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Old 02-20-2011, 12:35 AM   #16
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You cant judge all by one but I like petsmart a hole lot more then petco for so many reasons one they dont only carry tiny sizes in the clothes, petco charges more, it does seem like they higher really young people there, and there is never anyone at the darn register. I took Callie to petsmart for her puppy training classes and the women was awesome and Callie just loved her and after 3 years we still stop by to say hi to her so lets not bash all big box store trainers.
I was basing it on multiple experiences in the stores from Nor Cal to the Bay...not one...I got sick of seeing dead and sick animals in the cages and finding unhelpful uninformed staff to be the rule of thumb in what I experienced shopping there, and as I said I'm sure there are ppl there who do care are the exception to the rule but honestly...the majority from what I've personally seen.

Anyways let me restate my thoughts...there is a Yorkie talker on here who works there and she's wonderful! In my opinion she's an exception.

"Animal abuse at Petco (or Petsmart)...shocker...not really"
Glad you did speak up...I too would have and probably would have been kicked out for being so loud...maybe a letter to corporate too...
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Old 02-20-2011, 01:02 AM   #17
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Good for you for saying something. I agree that you should call or write to corporate about this. Basically this trainer is teaching people to damage their dogs trachea.
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Old 02-20-2011, 01:05 AM   #18
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I was basing it on multiple experiences in the stores from Nor Cal to the Bay...not one...I got sick of seeing dead and sick animals in the cages and finding unhelpful uninformed staff to be the rule of thumb in what I experienced shopping there, and as I said I'm sure there are ppl there who do care are the exception to the rule but honestly...the majority from what I've personally seen.

Anyways let me restate my thoughts...there is a Yorkie talker on here who works there and she's wonderful! In my opinion she's an exception.

"Animal abuse at Petco (or Petsmart)...shocker...not really"
Glad you did speak up...I too would have and probably would have been kicked out for being so loud...maybe a letter to corporate too...
I used to raise exotic rodents, Russian dwarf hamsters and Chinchillas to be exact...the majority of the animals these big box pet stores get their chinchillas from are farms that raise them in conditions similar to pup mills so that's my bias. I don't really love reptiles, but I care about their conditions and I've seen them dehydrated to the point of being literally dead in the stores displays...it would be one thing, but to have personally seen it so many times turned me off big time!

I just think people should also be aware of that, I'm sure small pet stores are often the same, but in smaller retailers they don't have the profit margins to justify the loss percentages in the least...sorry I came off so crudely, it just really has turned my stomach to be aware of these things on such a personal level.

Next time you go in note the conditions of the chinchillas and hamsters, many are suffering neurological issues and behavioral problems. Specifically chinchillas are nocturnal and don't like a lot of light, they need ample room to move and jump the cages or display cases in these stores are cruel confinement for them...it's similar to knowing USDA regulations say a dog only need 6" more room than its nose to the cage wall to be considered ample...we all know that's ugh how do I say it...a bunch of nonsense. I don't know much about reptiles but seeing them dead enough times speaks volumes to me.

Last edited by concretegurl; 02-20-2011 at 01:07 AM.
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Old 02-20-2011, 04:44 AM   #19
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DH and I went to petco to pick the girls up a few things this afternoon. While shopping for them each a new dress I noticed one of their trainers "PULLING" around a very tiny maltese with a leash and a COLLAR. The poor baby was sitting on the floor as she was being pulled around by this trainer, while she explained to the pups owner why you had to pull the dog around like this, until they understand how to walk on a leash. I couldn't keep my mouth shut. I asked the trainer why she had a collar on that poor puppy while she had her on a leash and why she was pulling her around like that. She instantly became huffy and told me this is how you train a dog to walk on a leash, blah, blah, blah..... I told her, NO, that is the way to give the pup a collapsed trachea and that she should use a harness. She did not agree with me, but I didn't expect that she would, but at least I was able to give the owner something to think about. The little puppy was probably about 8 weeks old. Sorry this is long, but this really irritated me. Poor little puppy.
If I ever saw ANYONE pulling my dog around like that I honestly can tell you there would have been an incident at Petco that day. For the owner to sit there and watch someone pulling their little one around like a child with a stuffed dog on a leash dragging it on the floor is amazing to me. Seeing that when you asked the trainer about it and with a "no good response" you should have turned your attention to the owner themselves and explained the cons about the collar, the dragging, suffering, vet bills, death...and how ignorant this trainer really is. Oooo, argh or whatever you might say, this makes me mad!!!
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Old 02-20-2011, 05:16 AM   #20
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It was very unsettling to say the very least. It got a little loud, but at that point I really didn't care.
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Old 02-20-2011, 07:07 AM   #21
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When I see post like this I usually keep my opinions to myself but I have to say that my experience with Petco is completely opposite to what the OP experienced. Our local Petco is AWESOME, the trainers are exactly that trainers who know animals and are very qualified to teach classes. The Groomer at our local Petco Paula, is the groomer to take Yorkies or other small breed dogs in our area. Paula does an awesome job, cares for the animals and has a staff of younger groomers she is mentoring.

