Is This Good or Bad Customer Service - Page 2 - YorkieTalk.com Forums

JoshieBoy · 05-18-2009, 06:18 PM

Quote:

Originally Posted by QuickSilver

Some people just don't know how to apologize. If you really want to fight it, I would get the address of the president of the company, write him, and include a copy of the letter you originally got.

I can see why you would feel upset, especially since it seems like no one involved is validating your experience. Seriously though, I would recommend just putting it behind you and moving on, because in the grand scheme of your life, it's not going to matter. Who knows, maybe twenty people will read your online review tomorrow and say the exact same thing happened to them. Or the stylist might realize she treated you badly and decide to clean up her act.

I hope you feel better. A good haircut is the best revenge.

Thanks, I will take your advice.

I will forget about the stylist and the salon. I never got this mad over anything before. The letter did not say what I wanted it to say. They just wanted to hurry up and offer me my refund and give me some free hair care products. I just wish there was a place to report bad customer service, so people would not treat people horribly at a salon.

cj125 · 05-18-2009, 06:23 PM

Quote:

Originally Posted by dogbert

I have been licensed since the mid 70's and NEVER have I seen this done to anyone anywhere. This is beyond bad service, it's humiliating service. I have seen another stylist take over to try and make a customer happy when the first one couldn't do anything right so to speak. But I have never seen a customer walked away from then sent to time out while a replacement stylist was found. You have a right to see the salon manager, the stylist has no control over that. Sounds like your stylist had a bad a day or a snobby attitude. Both are bad for business.

Oh h*ll no! I totally agree with Dogbert.

It really irritates me when people say... "oh, just put it behind you". I think she was looking for validation - and rightfully so. She has every right to be angry. This was out and out rude and disrespectful!! It's ok to be upset when you're treated badly! Infact, it's normal. It's wrong to take this kind of treatment and "just let it go"!

You know what JoshieBoy, word of mouth will hurt them more than you know. Tell everyone!!! And putting it on the website was a good thing to do! I do that myself. Times are tough and you can hit them where it hurts - in the pocket. Then let it go

Please tell us the name of the company and the first name of the stylist.

QuickSilver · 05-18-2009, 07:09 PM

She absolutely has the right to be angry, and I would be too if I had been treated that way. I guess I am speaking from my own experience, that when I get caught up in disputes like this, I feel really horrible, and it can be a relief to let it go. It doesn't mean that she is wrong, it just means that she has better things to do with her time than brood on the injustice of it all.

To use a recent example from my own life, I spent literally two hours on the phone with Walgreens a few weeks ago trying to set up automatic refills. It was a complete farce, and I repeatedly got bounced back between the 800 number and the local pharmacy. Every time I called either place, I would get someone new, and they would say they had no idea what was going on and that I should call the other party. I was told twice that my refills had been set up, only to discover that they were not and no one knew why. I STILL don't think they are set up!

I was FURIOUS when I got off the phone and then I stopped and thought if I wanted to spend any more time being angry over how incompetant and apathetic everyone was, and I decided no. I know I'm right and they are wrong, but now I can focus on more pleasant things. It's about picking your battles.

Obviously these are different situations, and sometimes you can't let it go, or you feel that it's important enough to keep pushing it, and that's okay too.

JoshieBoy · 05-18-2009, 08:18 PM

Quote:

Originally Posted by cj125

Oh h*ll no! I totally agree with Dogbert.

It really irritates me when people say... "oh, just put it behind you". I think she was looking for validation - and rightfully so. She has every right to be angry. This was out and out rude and disrespectful!! It's ok to be upset when you're treated badly! Infact, it's normal. It's wrong to take this kind of treatment and "just let it go"!

You know what JoshieBoy, word of mouth will hurt them more than you know. Tell everyone!!! And putting it on the website was a good thing to do! I do that myself. Times are tough and you can hit them where it hurts - in the pocket. Then let it go

Please tell us the name of the company and the first name of the stylist.

