Yorkie Splash and Shine~THUMBS DOWN!

[WalnutHill]

Oh yes, I remember that now. Haha

I guess I am lumping your comments and the OP's comments together because I don't remember anything negative early on about the smell or being shocked at how awful it was. Or a particularly horrific response from anyone. I just remember you saying you didn't like the lather in particular. But, oh well. I am glad you tried it!

[ladyjane]

Originally Posted by FlDebra

I guess I read more of what the actual complaints were instead of worrying over the thumbs down title. I actually did not have questions about the water content. That all started as an explanation to someone else that it was watery as part of the way it was made, not made and then watered down. Then the subject of water got carried on ad infintum as we BOTH tried to explain ourselves. Why would I have PM'd that -- it was not a complaint? I did not see the "rough" comments or any attack. Still do not.

This is the YT Seller Feedback and Seller Review Forum. I think people should feel free to comment truthfully. No one made any insulting or disparaging comments. Everything was specific to what they did or did not like about the product. I think every negative comment was made in an objective way, saying only what they did not care for and refraining from any disrespectful comments. Each person listed specifically why they were not pleased with the product. Nothing vague, no negative adjectives --only very specific reasons that could be considered by the vendor. (i.e. Does not lather well, does not leave hair soft or shiny, too watery, need to use too much.....these are very objective.) I think WalnutHill can take these comments as valid complaints that may or may not be considered in future products or variations. She may have so many orders that she really doesn't worry about it or she may some day have a different formula for people who find it too watery -- evidently she has considered and developed it already, so that complaint evidently is not a surprise to her. I think it was all done respectfully. I know I have the utmost respect for Walnut Hill and her endeavor!

We might as well close this folder, if negative comments can never be made about a YT vendors products without fear of controversy. I certainly lavish the praise on when I am happy with products. I think this is the first YT vendor product I have commented negatively about ever. I wonder how many are holding back their comments now, so as not to get a finger pointed at them. I think sometimes the YT vendors are also our friends, and some want to jump in and defend them instead of letting a valid review stand. I can understand that in a way, but it isn't doing any good for a balanced review system. Can't say this folder will hold much credibility for me anymore.

Well, as I said, we all read and interpret things differently. I am not going to go on and on ad ininitum on this. No need for that. You seem to have taken this very personal and I am sorry you feel that way.

Yes, it is the YT Seller Review and Feedback forum and people will post what they feel. So why is it wrong for others to post how THEY feel? Now, I am beginning to take this personal! I felt that it got to be a bit harsh....but I was crystal clear in saying that that was how *I* read it. That does NOT mean that is how anyone meant for it to be taken.

All I can say is WOW. What a disappointment.

Sarah is not a friend of mine. I don't even know her nor have I used her products. I have seen her here but have never had any type of real conversation with her. I simply posted MY feelings about the thread. I did NOT say that no one should ever give a negative review. It's all how you read things I suppose. I used to give reviews to employees and if I had given them huge capital letters of THUMBS DOWN just because of one aspect of their job performance, how would that have helped them? It wouldn't!
I am done now. Clearly this has been taken to a new place where it should not have been.

[FlDebra]

Originally Posted by WalnutHill

Oh yes, I remember that now. Haha

I guess I am lumping your comments and the OP's comments together because I don't remember anything negative early on about the smell or being shocked at how awful it was. Or a particularly horrific response from anyone. I just remember you saying you didn't like the lather in particular. But, oh well. I am glad you tried it!

The OP said he thought it had an "Old Lady" smell and he had a boy dog. I said I was not particularly excited about the smell. I don't think either of those was shocking, awful, or horrific??? In my PM to you I mentioned that those that did not like a lot of scent might like that about your shampoo. So, it was not that I had anything agains tthe smell, just did not get much of it. I notice on your website, you say you mix it one gallon at a time and the scent and color may vary. Maybe I got one with less scent?

See -- it seems like some very straightforward comments somehow are being misconstrued and made out to be something they are not. I just don't see anything that matches the adjectives you just used. I definately do not think there is anything horrific about your product. This is just getting out of proportion.

[kjcmsw]

I think I've tried just about every shampoo / conditioner out there...I keep going back to John Paul Pet (Oatmeal) (didn't like JPP's moisturizing however). For the price it's so economical and it really cleans. (Note: I do not like Paul Mitchell products for humans, other than their Super Skinny, which I also use on the dogs which helps keeps tangles from coming back, plus adds a nice shine (use sparingly) --- my 2 cents which may be all that's worth lol
Kendra

[107barney]

The tone of this thread has been less than constructive as I read it. I see nothing wrong with a thumbs down review as not all products will meet the needs of all customers. It's unfair, however, when the posts suggest that the company waters down the product to charge more and deliver less. And, when Walnut Hill responded that she did not water down the product and in fact her product did not contain water, she was challenged about her product's water composition and later its PH. These are not constructive remarks, they are remarks intended to disparage the product and/or its maker and that is what I give a big

If one does not care for the smell or feel or consistency of the product, don't use it. I certainly do not see anyone forcing the purchase or use of the product. Yorkie Splash is a nice product that many of us enjoy and I have found Walnut Hill to be a reputable company with good customer service and I give it a

