...oh yeah, and your money.

There will be a time in your life that people are not going to like your products, whether they are great or not. It's a person's perogotive not to like something. My mother is a GREAT eBayer and she gets people leaving her negatives and neutrals for no reason. If you stand behind your products, and many YTers have bought them, I think your rep will be okay.

Thats my point exactally !!! I was willing to wash them and then return them to her, but she still wasnt willing to provide me with a refund. So how is that fair???? Why should I have to have poor quaily products remade ??? So they could fall apart again???? Please tell me you not expecting I should have just kept quiet about poor quality products.

Shanatink · 04-23-2007, 04:34 PM

Im so sorry that happened to you! Maybe it was just sort of a fluke.

barkindogcloth · 04-23-2007, 04:35 PM

Thank you thats all we asked is return them and they would be replaced, aplles to some are ornages to others, and we do stand behind everything we sell, Just requested the items in question returned.

yorkiegirl83 · 04-23-2007, 04:36 PM

I'm not taking sides here either. I've purchased a pair of pj's from Rena and was pleased w/the quality for the money I spent and would reccommend her to others.

I know that you're dissapointed with the diapers you received, but it does clearly state on the main page of her website that if a product is defective it will be exchanged for the same exact product. Possibly it could have been a sewing error or something of the like that could have been corrected with a new pair being made.

Again, I do understand your frustration and I hope that there can be some resolve.

BabyFidgette · 04-23-2007, 04:38 PM

Quote:

Originally Posted by tiggerr36792

Thats my point exactally !!! I was willing to wash them and then return them to her, but she still wasnt willing to provide me with a refund. So how is that fair???? Why should I have to have poor quaily products remade ??? So they could fall apart again???? Please tell me you not expecting I should have just kept quiet about poor quality products.

Relax, don't get your diapers all up in a bunch!!! LOLOL That's NOT what I said! She is saying you could have returned them after washing but you threw them out. You are saying that's what you offered, but she didn't accept. I don't know who (nor do I care) but somebody is lying. But, aren't there always two sides to a story?

Remember, you brought your reviews here to an open forum, so please be prepared for responses...the good, the bad, and the ugly. I was being nice. Not everyone will be.

tiggerr36792 · 04-23-2007, 04:40 PM

Quote:

Originally Posted by barkindogcloth

Thank you thats all we asked is return them and they would be replaced, aplles to some are ornages to others, and we do stand behind everything we sell, Just requested the items in question returned.

I will gladly return these to you for a refund. How can you expect me to allow you to remake them when not 1 but all 3 of them fell apart??? I would love to work this out on a more amicable basis, however I truely feel if you stand behind your products then give me a refund as i would rather not receive or have any more trouble with them falling apart a second time. I'm willing to compromise how about you???

Gingergirlsmom · 04-23-2007, 04:42 PM

This conversation is now going on on so many threads that I'm confused

However, let me just say this:

I do not think you are horrible for sharing your experience. I just want to be sure that all sides are represented.

It takes years to build up a good reputation and only moments to tear one down.

As a repeated, and yes, satisfied customer, I have to speak for her.

Also...I have a friend who owns a huge, extremely, high-end internet retail business. She gets customers all the time wanting to return this or that for whatever reason. But, she requires that they adhere to the return policy.

From time to time people try to report her, whatever. BUT, her policy is clearly stated on her website.

If Rena's policy is return for like item, and it's posted, then I do think it's unfair to claim she doesn't stand behind her products when you weren't willing to stick to the return policy.

Businesses can't just change the rules because someone complains.

BabyFidgette · 04-23-2007, 04:43 PM

Quote:

Originally Posted by tiggerr36792

I will gladly return these to you for a refund. How can you expect me to allow you to remake them when not 1 but all 3 of them fell apart??? I would love to work this out on a more amicable basis, however I truely feel if you stand behind your products then give me a refund as i would rather not receive or have any more trouble with them falling apart a second time. I'm willing to compromise how about you???

Just my 2 cents again (hehehehe)....I can understand you don't want more diapers, and if the seller wants this to be over, maybe a refund would be a good idea.

But I'll shut up now...for a few minutes.

barkindogcloth · 04-23-2007, 04:46 PM

Oh my goodness I have never been so confused in my life, I have to say I am so sorry to everyone, and so sorry this subject was ever brought onto the site, I am so embarrassed . Those of you who knows us I appreciate you, those of you who do not know us we are very sorry this has passed your way.

All we can say is we did offer to replace or refund but was told the items where tossed away. Giving us no options,

We refuse to argue. But can say we have been in business since 1984 and we have always stood by are reputation. if we didnt we wouldnt still be here.

Debbie, you were treated with every effort to resolve the issue. And we regret you feeling this way. We cannot refund an item that your not will to return. I will not argue with you nor further this.

Again I am very sorry everyone has been pulled into this issue.
Cannot express this enough.

