YorkieTalk.com Forums - Yorkshire Terrier Community


Welcome to the YorkieTalk.com Forums Community - the community for Yorkshire Terriers.

You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. You will be able to chat with over 35,000 YorkieTalk members, read over 2,000,000 posted discussions, and view more than 15,000 Yorkie photos in the YorkieTalk Photo Gallery after you register. We would love to have you as a member!

Registration is fast, simple and absolutely free so please, join our community today!

If you have any problems with the registration process or your account login, please click here to contact us.

Go Back   YorkieTalk.com Forums - Yorkshire Terrier Community > YorkieTalk > Yorkie Products & Reviews
Register Blogs FAQ Calendar JavaChat Mark Forums Read

Closed Thread
 
LinkBack Thread Tools
Old 03-02-2006, 10:14 AM   #1
Donating Senior Yorkie Talker
 
muffinlvr's Avatar
 
Join Date: Sep 2005
Location: Chicago Burbs
Posts: 395
Default I'm a Precious Pup?

Not sure if this is the right place to post this but I think someone else also posted last week about the same problem.

I placed an order on the I'm a Precious Pup website on Feb. 7th and I haven't received it yet. I did send an email to the address on their website a couple of days ago inquiring about the order but haven't gotten a response. Does anyone know how I can get in touch with them to find out what's up?

Thanks.
muffinlvr is offline  
Welcome Guest!
Not Registered?

Join today and remove this ad!

Old 03-02-2006, 11:09 AM   #2
Yorkie Talker
 
Join Date: Nov 2005
Location: Pearland Texas
Posts: 20
Omg Never got my order either.

I ordered from her on Jan 25th and I never got my order. I had to call my credit card company last weekend to dispute the bill. I have also contacted the BBB in New York where her business is located.

You can read more about my problems in products and reviews or PM me. I never wanted to name names but this is a problem site at this point.

I'm sorry to hear you are having problem too.

Kelly
Zoeys Mommy
Archerpups is offline  
Old 03-02-2006, 11:12 AM   #3
and Ty too!
Donating Member
 
DaisyMaesMom's Avatar
 
Join Date: Jan 2006
Location: Denver, Nope, not Colorado
Posts: 1,235
Default

Wow! I was just about to order a bed from them.. So glad that I read this thread...
DaisyMaesMom is offline  
Old 03-02-2006, 11:15 AM   #4
I Love My Yorkies
Donating Member
 
chachi's Avatar
 
Join Date: Feb 2005
Location: Indianapolis, Indiana
Posts: 37,147
Default

chewysmom is the owner. I would pm her.
__________________
Chachi's & Jewels Mom
Jewels http://www.dogster.com/?132431
Chachi http://www.dogster.com/?132427
chachi is offline  
Old 03-02-2006, 12:52 PM   #5
YT 6000 Club Member
 
fasteddie's Avatar
 
Join Date: Nov 2003
Location: Seattle, WA
Posts: 6,238
Default

Please try to give her the benefit of the doubt. You can try to PM chewymoms or email her again. Currently, chewymoms has a very good reputation as a storeowner here on YorkieTalk except for one or two instances. And in those instances, I believe shipping was slow or delayed, she never just took money and stole it without delivering a product.

Also, as a consumer, you have up to 60 days to file a complaint with your credit card company if you are charged for a product you have not yet received. See:

If you believe there was a "billing error," you must, within 60 days following the date of the first statement on which the charge appears (not the date you made the charge; the date of the issuance of the statement appears on the face of the statement), write a letter to your bank setting forth in specific detail why you believe there was an error in the charge. You should set forth everything regarding your dealings with the merchant - - Did you respond to an ad in a newspaper, receive a telephone call, visit the store? What did the merchant tell you about what you would be receiving? Did you authorize the charge? Did you receive the goods? Were the goods different than represented? Etc. If you kept a mailer or the ad from the merchant, attach copies to your letter, along with any correspondence between you and the merchant.

