Yorkie Splash and Shine~THUMBS DOWN!

[diannenet]

Originally Posted by ladyjane

Kudos to you for handling this in such a professional manner. The complaints seemed a bit rough to me....if you don't like something and want to comment, that's fine but it just seemed that the thread turned into an attack thing. That could be me and/or the way I interpreted it. There are MANY products on the market that I do not care for, but if many like them, then I figure it is probably a matter of MY personal preferences, not the quality of the products. Minksheen for example is not one of my favorites at all (I personally found the scent to be nasty and harsh), yet it has a fan base. *shrug*

I have not used your products but have heard they are wonderful from a couple of friends. I am happy with what I use so have not really thought to try anything else.

I agree. I felt some of the comments/complaints seemed a bit harsh. Splash & Shine is the only product I use on Toby. I've tried a few other samples but always go back to Splash & Shine. I am constantly sniffing Toby's neck. LOL

[normarae63]

Linda, during Sarah & my 1st GE, I sent her a YorkieLove sack that I'd made. Once I saw that Yorkie Haven was using the pattern, I decided not to make more until you deplete your stock of the material.
Sarah, I'm soooo glad your friend got hers from YHR!

[DvlshAngel985]

Originally Posted by diannenet

I agree. I felt some of the comments/complaints seemed a bit harsh. Splash & Shine is the only product I use on Toby. I've tried a few other samples but always go back to Splash & Shine. I am constantly sniffing Toby's neck. LOL

I agree with you and ladyjane. I'm sorry the product did not work for the OP or the others, but they could have been a tad bit more objective. To those that think it's too thin, try the pump. It makes a big difference on how much you can get the shampoo to foam up.

[FlDebra]

Originally Posted by ladyjane

Kudos to you for handling this in such a professional manner. The complaints seemed a bit rough to me....if you don't like something and want to comment, that's fine but it just seemed that the thread turned into an attack thing. That could be me and/or the way I interpreted it. There are MANY products on the market that I do not care for, but if many like them, then I figure it is probably a matter of MY personal preferences, not the quality of the products. Minksheen for example is not one of my favorites at all (I personally found the scent to be nasty and harsh), yet it has a fan base. *shrug*

I have not used your products but have heard they are wonderful from a couple of friends. I am happy with what I use so have not really thought to try anything else.

I hope that Walnut Hill did not take it that way at all. I certainly did not attack anyone! Although I was honest about my experience with the shampoo in one post, our last back and forth were all about "water content." It took a while for us both to understand each others meaning on that and I even made a joke about how I had now diluted the conversation (meaning too much! Wish now I never tried to explain.) I NEVER questioned the quality of her product. I even complimented her about the hard work, research and putting her heart into a product that works for her and benefits others. I did ask about the high Ph out of genuine curiosity as it is almost being listed as a benefit. I wondered why that would be -- still wonder but I won't ask again! I also made sure to say there was a review site for human shampoo where people had listed contradictory reviews on many shampoos too. I was trying to temper any dis-satisfaction I had with the product by repeating that one product never works for everyone. Maybe I went on more than I would usually to show that I had interest in the product and it was not all negative.

I mentioned I had been hesitant to give an honest review on the product and this is why. No one would question if it was a big label company, but because it is a YT member, now my complaints seem "rough?" I find this a little funny as you say Minksheen is "nasty and harsh." My complaint about Yorkie Splash and Shine was only that it did not lather well and did not leave my dogs with soft, shiny hair. I did not give any negative adjectives at all. So, which review is "rough?"

I use Minksheen and am not all that crazy about its smell either. But I do love what it does with their hair and not having to use Frontline has been a huge blessing. I get it from a YT member too. I tried to make sure I balanced my negative with some positives on several counts.

BTW -- I really enjoyed both of my recent orders too. The blanket matched Annie's bed perfectly and I love the jewelry and coin purse.

[DvlshAngel985]

Originally Posted by FlDebra

I hope that Walnut Hill did not take it that way at all. I certainly did not attack anyone! Although I was honest about my experience with the shampoo in one post, our last back and forth were all about "water content." It took a while for us both to understand each others meaning on that and I even made a joke about how I had now diluted the conversation (meaning too much! Wish now I never tried to explain.) I NEVER questioned the quality of her product. I even complimented her about the hard work, research and putting her heart into a product that works for her and benefits others. I did ask about the high Ph out of genuine curiosity as it is almost being listed as a benefit. I wondered why that would be -- still wonder but I won't ask again! I also made sure to say there was a review site for human shampoo where people had listed contradictory reviews on many shampoos too. I was trying to temper any dis-satisfaction I had with the product by repeating that one product never works for everyone. Maybe I went on more than I would usually to show that I had interest in the product and it was not all negative.

I mentioned I had been hesitant to give an honest review on the product and this is why. No one would question if it was a big label company, but because it is a YT member, now my complaints seem "rough?" I find this a little funny as you say Minksheen is "nasty and harsh." My complaint about Yorkie Splash and Shine was only that it did not lather well and did not leave my dogs with soft, shiny hair. I did not give any negative adjectives at all. So, which review is "rough?"

