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-   -   Is This Good or Bad Customer Service (https://www.yorkietalk.com/forums/off-topic-discussions/172806-good-bad-customer-service.html)

JoshieBoy 05-18-2009 01:44 PM
Is This Good or Bad Customer Service
 
Hi, Yorkie lovers. I got my hair cut at an upscale salon. I went to the salon to get a mid length A-Line Bob. The stylist cut my hair shorter than what I desired, but what made me upset was the customer service I received. The stylist was cutting layers in the bottom of my hair near my face that made the ends look choppy. I told the stylist that I wanted my hair to angle towards my face, so I asked her to stop cutting layers at the bottom of my hair. The stylist told me she was cutting my hair in this manner to help it bend. Then she excused herself for about five to ten minutes while I was sitting in the chair. When she came back, she told me another stylist would cut my hair in about ten minutes. She told me I needed to wait in the waiting area. She sent me to the waiting area wearing a smock, holding a mirror in my hand, clipped hair stuck to the smock, and my hair messed up. I felt humiliated while I waited in the waiting area. When the next stylist came to do my hair, she asked me why my hair was messed up. Would you be upset if you received this type of customer service? I had to complain to the corporate office about the customer service I received, because the stylist would not let me speak to the manager of the salon. The cooperate office decided to give me my money back for not being satisfied with the haircut. They actually told me in a letter that they have good customer service and would not apologize for how the stylist treated me that day.

cdawnfine 05-18-2009 02:07 PM
Lousy customer service. That being said since you got your money back I would not waste anymore time or energy on it they do not deserve to take up anymore of your time than they all ready have.
Quote:
Originally Posted by JoshieBoy (Post 2627566)
Hi, Yorkie lovers. I got my hair cut at an upscale salon. I went to the salon to get a mid length A-Line Bob. The stylist cut my hair shorter than what I desired, but what made me upset was the customer service I received. The stylist was cutting layers in the bottom of my hair near my face that made the ends look choppy. I told the stylist that I wanted my hair to angle towards my face, so I asked her to stop cutting layers at the bottom of my hair. The stylist told me she was cutting my hair in this manner to help it bend. Then she excused herself for about five to ten minutes while I was sitting in the chair. When she came back, she told me another stylist would cut my hair in about ten minutes. She told me I needed to wait in the waiting area. She sent me to the waiting area wearing a smock, holding a mirror in my hand, clipped hair stuck to the smock, and my hair messed up. I felt humiliated while I waited in the waiting area. When the next stylist came to do my hair, she asked me why my hair was messed up. Would you be upset if you received this type of customer service? I had to complain to the corporate office about the customer service I received, because the stylist would not let me speak to the manager of the salon. The cooperate office decided to give me my money back for not being satisfied with the haircut. They actually told me in a letter that they have good customer service and would not apologize for how the stylist treated me that day.

QuickSilver 05-18-2009 02:07 PM
As Liz of 30 Rock would say, that's a deal breaker, ladies! There are so many nice hair salons, go find one that treats you well.

JoshieBoy 05-18-2009 02:40 PM
Your right I need to put my energy into finding another stylist. I was putting my energy towards finding another stylist until I got the letter and refund check that I got today. I decided I would grow my hair into a longer A-Line Bob. What the letter said got me all upset again. I could not believe the salon said they strive towards good customer service and not apologize for how the stylist treated me that day. I wrote a negative review on websites about the haircut and customer service I received. All her cliental are writing how the stylist has good customer service towards her customers like what I experience never happen (after I wrote my review). :) Thanks Yorkie talkers for your comments. I was starting to question if the customer service I received that day was not as bad as I felt that day.

Cinq1964 05-18-2009 02:46 PM
It is bound to happen again to someone! I think it is best also to put it behind you! Good luck finding someone new! There are plenty of hair stylist out there!

dogbert 05-18-2009 03:08 PM
Quote:
Originally Posted by JoshieBoy (Post 2627566)
Hi, Yorkie lovers. I got my hair cut at an upscale salon. I went to the salon to get a mid length A-Line Bob. The stylist cut my hair shorter than what I desired, but what made me upset was the customer service I received. The stylist was cutting layers in the bottom of my hair near my face that made the ends look choppy. I told the stylist that I wanted my hair to angle towards my face, so I asked her to stop cutting layers at the bottom of my hair. The stylist told me she was cutting my hair in this manner to help it bend. Then she excused herself for about five to ten minutes while I was sitting in the chair. When she came back, she told me another stylist would cut my hair in about ten minutes. She told me I needed to wait in the waiting area. She sent me to the waiting area wearing a smock, holding a mirror in my hand, clipped hair stuck to the smock, and my hair messed up. I felt humiliated while I waited in the waiting area. When the next stylist came to do my hair, she asked me why my hair was messed up. Would you be upset if you received this type of customer service? I had to complain to the corporate office about the customer service I received, because the stylist would not let me speak to the manager of the salon. The cooperate office decided to give me my money back for not being satisfied with the haircut. They actually told me in a letter that they have good customer service and would not apologize for how the stylist treated me that day.
I have been licensed since the mid 70's and NEVER have I seen this done to anyone anywhere. This is beyond bad service, it's humiliating service. I have seen another stylist take over to try and make a customer happy when the first one couldn't do anything right so to speak. But I have never seen a customer walked away from then sent to time out while a replacement stylist was found. You have a right to see the salon manager, the stylist has no control over that. Sounds like your stylist had a bad a day or a snobby attitude. Both are bad for business.

