Quote:
Originally Posted by barkindogcloth  Debbie,
You emailed me and stated you bought 3- pair of diapers from us and said all 3 did not work for you. You also stated you had found some new items elsewhere, and you needed me to refund the diapers i had made so you could pay for the new items you bought, But you also threw our items in the trash and said they were all stained from use. To be honest when I recieved your email it really upset me to know something of this nature went out our doors. So We offered for you to return the items, and we would send new items exactly as the same. along with refunding your return postage. You threatened to contact everyone on yorkie talk- and other groups and all over the web to let them know how bad I am. and you have done that.
I am again very sorry you feel this way. If you buy a shirt at say sears, and say it isnt up to par to what your wanting, you dont exspect them to give a refund without returning the item. and Again I am turning this over to our attorney, All conversations where recorded and stated to you this. I think doing something of this nature is very unkind.
I am so sorry for anyone to have to read or hear of this issue. We ask you to keep all our good business tractions in your mind during the years. and dis-regaurd all this. I am so embarrassed over something of this nature being done.
Rena |
I made every attempt to work this out with you. Yes I wasnt willing to retuurn them cause my female did have them on for less then 2 hours and had blood stains in them since shes in heat. I would have returned them like you asked , but for a refund not to have them remade since they quality wasnt good enought to hold up for longer then 2 hours. I'm sorry it had to come to this, as I dont like to be the one to tell people about poor quality. You should have stood behind your products better. If only 1 product fell apart I would have been more then glad to exchange them, but not when all 3 of them fell apart. I'm sorry but you should make better quality products or be willing to give refunds once in awhile.