With that said I do not blame the OP for being upset with that trainer and I commend her for saying something. I think I would also contact Petco Corp. via email from their website.

Regarding seeing sick or dead animals in cages, I have never experienced this at Petco and if I did I would take the same approach and also contact local health departments (there has to be some laws against that type of treatment).

To the OP I am sorry you had to experience that poor baby being dragged by its collar, that would really upset me also.
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Old 02-20-2011, 07:17 AM   #22
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thank you for not just walking by, you did what you could with the situation. wouldn't be surprised if the owner went & purchased a harness right after class, can only hope, & then after more thought hopefully found someone else to train the pup. you did good!!!
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Old 02-20-2011, 07:37 AM   #23
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Originally Posted by concretegurl View Post
I used to raise exotic rodents, Russian dwarf hamsters and Chinchillas to be exact...the majority of the animals these big box pet stores get their chinchillas from are farms that raise them in conditions similar to pup mills so that's my bias. I don't really love reptiles, but I care about their conditions and I've seen them dehydrated to the point of being literally dead in the stores displays...it would be one thing, but to have personally seen it so many times turned me off big time!

I just think people should also be aware of that, I'm sure small pet stores are often the same, but in smaller retailers they don't have the profit margins to justify the loss percentages in the least...sorry I came off so crudely, it just really has turned my stomach to be aware of these things on such a personal level.

Next time you go in note the conditions of the chinchillas and hamsters, many are suffering neurological issues and behavioral problems. Specifically chinchillas are nocturnal and don't like a lot of light, they need ample room to move and jump the cages or display cases in these stores are cruel confinement for them...it's similar to knowing USDA regulations say a dog only need 6" more room than its nose to the cage wall to be considered ample...we all know that's ugh how do I say it...a bunch of nonsense. I don't know much about reptiles but seeing them dead enough times speaks volumes to me.
Callie loves to look at the hamsters, rats, guinea pigs ect (I had a hamster when she was a puppy and she loved to watch it) I honestly havent seen any dead animals when I was looking but I do not look at the reptiles they kinda ick me out. What bothers me is nobody is ever looking over the animals when there are people over there and people thump on the glass and that is loud to them them.
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Old 02-20-2011, 08:43 AM   #24
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That's terrible!!! I'm glad you said something! I sure would have!
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Old 02-20-2011, 08:53 AM   #25
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Thats terrible, I hope the owners listened to you and use a harness in future.
I hate some people who think they know it all and are never open to critisism, thats how that 'trainer' seems to me. Probably isnt even qualified.
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Old 02-20-2011, 08:55 AM   #26
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No offense to you but what did you expect you were shopping at Petco...did you think big box retailers spend money hiring qualified "trainers" or staff familiar with animal needs etc or high school students and those wanting entry level employment...no offense to those who work there and care and are knowledgeable but let's be real...who are the majority of the people there? Going to management hmm yes but I'm skeptical it would be effectual in the long run...

I couldn't take going in and seeing dead and sick animals in the cages all the time...find a local pet or farm store that has been owned by someone for a couple years I'll bet serious money they know a lot more as their business survival depends on personal service, awareness and customer satisfaction...

one of the best advisers I've ever ran to in times of need is a local pet store owner (she also owns a pet boutique and is part owner in a dog day care grooming service parlor now) she has no formal training but after 30 years in the business I'd test her knowledge against any vet, trainer, behaviorist, groomer, etc. and she's free her business depends on her ability to keep up with the best and educate.

