I'm not thrilled with BOA right now either. I had a check fraud issue a couple weeks ago where someone cashed a check with my account number and forged my signature and the check bounced. I, of course, reported it to BOA. When I finally got through to the fraud analyst that is assigned to my case after I left her four messages, I specifically asked, why an ID wasn't verified when this check was cashed. She had told me that under a certain amount of money, BOA tellers do not have to check for ID!
In my opinion, whether the check is written for $5 or $1000, an ID should be verified for this very reason. I went in the bank Friday to cash my paycheck and I was asking the bank manager a question regarding my claim and was explaining to her that if that policy is true, then I personally don't feel comfortable with my money being that bank. She then tells me that the claims analyst is wrong and that they do have to check ID... so someone is covering up somewhere and I intend on find out why. I will still probably be changing accounts to Navy Federal.