Yes, I was just looking for a validation about whether the customer service was good or bad, because the generic letter said they gave me my money back for not being satisfied with the service provided. The letter never addressed how the stylist was unprofessional towards the customer or how they addressed the problem in the salon. My post was mostly like a rant. I was upset about not being able to voice my opinion about my haircut to the stylist without her getting upset and kicking me out the chair. I was upset, because sometimes customers have no voice. There was no place to report the unprofessional behavior. The haircut was not what I desired, but it was not awful. If I had not spoken up about the haircut, I would have an awful haircut. I am looking forward to growing my hair longer and getting the A-Line Bob done the way I desired with good customer service. I was over the horrible experience before I posted this thread. I was just ranting about the letter they sent me. Visible Change dismissed how the stylist, Evelyn, was unprofessional that day in the salon. I am not talking about this experience anymore; I just needed to rant. I was hoping others at Yorkie Talk would understand. Thanks everybody for commenting about wheatear the customer service was good or bad, because I wanted to know if the customer service I received was unprofessional and should be frowned upon. I wanted to know if anybody else would be upset if they received this type of service and that was all.

JoshieBoy · 05-18-2009, 08:40 PM

Quote:

Originally Posted by QuickSilver

She absolutely has the right to be angry, and I would be too if I had been treated that way. I guess I am speaking from my own experience, that when I get caught up in disputes like this, I feel really horrible, and it can be a relief to let it go. It doesn't mean that she is wrong, it just means that she has better things to do with her time than brood on the injustice of it all.

To use a recent example from my own life, I spent literally two hours on the phone with Walgreens a few weeks ago trying to set up automatic refills. It was a complete farce, and I repeatedly got bounced back between the 800 number and the local pharmacy. Every time I called either place, I would get someone new, and they would say they had no idea what was going on and that I should call the other party. I was told twice that my refills had been set up, only to discover that they were not and no one knew why. I STILL don't think they are set up!

I was FURIOUS when I got off the phone and then I stopped and thought if I wanted to spend any more time being angry over how incompetant and apathetic everyone was, and I decided no. I know I'm right and they are wrong, but now I can focus on more pleasant things. It's about picking your battles.

Obviously these are different situations, and sometimes you can't let it go, or you feel that it's important enough to keep pushing it, and that's okay too.

Yes, I agree that we need to let things go before the anger eats us up inside. I just needed to rant about the letter. Writing about this experience helped me put this horrible event behind me. I just wanted to know was I right for feeling upset about the customer service I received since the letter dismissed what happen at the salon. I appreciated everybody’s comments.

FlDebra · 05-18-2009, 09:38 PM

Very bad customer service not only for this shop but the corporate office's poor handling of the situation would ruint for the whole chain! I would take your money elsewhere! She should have listened to what you want. You are not offering her an empty canvas to create anything she wants -- you are paying for her to cut your hair the way YOU want it. And to try to humiliate you by sitting you half done/undone in the waiting area like that was horrid.

dogbert · 05-19-2009, 06:25 AM

The state board may not get involved, but you could try it never hurts to try. The BBB and local reviews may get more attention. I would also tell 10 friends who will tell 10 friends and so on and so on. I have seen more than one stylist in an upscale salon that needed to be knocked down a few notches to reality. The fact that the manager/owner stood behind the stylist is no surprise. I understand you didn't get the cut you wanted which upset you, but it seems you understand that hair is like grass it grows back. You will get the cut you want somewhere else in time. It's the treatment you got that made the worst impression on you and rightfully so. Good luck, glad you got your money back.

PS. I had to go somewhere new to get my hair cut last time as my best friend I went to cosmetology school with that always did my hair passed away from Ovarian Cancer. I had grown my hair out and wanted it cut similar to what you wanted. The girl refused to cut it that short saying I would cry if she cut that much of my hair off. She had to cut 6 inches off of it to do what she did. It looked ok, it was a much longer version of what I wanted. She doesn't know me and that I have been known to go from waist length hair to very short in one chop many times over the years. And being in the business I have seen many clients walk out the door in tears after having their hair cut even though it's what they asked for, so I let it go. I hope to get what I asked for next time.