[Darlin Beauxs]

Originally Posted by kjcmsw

I think I've tried just about every shampoo / conditioner out there...I keep going back to John Paul Pet (Oatmeal) (didn't like JPP's moisturizing however). For the price it's so economical and it really cleans. (Note: I do not like Paul Mitchell products for humans, other than their Super Skinny, which I also use on the dogs which helps keeps tangles from coming back, plus adds a nice shine (use sparingly) --- my 2 cents which may be all that's worth lol
Kendra

I use the supper skinny serum in my own hair (when I do my own hair-LOL). I normally go 2x per week to my best friend/stylist and she washes and does my hair...she uses aquage brand products, and they are wonderful. Never thought about using super skinny on the dogs, will have to try.

[FlDebra]

Originally Posted by ladyjane

Well, as I said, we all read and interpret things differently. I am not going to go on and on ad ininitum on this. No need for that. You seem to have taken this very personal and I am sorry you feel that way. ???? Really??? I have taken this personal? Only to the point, I would really like only my own words attributed to me.

Yes, it is the YT Seller Review and Feedback forum and people will post what they feel. So why is it wrong for others to post how THEY feel? Now, I am beginning to take this personal! I felt that it got to be a bit harsh....but I was crystal clear in saying that that was how *I* read it. That does NOT mean that is how anyone meant for it to be taken.

I see that you are taking it personal, although I haven't a clue as to why.
Okay -- I have no problem with you wanting to read it however you want. But when you say this is how you read it, and another person feels that is not how they meant it, isn't it fairly normal for them to say so?

All I can say is WOW. What a disappointment.

Okay again -- but I am not sure how my critique of a product that you have nothing to do with has set you up for such disappointment.

Sarah is not a friend of mine. I don't even know her nor have I used her products. I have seen her here but have never had any type of real conversation with her. I simply posted MY feelings about the thread. I did NOT say that no one should ever give a negative review. It's all how you read things I suppose. I used to give reviews to employees and if I had given them huge capital letters of THUMBS DOWN just because of one aspect of their job performance, how would that have helped them? It wouldn't!
I am done now. Clearly this has been taken to a new place where it should not have been.

You do realize that I did NOT make the thumbs down comment, right? I have given my share of performance reviews myself, and you can rest assured, I never gave anyone a capitalized thumbs down either. But why are you shaking a finger at me for this?

I am only taking it personal to the point that I do not want my comments misconstrued or changed. I had some very valid comments about a product that I DID try. I held my public comments for over a year but when I did make them, I made them with respect. I have no idea why you are now telling me all of these things or why you are saying what a disappointment. I never said you were a friend of anyone, a consumer of the shampoo, never said anyone could not give a negative review or any of the other things you seem to be insinuating?????? To tell you the truth, I thought WE were well on our way to becoming friends. So, I find this all very surprising, unsettling, and confusing. I think you took this to another place and I did not go along with you. I am sure no one will want to voice a negative comment on this product again and subject themselves to this, no matter how they feel. So, we could probably move on now, if it's okay with you. Believe me, I am not saying you have to. Whew!

[FlDebra]

Originally Posted by 107barney

....And, when Walnut Hill responded that she did not water down the product and in fact her product did not contain water, she was challenged about her product's water composition and later its PH. These are not constructive remarks, they are remarks intended to disparage the product and/or its maker...

Actually, we were discussing the idea of the water content and as it turned out, of course it has water content, it is not watered down. If you go back to the beginning of the thread you will see I told the OP that water was not added to it but was a part of the original composition! So, obviously, it was not a challenge or meant to disparage. As to the Ph, I most certainly did not challenge her about its Ph. Asking a question is not a challenge. She said that it has a Ph of 9, and I asked why that was not a detriment as she has mentioned it more as a benefit. I thought that was a valid question and very much in line with a product REVIEW. Everything I read says a high Ph can be damaging to our dog's hair. I even gave her some references to that effect. That question was not answered but she did say that she wanted the Ph over a 7. I thought it a good question,to wonder why. This is not disparaging the product or its maker! I don't know how much more complimentary I can be about Sarah! When a review thread is started, and the vendor comes to the thread to answer the complaints, then I think it should be very well accepted, that questions can be asked about the product. It is not being rough, it is not being disparaging, it is just asking questions. I figured if she is intentionally wanting the Ph to be over 7, she has a good reason for it. I imagine she does! I just don't know what it is because the question got lost amongst all of the other comments.

Does anyone understand what a review is? It can include your experiences. It can also include information about content. Again, I don't believe for a minute anyone would have a problem with crititques or questions if the maker of this shampoo was one of the large corporations. From the very beginning of this thread, statements were being exaggerated and misrepresented. When in fact, the complaints were being stated in mild and respectful terms.

[FlDebra]

Originally Posted by kjcmsw

I think I've tried just about every shampoo / conditioner out there...I keep going back to John Paul Pet (Oatmeal) (didn't like JPP's moisturizing however). For the price it's so economical and it really cleans. (Note: I do not like Paul Mitchell products for humans, other than their Super Skinny, which I also use on the dogs which helps keeps tangles from coming back, plus adds a nice shine (use sparingly) --- my 2 cents which may be all that's worth lol
Kendra

John Paul makes an excellent detangling spray for everyday use too. I use it when brushing my yorkies. It has a nice fresh smell, nothing flowery.

