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Originally Posted by mistyinca  I have never ordered from Barkindogclothes, so I cannot speak about the quality. But if you have purchased something and want a refund, here's what you do:
Send the items back to the company with a letter explaining your problem. Let them know that you would like a refund. Make sure that you either insure the package or get a delivery confirmation.
After you have sent the returned items, if you have paid with a credit card, contact your credit card company and ask to dispute the charge. Calmly explain your situation. Provide them with the tracking number to the return. If you still retain possession of the goods in question, you have no right to a refund. If you have returned the items, the credit card company will often reverse small charges immediately with the proof of return (tracking number).
Many businesses do not want to incur chargeback fees, and would rather simply give a refund than deal with chargeback.
This part of the transaction deals with what is legally entitled within reason per the return policy. Beyond this is a question of customer service. You would not be entitled to the cost to return the items unless it was promised as part of the return policy. However, some retailers choose to offer that to insure your satisfaction with the hope that you will continue to be their customer.
What you are entitled to, and what you might hope to receive by way of customer service are two different things.
There are many times that I have chosen not to do business with certain companies because I did not like their customer service. In a market with so many choices, it is often customer service that sets companies apart. That choice is yours to make, and you are entitled to choose to do business with companies whose level of service is satisfactory to you.
I hope you are able to work this out. Good luck. |
Thx for the info!! At this point is was a lesson learned, we unfortunaltely weren't able to work it out. So she has my money and I have un-usable items. I tried every form of working this out IMO. I am just going to drop any form of communication with her and not deal with it anymore. I have voiced my opinion and told others of my bad dealings with this individual and will leave it at that. Its up to each individual who reads this to decide whether they trust buying her products from her or not. For those who do I hope they dont have the same problem with merchandise as I have.