JoshieBoy · 05-19-2009, 09:46 AM

I was not upset about the haircut before I started this thread. I wanted opinions about customer service only and how you would have handled this situation if it happens to you. Other has vented on this forum and people understood. Why can’t people do that for me? I was just sharing my experience and asking for opinions on customer service. I have gotten many bad haircuts before. I know hair grows back, because it is growing back right now. I was upset about the treatment I experience and it being swept under the rug. I feel the same way someone does when they are discriminated against. I called the state board and the lady said I should make a complaint and I will. I guess if it would happen to you then you would understand how I feel. I was humiliated in the salon. I was just venting and was hoping others would kindly give me information about customer service. If this situation happens to me again, I will go to the receptionist and tell him I am leaving and not paying for the service.

dogbert · 05-19-2009, 09:51 AM

Don't get me wrong I'm on your side. I think the way you were treated is way out of line.

JoshieBoy · 05-19-2009, 09:56 AM

Quote:

Originally Posted by dogbert

Don't get me wrong I'm on your side. I think the way you were treated is way out of line.

Sorry

, I feel like everybody is attacking me. I regret posting this thread.

dogbert · 05-19-2009, 10:14 AM

Don't, you have a right to feel the way you do. Like I said I worked in salons and have seen alot over the years. You were not treated in a professional, polite manner.

JoshieBoy · 05-19-2009, 10:26 AM

Thanks for your comment! I am looking forward to closing this thread. I must of not phrased my question right, because some of the responses did not answer my question. I wanted advice about customer service and how to handle the situation. When the incident occurred, I was shock and I did not know the best way to handle the situation. I was looking for support and advice. Like everybody said this too shall pass and it will. LOL

05-18-2009, 07:09 PM	#18
QuickSilver Thor's Human Donating Member Join Date: Nov 2008 Location: San Francisco, CA Posts: 5,929 Blog Entries: 31	She absolutely has the right to be angry, and I would be too if I had been treated that way. I guess I am speaking from my own experience, that when I get caught up in disputes like this, I feel really horrible, and it can be a relief to let it go. It doesn't mean that she is wrong, it just means that she has better things to do with her time than brood on the injustice of it all. To use a recent example from my own life, I spent literally two hours on the phone with Walgreens a few weeks ago trying to set up automatic refills. It was a complete farce, and I repeatedly got bounced back between the 800 number and the local pharmacy. Every time I called either place, I would get someone new, and they would say they had no idea what was going on and that I should call the other party. I was told twice that my refills had been set up, only to discover that they were not and no one knew why. I STILL don't think they are set up! I was FURIOUS when I got off the phone and then I stopped and thought if I wanted to spend any more time being angry over how incompetant and apathetic everyone was, and I decided no. I know I'm right and they are wrong, but now I can focus on more pleasant things. It's about picking your battles. Obviously these are different situations, and sometimes you can't let it go, or you feel that it's important enough to keep pushing it, and that's okay too. __________________ If you love something, set it free. Unless it's an angry tiger. Last edited by QuickSilver; 05-18-2009 at 07:10 PM.

05-18-2009, 09:38 PM	#21
FlDebra Donating YT 2000 Club Member Join Date: Oct 2006 Location: FL Posts: 7,651	Very bad customer service not only for this shop but the corporate office's poor handling of the situation would ruint for the whole chain! I would take your money elsewhere! She should have listened to what you want. You are not offering her an empty canvas to create anything she wants -- you are paying for her to cut your hair the way YOU want it. And to try to humiliate you by sitting you half done/undone in the waiting area like that was horrid. __________________ FlDebra and her ABCs Annie, Ben, Candy Promoting Healthy Breeding to the AKC Yorkshire Terrier Standard