http://ag.ca.gov/consumers/general/c...ack_rights.htm
__________________
YODA & WINKY R ::: RIP Winky ::: RIP Yoda!
fasteddie is offline  
Old 03-02-2006, 01:20 PM   #6
Donating Senior Yorkie Talker
 
muffinlvr's Avatar
 
Join Date: Sep 2005
Location: Chicago Burbs
Posts: 395
Default

Oh, I don't believe she took my money at all! I was just wondering if anyone else was having a problem getting their merchandise from her. I recallsomeone posted about a week or so ago about not getting their order and Gerry responded to that post. I did try emailing Gerry at the email address on her website but go no response.

I think if Gerry is having difficulty getting her products out in a timely manner than she should email these customers to let them know what the problem is.

The person who posted here was upset that her credit card was billed and she still doesn't have her merchandise. I know that happens and it's happened to me but it's not good business.

I'm sure that I will get my merchandise eventually and will be happy to get it and put in on my baby! I did send Gerry a PM a little while ago. Hopefully I'll get a response soon.
muffinlvr is offline  
Old 03-02-2006, 08:31 PM   #7
Yorkie Yakker
 
Join Date: Jan 2006
Location: il
Posts: 41
Default

I have honestly never had a problem with this site before. Sounds more like an ambush to me. JMO
maxie4 is offline  
Old 03-02-2006, 09:10 PM   #8
Donating YT 500 Club Member
 
xtine's Avatar
 
Join Date: Aug 2005
Location: CA
Posts: 1,406
Default

I think it is best if you have a problem with her, PM her here or try e-mailing her again. I think it is a tad bit rude to put her on blast publicly if you don't really know what's going on. maybe she had an emergency or maybe it wasnt her fault and it's the post offices' fault.

I just don't think it's right to start a new thread bashing Gerry. I know her very well from her store and she is a great person and would never do anything intentionally wrong.
xtine is offline  
Old 03-02-2006, 09:12 PM   #9
Donating YT 500 Club Member
 
LaviniaHyacynth's Avatar
 
Join Date: Nov 2005
Location: montclair,nj
Posts: 925
Default

Gerry has a lot of friends on this forum and I consider myself one of them. I have not had a problem with my orders in the past...please take these matters up with her in private...These posts can potentially damage her business and it appears that we are talking about a few cases out of the considerable amount that the company has processed. I am sure the next time you make a mistake at work or at church or at your next volunteer effort you would not like it posted in the next newsletter or announced over an intercom. This is a public forum and really shouldn't be used for delivery issues. That is what the private message system is for...private matters.
__________________
Rest in peace my sweet angel dog, Lavinia Hyacynth, Vivi. I love you forever.

Bear healed my broken heart!
LaviniaHyacynth is offline  
Old 03-02-2006, 09:17 PM   #10
Yorkie Yakker
 
Join Date: Jan 2006
Location: il
Posts: 41
Default

Quote:
Originally Posted by xtine
I think it is best if you have a problem with her, PM her here or try e-mailing her again. I think it is a tad bit rude to put her on blast publicly if you don't really know what's going on. maybe she had an emergency or maybe it wasnt her fault and it's the post offices' fault.

I just don't think it's right to start a new thread bashing Gerry. I know her very well from her store and she is a great person and would never do anything intentionally wrong.
Very well said . seems to me like this was started to be intentionally a bash. i have ordered from this site a few times and have never had a problem.
maxie4 is offline  
Old 03-02-2006, 11:37 PM   #11
Donating Senior Yorkie Talker
 
barkatme's Avatar
 
Join Date: Jun 2005
Location: California
Posts: 285
Default

maybe your e-mails are going into her bulk?