I'd remember this and not spend my hard earned dollar supporting a company who employs people like this...regularly, everywhere...
Where I live there is only 1 locally owned pet store and they are nastier then any of the major pet stores around here(and not very helpful/knowledgeable) and treat the animals they have like crap. We went to look at ferrets once and they had them outside in wire cages in like 90 degree weather which is heat stroke weather for a ferret. That's also the type of cages they put whatever dogs/cats/rabbits they have at the time in. Our petsmart only sells birds, fish, and hamsters. I've never ran into anything dead there. But I'd much rather go to Petsmart then I would the locally owned one here.

Anywho...we don't have a Petco here, but I have taken Silver to puppy class at Petsmart and our trainer never argued with us about using a harness so maybe that trainer just didn't want to admit she was wrong or she just didn't care. Either way shame on her.

After being on this forum everyone I know that has dogs I have informed them to not use a collar but to use a harness no matter what type of dog it is.
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Old 02-20-2011, 08:58 AM   #27
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I would like to know why an 8 week old puppy would be allowed to be part of a puppy class? At that age they should not be out in public for any reason. They are not fully vaccinated and to take a puppy into that environment is dangerous. On my personal experience Petsmart or Petco would not be where I would take my dogs for training. It is very hard to find a good trainer either through a pet store like these or privately. Good trainers are very hard to find and just because someone has a trainer certificate does not make them a knowledgeable/good trainer.
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Old 02-20-2011, 09:10 AM   #28
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In my area the stores run to both extremes the petsmart by my house is awesome.
the staff is knowledgeable they all have pets. when I got custody of my brother and sister i also got a guinea pig i had no clue how to care for them so I went to petsmart and asked they wear very helpful answered all my questions and helped me find treats and vitamin c drops for it. the woman in charge of small animal and fish even gave me her personal number for if i had a problem. the take dead fish out right away and put them in tiny tanks in the back (dead fish do happen) I have never seen a dead or sick anything else in that store. I have not had training there but I have spoken with the trainers and one of them did Gatsby cgc test and was amazing about it she spent hours on the phone trying to see if he could walk on a harness because I refused to attach a leach to his collar.

now the other pet smart is dirty stinky the staff don't care and i have been in there and seen dogs poop on the floor and everyone pretend they did not see it.

we have a store called pet supplies plus which is the same way one of them is excellent they have amazing staff they take the animals out and play with them the bunnies(and whatever else needs it) gets a fan when its hot they keep all the animals groomed and clean they will help you find what is best for you.

the other one is a horror they killed 4 bunnies because they over heated they allowed a iguana to get so big,and left it in a teeny tiny cage. that its leg become deformed and it had to have surgery to remove the dead skin it had been trying to shed. they allowed a gecko to overheat and starve to death because the only way the knew to get it out would have squished it and made a mess that they did not want to clean up the store is dirty and the animals are always unhealthy they never help you and will sometimes give you bad information to be funny.

not all big chain pet stores are horrible go and see a few in your area,you might get lucky and have a nice one you can visit on a regular basis
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Old 02-20-2011, 06:38 PM   #29
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I'm personally so glad to see that others have or are having an opposite experience that I did at this store, and yes it is always a store by store basis...but I can't support in any way a chain that financially endorses Chinchilla farms which are the same as pup mills...

Again I'm relieved to hear so many others are aware of these things and seeing good practices...I'd hope that when something isn't up to par everyone would take to get loud, to contact not only the manager but then corporate to make issue...when enough people push you see changes in business practices.

I'd go to an ethical big box over a local pet store that was sub-par in the care of their animals any day too. I guess I forget how lucky I am to have 4 local pet stores here that are so wonderful! Where ever we spend our money we are by default supporting the practices of those places, encouraging them, weather we openly do it vocalize otherwise...the power of the mighty dollar.

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Old 02-20-2011, 06:43 PM   #30
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I would like to know why an 8 week old puppy would be allowed to be part of a puppy class? At that age they should not be out in public for any reason. They are not fully vaccinated and to take a puppy into that environment is dangerous. On my personal experience Petsmart or Petco would not be where I would take my dogs for training. It is very hard to find a good trainer either through a pet store like these or privately. Good trainers are very hard to find and just because someone has a trainer certificate does not make them a knowledgeable/good trainer.
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