05-19-2009, 06:25 AM	#22
dogbert Donating YT 1000 Club Member Join Date: Jul 2008 Location: Southern, MN,USA Posts: 3,271 Blog Entries: 1	The state board may not get involved, but you could try it never hurts to try. The BBB and local reviews may get more attention. I would also tell 10 friends who will tell 10 friends and so on and so on. I have seen more than one stylist in an upscale salon that needed to be knocked down a few notches to reality. The fact that the manager/owner stood behind the stylist is no surprise. I understand you didn't get the cut you wanted which upset you, but it seems you understand that hair is like grass it grows back. You will get the cut you want somewhere else in time. It's the treatment you got that made the worst impression on you and rightfully so. Good luck, glad you got your money back. PS. I had to go somewhere new to get my hair cut last time as my best friend I went to cosmetology school with that always did my hair passed away from Ovarian Cancer. I had grown my hair out and wanted it cut similar to what you wanted. The girl refused to cut it that short saying I would cry if she cut that much of my hair off. She had to cut 6 inches off of it to do what she did. It looked ok, it was a much longer version of what I wanted. She doesn't know me and that I have been known to go from waist length hair to very short in one chop many times over the years. And being in the business I have seen many clients walk out the door in tears after having their hair cut even though it's what they asked for, so I let it go. I hope to get what I asked for next time. __________________ Mammadoodle to my Yorkiedoodle Barney and our crazy cat Ms. Sassy Pants. RIP Audrey-Belle Within the heart of every stray lies the singular desire to be loved

05-19-2009, 09:46 AM	#23
JoshieBoy No Longer a Member Join Date: Mar 2009 Location: N/A Posts: 2,114	I was not upset about the haircut before I started this thread. I wanted opinions about customer service only and how you would have handled this situation if it happens to you. Other has vented on this forum and people understood. Why can’t people do that for me? I was just sharing my experience and asking for opinions on customer service. I have gotten many bad haircuts before. I know hair grows back, because it is growing back right now. I was upset about the treatment I experience and it being swept under the rug. I feel the same way someone does when they are discriminated against. I called the state board and the lady said I should make a complaint and I will. I guess if it would happen to you then you would understand how I feel. I was humiliated in the salon. I was just venting and was hoping others would kindly give me information about customer service. If this situation happens to me again, I will go to the receptionist and tell him I am leaving and not paying for the service. Last edited by JoshieBoy; 05-19-2009 at 09:51 AM.

05-19-2009, 09:51 AM	#24
dogbert Donating YT 1000 Club Member Join Date: Jul 2008 Location: Southern, MN,USA Posts: 3,271 Blog Entries: 1	Don't get me wrong I'm on your side. I think the way you were treated is way out of line. __________________ Mammadoodle to my Yorkiedoodle Barney and our crazy cat Ms. Sassy Pants. RIP Audrey-Belle Within the heart of every stray lies the singular desire to be loved

05-19-2009, 10:14 AM	#26
dogbert Donating YT 1000 Club Member Join Date: Jul 2008 Location: Southern, MN,USA Posts: 3,271 Blog Entries: 1	Don't, you have a right to feel the way you do. Like I said I worked in salons and have seen alot over the years. You were not treated in a professional, polite manner. __________________ Mammadoodle to my Yorkiedoodle Barney and our crazy cat Ms. Sassy Pants. RIP Audrey-Belle Within the heart of every stray lies the singular desire to be loved

05-19-2009, 10:26 AM	#27
JoshieBoy No Longer a Member Join Date: Mar 2009 Location: N/A Posts: 2,114	I'm over it. I was just looking for advice and support. Thanks for your comment! I am looking forward to closing this thread. I must of not phrased my question right, because some of the responses did not answer my question. I wanted advice about customer service and how to handle the situation. When the incident occurred, I was shock and I did not know the best way to handle the situation. I was looking for support and advice. Like everybody said this too shall pass and it will. LOL