I use Minksheen and am not all that crazy about its smell either. But I do love what it does with their hair and not having to use Frontline has been a huge blessing. I get it from a YT member too. I tried to make sure I balanced my negative with some positives on several counts.

BTW -- I really enjoyed both of my recent orders too. The blanket matched Annie's bed perfectly and I love the jewelry and coin purse.

I don't think you were mean, but the op to me seemed really harsh and not objective at all. You were trying to understand, and that is how I took your particular post.

[Darlin Beauxs]

Everyone here raves about Biolage hair products, and they have never done a thing for me! I also think the shampoo smells bad.

I just ordered some more Splash and Shine, and a suds pump. Don't really need more product right now, but I will eventually, and so I try to save on shipping when I can!

I have never tried Mink Sheen, but now I am curious to try it. Tigi human and pet products are some of my favorites, as well as Petsilk Products...I think Petsilk is a great value for the price!

[Darlin Beauxs]

Originally Posted by DvlshAngel985

I don't think you were mean, but the op to me seemed really harsh and not objective at all. You were trying to understand, and that is how I took your particular post.

I think the tone of the Op's post was harsh as well. I noticed they are a newbie, I don't know if that has anything to do with it or not. I just know vendor's on YT have a lot of pride in the products they offer, and I am sure the criticism (delivered in this manner) had to sting. I know it would have bothered me, especially if I wasn't forewarned, I don't think Walnut Hill was given that courtesy.

[diannenet]

Originally Posted by FlDebra

I hope that Walnut Hill did not take it that way at all. I certainly did not attack anyone! Although I was honest about my experience with the shampoo in one post, our last back and forth were all about "water content." It took a while for us both to understand each others meaning on that and I even made a joke about how I had now diluted the conversation (meaning too much! Wish now I never tried to explain.) I NEVER questioned the quality of her product. I even complimented her about the hard work, research and putting her heart into a product that works for her and benefits others. I did ask about the high Ph out of genuine curiosity as it is almost being listed as a benefit. I wondered why that would be -- still wonder but I won't ask again! I also made sure to say there was a review site for human shampoo where people had listed contradictory reviews on many shampoos too. I was trying to temper any dis-satisfaction I had with the product by repeating that one product never works for everyone. Maybe I went on more than I would usually to show that I had interest in the product and it was not all negative.

I mentioned I had been hesitant to give an honest review on the product and this is why. No one would question if it was a big label company, but because it is a YT member, now my complaints seem "rough?" I find this a little funny as you say Minksheen is "nasty and harsh." My complaint about Yorkie Splash and Shine was only that it did not lather well and did not leave my dogs with soft, shiny hair. I did not give any negative adjectives at all. So, which review is "rough?"

I use Minksheen and am not all that crazy about its smell either. But I do love what it does with their hair and not having to use Frontline has been a huge blessing. I get it from a YT member too. I tried to make sure I balanced my negative with some positives on several counts.

BTW -- I really enjoyed both of my recent orders too. The blanket matched Annie's bed perfectly and I love the jewelry and coin purse.

I didn't think your comments were harsh. I apologize if you took it that way. I was referring to the manner in which some of the comments were written. I guess I should have been more specific.

[ladyjane]

Let me clarify: I might say something about a product that I don't like such as the comments I made about the scent of Minksheen. That is a far cry from giving it a THUMBS DOWN review. Doing that in capital letters would indicate to me that something really BAD had happened such as the product burned my pups and their hair fell out.

I do think that it kind of went on and on and I did feel it was a bit rough. Just my take...and everyone reads things in a different fashion. I personally, after reading what the OP put in the subject line, would have walked away rather than join in the complaints. And....if I had questions about the water content, I think I would have taken it to PM....the thread was titled in a way that, after that, anything would sound harsh. That is just my personal opinion.

[bran]

We ordered yorkie splash and shine just right after the last GE and we use a suds pump with ours it is a watery base shampoo but we love it i have both the cotton coat and a silkly coat and it does a wonderful job on both and being that i own Muddy Paws Dog Grooming i have used it several times at work as well with wonderful out come. We love the smell of it the second day better then the first though but the smell will last up to a week on my babies and they are the worlds worst at going out and rolling in dead stinky stuff and this shampoo has been wonderful we also use the yorkie splash spray as well and our babies are shinny and look wonderful. My only suggestion would be to make sure to get it all washed out very good and same with the conditioner.

[ladyjane]

Originally Posted by normarae63

Linda, during Sarah & my 1st GE, I sent her a YorkieLove sack that I'd made. Once I saw that Yorkie Haven was using the pattern, I decided not to make more until you deplete your stock of the material.
Sarah, I'm soooo glad your friend got hers from YHR!