Last edited by fasteddie; 03-02-2006 at 11:50 PM.
barkatme is offline  
Old 03-03-2006, 12:02 AM   #12
Administrator
 
admin's Avatar
 
Join Date: Nov 2003
Location: USA
Posts: 3,246
Blog Entries: 3
Default

We appreciate all of our Donating Members with stores. But we also believe in allowing members to share their personal experiences (positive and negative) with all stores, breeders, groomers, and veterinarians. This thread was not made out to bash the store at all, the member posted their experience and was wondering if anyone had suggestions as to what she should do, which the member received. The member used all possible avenues available to them to contact the store.

We would like to ask members to give our members with Donating Status the benefit of the doubt when a case such as this arises. We strongly believe in our members with stores, but we are also neutral and do not make any commissions when a member buys any products from any member's stores. We have no financial interests in any member's stores (though we do make a few dollars when items are purchased from the YorkieTalk Cafepress store).

It may be some relief to the member to hear that other members have had very good, positive experiences with this store, but we feel the member should be not scolded for talking about their experience. All stores, no matter how small or big, will have some customer relations issues.

Last edited by admin; 03-03-2006 at 12:05 AM.
admin is offline  
Old 03-03-2006, 08:02 AM   #13
Ramsey little Devil in disguise
Donating Member
 
Kaluiah's Avatar
 
Join Date: Jan 2005
Location: Here
Posts: 985
Teeth

I would like to state that I have ordered from I'm a Precious Pup plenty of times. Everytime I have ordered from this site I have been pleased with the way I was delt with as a customer!! I do think this thread was started intentionally because it is not the first if you would have done a search you would have seen that on other threads she has explained why it may have been taking longer......
Kaluiah is offline  
Old 03-03-2006, 05:11 PM   #14
Donating Senior Yorkie Talker
 
muffinlvr's Avatar
 
Join Date: Sep 2005
Location: Chicago Burbs
Posts: 395
Default

It looks like I stirred up a hornet's nest. Please belive me when I say that wasn't my intent! I was only concerned that I hadn't gotten my merchandise and I had tried to get in touch with Gerry via email both at her business website and a private message and I still haven't received a response from her. There could very well be a problem with her personally and if that's the case I am sorry if I started something negative. I love this website and am one of the professed YT addicts. I visit this website throughout the day. I would never intentionally bash anybody.

I would also like to thank the administrator for defending the post. If a member is going to sell on this site then it's good to hear the good and the bad from others who have purchased from that seller. I have ordered from others on this site and never had a problem and I'm sure that barring all is well with Gerry and her family, I will eventually get the things I ordered.

Connie
muffinlvr is offline  
Old 03-03-2006, 07:04 PM   #15
Yorkie Talker
 
Join Date: Nov 2005
Location: Pearland Texas
Posts: 20
Unhappy Sorry I upset People

I'm sorry I upset people but everything I have said has been the truth. I have repeatedly tried to contact Gerry with no response since mid February. I looked her phone number up and address. I have tried phoning her and leaving messages to call me. I have left both work and home numbers.

I know a few people think I have acted to quickly but I was new to this site and have no history with Gerry. I also did not ask for a YT discount. Maybe she rushes YT members orders I don't know. All I do know is that it states on her site quote

"All items that are in stock will ship within 1-2 business days. We ask that you allow 7-14 business days for orders to processed and shipped. Some items that are back ordered or custom made can take up to 4 weeks to ship. We understand that you want your items immediately and we do everything to ensure that orders are processed and ready for shipment as soon as possible. We encourage our customers to contact us if they need an item expedited, or if they would like an estimated date of when a specific item(s) can be shipped. Please allow extra time for all orders around the holiday season. Items will be shipped via USPS."

She never sent me anything to let me know my order had items back ordered. I contacted her, she responded that she had been waiting on the Tees but that she was going to be getting my order out to me that day or at the very least the following Monday. That was the 16th of Feb. I contacted her again I believe on the 23rd asking about the order, then it was the treats back ordered....do you not see a pattern here? The last time she emailed me she said she would get the dress and tees I ordered out to me and refund my money on the treats, they were back ordered now too (even though she never said anything about it in her first email back to me) I emailed her back asking about the Bullysticks and for a tracking number. She has never responded to me again.