[AllDogBoots]

Kudos to you, ladyjane and to you Catherine for making an awesome product, IMO.

And because of this horrible review thread, I'm now going to purchase the Foamer Bottle because I had no idea it existed!

I love this stuff. Cooper has always had a completely unmanageable cotton coat. The shampoo and conditioner are like little miracles. I haven't even given him a haircut because I now love the way he looks! His skin is also very sensitive and this doesn't bother him at all.

[megansmomma]

Originally Posted by AllDogBoots

Kudos to you, ladyjane and to you Catherine for making an awesome product, IMO.

And because of this horrible review thread, I'm now going to purchase the Foamer Bottle because I had no idea it existed!

I love this stuff. Cooper has always had a completely unmanageable cotton coat. The shampoo and conditioner are like little miracles. I haven't even given him a haircut because I now love the way he looks! His skin is also very sensitive and this doesn't bother him at all.

I am going to order the foamer bottle too. I've had a bottle that I purchased almost a year ago before the bottle adapter was available. I felt that I was using too much to compensate for lack of bubbles so I just pushed it to the back of my shampoo cabinet. After I get it and give it a try I'll report back.

I'm wondering what old lady smells like According to my 15 yrs who likes to remind me on a regular basis that I'm old. But she must think I smell pretty good since she looks for my perfume every time she goes out

[Mardelin]

I've not used this product, but may give it a try in the future since I've been known to try various products. However, since it is new and developed by a YT member (by the way I love enteprenauers), I have one question before I make the plunge. Was the product developed in a lab with input from a chemist?

[JDS]

Originally Posted by FlDebra

Where have you "been told" that natural shampoos will be more watery? I tried to find a reference to that, and am really curious. I have used other natural shampoos (human and pet) that are rich and thick. The only places I have actually read that natural shampoos are always a watery consistency are posts from Yorkie Splash and Shine Shampoo. I am wondering what defines a "natural" shampoo too. For instance, if you look at the ingredients in Espree Hypo-Allergenic Coconut Shampoo -- they are all natural. The cleaners are coconut, it also contains Jojoba and Aloe Vera. It is even a naturally tearless product, meaning they don't add a chemical to make it tearless like some (think Johnson's baby shampoo) instead, it is tearless because of the gentle natural ingredients. Espree Hypo-Allergenic Coconut Shampoo is rich and thick -- so much so that you can actually use it full strength or water it down yourself (16 parts water to 1 part shampoo). I just found an older bottle of (human) Jason's Natural Jojoba shampoo in my bathroom. It is all natural ingredients (sulfate-free) and it is very thick too. I actually had not been using it because it gave my hair a little too much fullness. I already have the world's thickest hair. It was lasting forever, as only a dime or so blob was needed, so I just stopped using it. Just wondering about the natural = watery idea......

The watery-er (?) consistency actually does mean that it is watered down. Not necessarily that it was ever a thicker product for sale, but water is still the main ingredient. Just more of it, in the watery formulas. So watered down in the making, not after the fact. Some seem to like the watery consistency, even prefer it, but it does mean you are buying more water. I like the thicker, richer formulas, and then I can water them down if I want to, to make rinsing easier.

I never tried the sheen. I do like a good daily spray for brushing. Smart of her to offer it. Glad you found it works well. A good daily brushing/refreshening spray is vital.

This has already been addressed, but since I made the comment I feel obliged to respond. A few years back I got involved with a new MLM company that made natural products (soy candles, natural lip balm, natural bath products,etc). The issue of the watery consistency was brought up in one of our "team phone calls". Since I don't know all the technical lingo I stated what I was told in layman's terms. Since no "junk" was added to the product to beef up the consistency, it was more watery than what I was used to. Since I'm no expert in this area & haven't fully researched it I was simply stating what I had been told. Peronally, the consistency does not bother me so I felt no need to research it to discover if what I had been told was indeed fact.

However, I feel that the explanation from WalnutHill does indeed support what I was told years ago. Not that it really matters to me now. I do want to say that I appreciate the information that has been shared in this thread...it's been interesting to read. And I am considering ordering a foamer bottle with my next order as well.

[AllDogBoots]

Originally Posted by AllDogBoots

Kudos to you, ladyjane and to you Catherine for making an awesome product, IMO.

I called you Catherine
I hope you have plenty of stock of foamer bottles, Sarah!

[megansmomma]

I decided that I couldn't wait for the foamer bottle and gave my 3 bathes tonight. I'm not sure why but I have to say that with time and sitting on my shelf the frangrance is much stronger and I like it. Not old lady smelling at all. Just clean.

They did have that dry waxy feeling when they first came out of the sink (yes my kitchen sink) but after they dried and I brushed and combed them they are now super soft.

So although I was not originally impress I have to say that this thread changed my opinion. I am wondering if it might be that the scent became stronger over time?