Rena

04-23-2007, 03:57 PM	#17
sexiixtc Donating YT 1000 Club Member Join Date: May 2006 Location: Chicago Posts: 3,145	I bought two sets of jumpers from her.. they came in the mail today.. they look beautiful.. but to be honest.. the quality of the material is not so great.. and there were a lot of threads hanging from them.. Kayah is in heat now and doesn't want to do anything.. but once she's better.. I will make a new thread and post pictures.. and I'll let you know if they're still in once piece __________________ Edith and my two Princesses Kayah and Evie Proud Member of "The Pink Club"

04-23-2007, 04:01 PM	#19
barkindogcloth Donating Yorkie Yakker Join Date: Jun 2005 Location: Arkansas Posts: 90	Rena From Barkin dog clothes Debbie, You emailed me and stated you bought 3- pair of diapers from us and said all 3 did not work for you. You also stated you had found some new items elsewhere, and you needed me to refund the diapers i had made so you could pay for the new items you bought, But you also threw our items in the trash and said they were all stained from use. To be honest when I recieved your email it really upset me to know something of this nature went out our doors. So We offered for you to return the items, and we would send new items exactly as the same. along with refunding your return postage. You threatened to contact everyone on yorkie talk- and other groups and all over the web to let them know how bad I am. and you have done that. I am again very sorry you feel this way. If you buy a shirt at say sears, and say it isnt up to par to what your wanting, you dont exspect them to give a refund without returning the item. and Again I am turning this over to our attorney, All conversations where recorded and stated to you this. I think doing something of this nature is very unkind. I am so sorry for anyone to have to read or hear of this issue. We ask you to keep all our good business tractions in your mind during the years. and dis-regaurd all this. I am so embarrassed over something of this nature being done. Rena

04-23-2007, 04:28 PM	#21
BabyFidgette Learn Yorkie CPR! Donating Member Join Date: Dec 2005 Location: New Jersey Posts: 6,855	I'm gonna put in my two cents even though I know I should shut up....and PLEASE everyone note, I am NOT taking sides or blaming anyone. Okay, there's my disclaimer. Now, I've never bought anything from the seller in question, but how can you get a refund without returning the products? Even if they were soiled, you wash them, and return them. That's what I would have done. And Rena, I'm not an attorney, but I don't know if you should waste your time and energy on an attorney...oh yeah, and your money. There will be a time in your life that people are not going to like your products, whether they are great or not. It's a person's perogotive not to like something. My mother is a GREAT eBayer and she gets people leaving her negatives and neutrals for no reason. If you stand behind your products, and many YTers have bought them, I think your rep will be okay. __________________ Nicole & Baby "The more men I meet, the more I love my Yorkie!"

04-23-2007, 04:34 PM	#23
Shanatink Mommy to 3 Princesses Donating Member Join Date: Apr 2005 Location: DFW Texas Posts: 11,030	Im so sorry that happened to you! Maybe it was just sort of a fluke. __________________ Custom Dog Clothing Boutique www.TinkerbellsCloset.com

04-23-2007, 04:42 PM	#28
Gingergirlsmom and Bernie's mom too!" Donating Member Join Date: Nov 2005 Location: Pennsylvania Posts: 8,283	This conversation is now going on on so many threads that I'm confused However, let me just say this: I do not think you are horrible for sharing your experience. I just want to be sure that all sides are represented. It takes years to build up a good reputation and only moments to tear one down. As a repeated, and yes, satisfied customer, I have to speak for her. Also...I have a friend who owns a huge, extremely, high-end internet retail business. She gets customers all the time wanting to return this or that for whatever reason. But, she requires that they adhere to the return policy. From time to time people try to report her, whatever. BUT, her policy is clearly stated on her website. If Rena's policy is return for like item, and it's posted, then I do think it's unfair to claim she doesn't stand behind her products when you weren't willing to stick to the return policy. Businesses can't just change the rules because someone complains. __________________ Ginger Bernie Fun Kitty

04-23-2007, 03:56 PM	#16
Sugar's Mom BANNED! Join Date: Aug 2005 Location: Kentucky Posts: 9,248	i have bought things fro rena and always had a great experience. no problems at all and everything I have bought has been exceptional quality.

04-23-2007, 04:35 PM	#24
barkindogcloth Donating Yorkie Yakker Join Date: Jun 2005 Location: Arkansas Posts: 90	Thank you thats all we asked is return them and they would be replaced, aplles to some are ornages to others, and we do stand behind everything we sell, Just requested the items in question returned.

04-23-2007, 04:36 PM	#25
yorkiegirl83 Love My Furbabies! Donating Member Join Date: Jan 2007 Location: somewhere Posts: 4,427	I'm not taking sides here either. I've purchased a pair of pj's from Rena and was pleased w/the quality for the money I spent and would reccommend her to others. I know that you're dissapointed with the diapers you received, but it does clearly state on the main page of her website that if a product is defective it will be exchanged for the same exact product. Possibly it could have been a sewing error or something of the like that could have been corrected with a new pair being made. Again, I do understand your frustration and I hope that there can be some resolve.

04-23-2007, 04:46 PM	#30
barkindogcloth Donating Yorkie Yakker Join Date: Jun 2005 Location: Arkansas Posts: 90	Oh my goodness I have never been so confused in my life, I have to say I am so sorry to everyone, and so sorry this subject was ever brought onto the site, I am so embarrassed . Those of you who knows us I appreciate you, those of you who do not know us we are very sorry this has passed your way. All we can say is we did offer to replace or refund but was told the items where tossed away. Giving us no options, We refuse to argue. But can say we have been in business since 1984 and we have always stood by are reputation. if we didnt we wouldnt still be here. Debbie, you were treated with every effort to resolve the issue. And we regret you feeling this way. We cannot refund an item that your not will to return. I will not argue with you nor further this. Again I am very sorry everyone has been pulled into this issue. Cannot express this enough. Rena