Shame on Bank of America, shame, shame!!!

[chattiesmom]

I am so very sorry for all of the problems everyone has had.

Donna, I am so very glad that the calls have quit coming.

Life4Life- be careful about giving out ANY personal information to someone coming to your house like that. Next time call the police first and ask questions later. Sounds like sone was posing as a bank official in an effort to steal your car.

[Bizzymammabee]

Disgusting behavior. I think a law was recently passed or is on the table to stop that sort of harassment. An elderly man not so long ago took his life after the same treatment. I know his family is suing. Even if you were a month late that should never have gone to a collections.

The worst thing is that sometimes these places are cold calling trying to find someone. For a while I was getting calls for an "Elizabeth Santiago"... Umm my name is "Beth Santiago". The agency kept on calling during the day blowing up my answering machine. One night I called and left them a message...of course that was ignored. Finally I took the time during the day and called them. The lady apologized but said it is not their fault ( umm then whose effing fault is it), she said that they use the phone book and make cold calls in an attempt to find the right person. I must had had 50 calls on my machine. Amazing that they wouldn't stop. At the end of the convo she said it might take a day or two for my number to get taken off of the auto dialer. I was so pissed.

[licricket]

Originally Posted by Tae1107

I cannot stand Bank Of America at all.......

Same here.

[Yorkiedaze]

We have never banked with BOA because of all bad information we have heard off and on for years, and were not a bit happy they took over our mortgage. I'll be so happy to move and get another lender.
We have banked with the Federal Credit Union for over 32 years without a moment's problem.
Have to tell the ones that have posted some great advice, and the ones who have had problems with other institutions, I'm thankful you all have posted what you have gone through, because it may help get the word out and hopefully these banks will go back to working "for" the people instead of "against" the people. Word of mouth can make or break any company if enough people speak up.

[Ashley V]

I'm not thrilled with BOA right now either. I had a check fraud issue a couple weeks ago where someone cashed a check with my account number and forged my signature and the check bounced. I, of course, reported it to BOA. When I finally got through to the fraud analyst that is assigned to my case after I left her four messages, I specifically asked, why an ID wasn't verified when this check was cashed. She had told me that under a certain amount of money, BOA tellers do not have to check for ID! In my opinion, whether the check is written for $5 or $1000, an ID should be verified for this very reason. I went in the bank Friday to cash my paycheck and I was asking the bank manager a question regarding my claim and was explaining to her that if that policy is true, then I personally don't feel comfortable with my money being that bank. She then tells me that the claims analyst is wrong and that they do have to check ID... so someone is covering up somewhere and I intend on find out why. I will still probably be changing accounts to Navy Federal.

[Yorkiedaze]

Originally Posted by Ashley V

I'm not thrilled with BOA right now either. I had a check fraud issue a couple weeks ago where someone cashed a check with my account number and forged my signature and the check bounced. I, of course, reported it to BOA. When I finally got through to the fraud analyst that is assigned to my case after I left her four messages, I specifically asked, why an ID wasn't verified when this check was cashed. She had told me that under a certain amount of money, BOA tellers do not have to check for ID! In my opinion, whether the check is written for $5 or $1000, an ID should be verified for this very reason. I went in the bank Friday to cash my paycheck and I was asking the bank manager a question regarding my claim and was explaining to her that if that policy is true, then I personally don't feel comfortable with my money being that bank. She then tells me that the claims analyst is wrong and that they do have to check ID... so someone is covering up somewhere and I intend on find out why. I will still probably be changing accounts to Navy Federal.

What a run around and it should have never happen!!!! I'd be changing banks ASAP!!! None of us deserve the treatment we have gotten, and the worst part, non of it was our fault. We were even early making the mortgage payment and it was only three weeks later that the call from a collector started and BOA had already charged our account a LATE FEE!!!

Well, we sure don't have to continue banking with untrained people. Scary that they are working in a bank of all places.