JoshieBoy 05-18-2009 03:37 PM
Quote:
Originally Posted by dogbert (Post 2627680)
I have been licensed since the mid 70's and NEVER have I seen this done to anyone anywhere. This is beyond bad service, it's humiliating service. I have seen another stylist take over to try and make a customer happy when the first one couldn't do anything right so to speak. But I have never seen a customer walked away from then sent to time out while a replacement stylist was found. You have a right to see the salon manager, the stylist has no control over that. Sounds like your stylist had a bad a day or a snobby attitude. Both are bad for business.
What you wrote was exactly how I felt. I had no problem with another stylist finishing the haircut. I did not like how the stylist treated me that day. I felt like I was sent to timeout for telling the stylist I did not want her to cut choppy layers in my hair. When I complained to the salon, they rallied behind the stylist. The Regional Manager wanted another stylist to cut my hair, but I said no after he said do not say anything about the haircut until the stylist finish. I will put this experience behind me after I report it to the state board. The way she treated me that day was too bad to sweep under the rug. Reporting it to the state board will be closer for me even if the state board does nothing about my complaint.

JoshieBoy 05-18-2009 03:44 PM
Quote:
Originally Posted by JoshieBoy (Post 2627728)
What you wrote was exactly how I felt. I had no problem with another stylist finishing the haircut. I did not like how the stylist treated me that day. I felt like I was sent to timeout for telling the stylist I did not want her to cut choppy layers in my hair. When I complained to the salon, they rallied behind the stylist. The Regional Manager wanted another stylist to cut my hair, but I said no after he said do not say anything about the haircut until the stylist finish. I will put this experience behind me after I report it to the state board. The way she treated me that day was too bad to sweep under the rug. Reporting it to the state board will be closer for me even if the state board does nothing about my complaint.
I meant to say closure above in my last sentence.

Peters 05-18-2009 03:57 PM
no way absolutely horrid i wouldnt have waited would have left smock and all went some where else to get it fixed!! seriusoly!

ChantalB 05-18-2009 04:00 PM
Ya that was really bad costumer service!!! I am happy you got your money back...

JoshieBoy 05-18-2009 04:06 PM
Quote:
Originally Posted by Peters (Post 2627756)
no way absolutely horrid i wouldnt have waited would have left smock and all went some where else to get it fixed!! seriusoly!
Now, I wish I left the salon. At the time, I did not know which salon to go to for somebody to finish the haircut so I stayed.

cdawnfine 05-18-2009 04:08 PM
The state board is for hygiene you will be better off reporting them to the better business bureau

Quote:
Originally Posted by JoshieBoy (Post 2627728)
[F you wrote was exactly how I felt. I had no problem with another stylist finishing the haircut. I did not like how the stylist treated me that day. I felt like I was sent to timeout for telling the stylist I did not want her to cut choppy layers in my hair. When I complained to the salon, they rallied behind the stylist. The Regional Manager wanted another stylist to cut my hair, but I said no after he said do not say anything about the haircut until the stylist finish. I will put this experience behind me after I report it to the state board. The way she treated me that day was too bad to sweep under the rug. Reporting it to the state board will be closer for me even if the state board does nothing about my complaint. [/FONT]

JoshieBoy 05-18-2009 04:24 PM
Quote:
Originally Posted by ChantalB (Post 2627763)
Ya that was really bad costumer service!!! I am happy you got your money back...
I am happy they gave me my money back too. I am putting this situation behind me. Writing about my experience helped me get over this bad experience. :) I am going to throw the letter they mailed me away, because it made me get so upset. I thought I was over the horrible experience until I read the letter the salon mailed to my house. I thought the customer service was bad. I questioned whether the customer service was bad or good after the letter said they refunded my money, because I was dissatisfied with the haircut. The salon said they had good customer service. They welcome me back to the salon.

JoshieBoy 05-18-2009 04:25 PM
Quote:
Originally Posted by cdawnfine (Post 2627781)
The state board is for hygiene you will be better off reporting them to the better business bureau
Thanks! :)

QuickSilver 05-18-2009 05:34 PM
Some people just don't know how to apologize. If you really want to fight it, I would get the address of the president of the company, write him, and include a copy of the letter you originally got.

I can see why you would feel upset, especially since it seems like no one involved is validating your experience. Seriously though, I would recommend just putting it behind you and moving on, because in the grand scheme of your life, it's not going to matter. Who knows, maybe twenty people will read your online review tomorrow and say the exact same thing happened to them. Or the stylist might realize she treated you badly and decide to clean up her act.

I hope you feel better. A good haircut is the best revenge. :)


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