[QuickSilver]

She absolutely has the right to be angry, and I would be too if I had been treated that way. I guess I am speaking from my own experience, that when I get caught up in disputes like this, I feel really horrible, and it can be a relief to let it go. It doesn't mean that she is wrong, it just means that she has better things to do with her time than brood on the injustice of it all.

To use a recent example from my own life, I spent literally two hours on the phone with Walgreens a few weeks ago trying to set up automatic refills. It was a complete farce, and I repeatedly got bounced back between the 800 number and the local pharmacy. Every time I called either place, I would get someone new, and they would say they had no idea what was going on and that I should call the other party. I was told twice that my refills had been set up, only to discover that they were not and no one knew why. I STILL don't think they are set up!

I was FURIOUS when I got off the phone and then I stopped and thought if I wanted to spend any more time being angry over how incompetant and apathetic everyone was, and I decided no. I know I'm right and they are wrong, but now I can focus on more pleasant things. It's about picking your battles.

Obviously these are different situations, and sometimes you can't let it go, or you feel that it's important enough to keep pushing it, and that's okay too.