[JoshieBoy]

Thanks for your comment! I am looking forward to closing this thread. I must of not phrased my question right, because some of the responses did not answer my question. I wanted advice about customer service and how to handle the situation. When the incident occurred, I was shock and I did not know the best way to handle the situation. I was looking for support and advice. Like everybody said this too shall pass and it will. LOL