Sherry, that was very nice of you, but honestly you don't have to do that! We will have that fabric for some time! Plus....the more the merrier. ... you are talking about a different product.

[WalnutHill]

Originally Posted by ladyjane

Let me clarify: I might say something about a product that I don't like such as the comments I made about the scent of Minksheen. That is a far cry from giving it a THUMBS DOWN review. Doing that in capital letters would indicate to me that something really BAD had happened such as the product burned my pups and their hair fell out.

Honestly, when someone told me about the thread and I looked at the title, I thought, "What?" - I would probably only be so harsh if something bad had happened, like my dog's hair fell out. I couldn't imagine what would have happened to make someone SO upset about my shampoo. But, after initially being taken aback, I had to realize that everyone has different ways of looking at things. And, maybe the OP was thoroughly shocked at the waxy feeling after using the shampoo for the first time. That's why I warn people - the first time can be a little crazy. Nestled in the "harsh" comments were some things that I can turn into constructive criticism. I just think that as long as we keep our wits about us and not get all worked up about stuff, we can have rational conversations on YT. I have been involved in so many flaming arguments here that I'm starting to get immune to it, LOL.

And, thanks to everyone who posted that they do like it, too. The confidence I was starting to lose is back.

[FlDebra]

Originally Posted by DvlshAngel985

I don't think you were mean, but the op to me seemed really harsh and not objective at all. You were trying to understand, and that is how I took your particular post.

Thank you for understanding too!

Originally Posted by diannenet

I didn't think your comments were harsh. I apologize if you took it that way. I was referring to the manner in which some of the comments were written. I guess I should have been more specific.

Thank you Dianne!

Originally Posted by ladyjane

...I do think that it kind of went on and on and I did feel it was a bit rough. Just my take...and everyone reads things in a different fashion. I personally, after reading what the OP put in the subject line, would have walked away rather than join in the complaints. And....if I had questions about the water content, I think I would have taken it to PM....the thread was titled in a way that, after that, anything would sound harsh. That is just my personal opinion.

I guess I read more of what the actual complaints were instead of worrying over the thumbs down title. I actually did not have questions about the water content. That all started as an explanation to someone else that it was watery as part of the way it was made, not made and then watered down. Then the subject of water got carried on ad infintum as we BOTH tried to explain ourselves. Why would I have PM'd that -- it was not a complaint? I did not see the "rough" comments or any attack. Still do not.

This is the YT Seller Feedback and Seller Review Forum. I think people should feel free to comment truthfully. No one made any insulting or disparaging comments. Everything was specific to what they did or did not like about the product. I think every negative comment was made in an objective way, saying only what they did not care for and refraining from any disrespectful comments. Each person listed specifically why they were not pleased with the product. Nothing vague, no negative adjectives --only very specific reasons that could be considered by the vendor. (i.e. Does not lather well, does not leave hair soft or shiny, too watery, need to use too much.....these are very objective.) I think WalnutHill can take these comments as valid complaints that may or may not be considered in future products or variations. She may have so many orders that she really doesn't worry about it or she may some day have a different formula for people who find it too watery -- evidently she has considered and developed it already, so that complaint evidently is not a surprise to her. I think it was all done respectfully. I know I have the utmost respect for Walnut Hill and her endeavor!

We might as well close this folder, if negative comments can never be made about a YT vendors products without fear of controversy. I certainly lavish the praise on when I am happy with products. I think this is the first YT vendor product I have commented negatively about ever. I wonder how many are holding back their comments now, so as not to get a finger pointed at them. I think sometimes the YT vendors are also our friends, and some want to jump in and defend them instead of letting a valid review stand. I can understand that in a way, but it isn't doing any good for a balanced review system. Can't say this folder will hold much credibility for me anymore.

[WalnutHill]

I appreciate any and all comments. There in no way to improve if people who don't like a product never say anything. The only thing I have really changed since day 1 is the scent. And, the watery consistency has been the biggest complaint I have had (hence the foamer bottles). So, please don't feel like holding back. I wish you would have been more specific when you tried it out over a year ago, LOL I am like you, though. If I don't like something I just don't post about it, and if I do like something, I rave about it.

And, believe me, I don't have so many orders I don't care. I have taken a lot of suggestions - developed the conditioner because that was a complaint at first - only shampoo. Then the detangler because someone suggested that. Then the foamer bottles, then bigger bottles, then introducing a fragrance free. Everything I have done has been based on YT complaints and suggestions.

[FlDebra]

Originally Posted by WalnutHill

So, please don't feel like holding back. I wish you would have been more specific when you tried it out over a year ago, LOL

Actually, I was specific May of 2009 when I tested it. I gave all the same comments in PM to you at that time, I still have it. You told me to put a whole line of shampoo from head to tail and keep adding more until it "suds up." You said "hey it was free, just keep adding more." That may have been my problem, not using enough of the product. You might remember my PMs to you as I complimented you on developing a shampoo on your own when the big companies had whole research departments working on their formulas. No worries though, you have plenty of happy customers.