[Mom to Hot Rod]

Sorry you had to deal with this. BA is not my favorite bank either. Long story short, one of the people who helps you with your accounts decided to open a new credit card account without telling me or my consent. I'd closed a 10 year old credit card account due to non usage. Because of the new credit card, the limit on the credit card that I do use and that my husband used on business trips was adjusted! Imagine my anger at that girl.

When I called the bank I insisted on speaking with the manager and he profusely apologized and asked me to make sure that I had okayed opening it. I said to him, if I was closing a card that I had for many, many years that I didn't use, why would I open a new one? Duh!!!! And because of the new card, the bank took it upon themselves and decided that the limit on my existing...well used card was too high they lowered the limit on it! I have had this particular card through 4 banks over a 20 year span. To have this girl screw up my account was beyond comprehension. Boy did I give the bank manager a piece of my mind!!!

I made him take care of the inquiry on my credit reports and fix my accounts. I used to work with finances and credit reports. I understand that inquiries count against your credit ratings. I was in the process of refinancing and I was not a happy camper at all!

[cobden28]

This last posting reminds me of an occasion back in the mid-1980's when my cheque card was due for renewal, with the bank I was then with. I didn't want a credit card (still haven't got one!) but the bank I was then with tried to persuade me to complete a credit card application form'because everyone has one'. I told them in no uncertain terms that I'm not 'everyone' I'm me and I don't want a credit card so would they please renew my cheque card which I'd had with them for 10 years with no problems!

It took a whole year for this bank to get it through their thick skulls that i wasn't going to be forced into having a credit card I didn't want, and eventually they issued a new cheque card.

By then I'd changed my bank anyway on principle that the customer's wishes should be paramount in any service organisation to a bank that was prepared to issue a cheque card. My original bank account I closed; I only had less than £1.00 in it anyway.

[Yorkiedaze]

Originally Posted by cobden28

This last posting reminds me of an occasion back in the mid-1980's when my cheque card was due for renewal, with the bank I was then with. I didn't want a credit card (still haven't got one!) but the bank I was then with tried to persuade me to complete a credit card application form'because everyone has one'. I told them in no uncertain terms that I'm not 'everyone' I'm me and I don't want a credit card so would they please renew my cheque card which I'd had with them for 10 years with no problems!

It took a whole year for this bank to get it through their thick skulls that i wasn't going to be forced into having a credit card I didn't want, and eventually they issued a new cheque card.

By then I'd changed my bank anyway on principle that the customer's wishes should be paramount in any service organisation to a bank that was prepared to issue a cheque card. My original bank account I closed; I only had less than £1.00 in it anyway.

Looks like problems with banks aren't exclusively ours here in the US. I'm glad you stood your ground. It amazes me how many ways banks, among other companies, can find ways to make money off of us! Keep an eye on all your gas, phone, garbage, ele. bills. They seem to add a couple of cents every so often and it never goes back down.

[capt_noonie]

BofA is the worst when it comes to customer service! I had a fraudulent small charge on my acct and it took weeks for them to fix it.j I called and they kept tranferring me over and over and over again, telling me I called the wrong # when it was the same # I was calling. After I finally got my money back I closed my acct. I still had cc debt with them so when I went into the branch to pay, they asked me if I wanted to open an acct. i told them I just closed one bc of their terrible customer service.

Now I am not happy with Chase either, but a friend of mine works for them, and I had a huge amount of fraud charged on my acct internationally. She handled all the paperwork and my money was returned within 24 hrs. I do believe though, if I didn't know someone who worked there, I would have been shown the same "courtesy".

I'm really thinking of switching to a credit union.

As for the OP, there are SO many scams going around right now. A lot of debt collectors that are not real debt collectors. Trying to scare you into paying a debt that you don't have. If anyone gets anything fraudulent through the mail, you must tell your local post office as it is a federal offense.

[lil fu fu girl]

Geesh....I am sorry that you had to go through that. What a nightmare!