I was never rude to her, I was always professional. I gave her the benefit of the doubt in the beginning but I'm sorry the truth is she has never been pro active, I have always had to email her. Everywhere else I have ordered from lets me know right away if something is back ordered. She never did this. She does not respond promptly to emails or calls. I felt I had no choice.

I am glad some of you have had great experiences with this site but when I read all orders will be shipped in 1-2 days and don't get anything letting me know its back ordered what am I to think? Once 14 days pass what am I to think? I didn't order anything custom, nothing huge like a bed. Just a dress, a couple of Tees, some treats and a Bully stick.

Anyways.... I guess I'm the bad guy here, I knew if I vented about this happening.....It just makes me sad. I really wanted to come here to learn more about Yorkies...being a new mommy to one and to make friends. I'm sorry if "I" hurt anyone’s feelings...........


Kelly
Zoeys Mommy
Archerpups is offline  
Closed Thread

Bookmarks



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off




Google
 

SHOP NOW: Amazon :: eBay :: Buy.com :: Newegg :: PetStore :: Petco :: PetSmart


All times are GMT -8. The time now is 11:52 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
Copyright ©2003 - 2018 YorkieTalk.com
Privacy Policy - Terms of Use

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 380 381 382 383 384 385 386 387 388 389 390 391 392 393 394 395 396 397 398 399 400 401 402 403 404 405 406 407 408 409 410 411 412 413 414 415 416 417 418 419 420 421 422 423 424 425 426 427 428 429 430 431 432 433 434 435 436 437 438 439 440 441 442 443 444 445 446 447 448 449 450 451 452 453 454 455 456 457 458 459 460 461 462 463 464 465 466 467 468 469 470 471 472 473 474 475 476 477 478 479 480 481 482 483 484 485 486 487 488 489 490 491 492 493 494 495 496 497 498 499 500 501 502 503 504 505 506 507 508 509 510 511 512 513 514 515 516 517 518 519 520 521 522 523 524 525 526 527 528 529 530 531 532 533 534 535 536 537 538 539 540 541 542 543 544 545 546 547 548 549 550 551 552 553 554 555 556 557 558 559 560 561 562 563 564 565 566 567 568 569 570 571 572 573 574 575 576 577 578 579 580 581 582 583 584 585 586 587 588 589 590 591 592 593 594 595 596 597 598 599 600 601 602 603 604 605 606 607 608 609 610 611 612 613 614 615 616 617 618 619 620 621 622 623 624 625 626 627 628 629 630 631 632 633 634 635 636 637 638 639 640 641 642 643 644 645 646 647 648 649 650 651 652 653 654 655 656 657 658 659 660 661 662 663 664 665 666 667 668 669 670 671 672 673 674 675 676 677 678 679 680 681 682 683 684 685 686 687 688 689 690 691 692 693 694 695 696 697 698 699 700 701 702 703 704 705 706 707 708 709 710 711 712 713 714 715 716 717 718 719 720 721 722 723 724 725 726 727 728 729 730 731 732 733 734 735 736 737 738 739 740 741 742 743 744 745 746 747 748 749 750 751 752 753 754 755 756 757 758 759 760 761 762 763 764 765 766 767 768 769 770 771 772 773 774 775 776 777 778 779 780 781 782 783 784 785 786 787 788 789 790 791 792 793 794 795 796 797 798 799 800 801 802 803 804 805 806 807 808 809 810 811 812 813 814 815 816 817 818 819 820 821 822 823 824 825 826 827 828 829 830 831 832 833 834 835 836 837 838 839 840 841 842 843 844 845 846 847 848 849 850 851 852 853 854 855 856 857 858 859 860 861 862 863 864 865 866 867 868 869 870 871 872 873 874 875 876 877 878 879 880 881 882 883 884 885 886 887 888 889 890 891 892 893 894 895 896 897 898 899 900 901 902 903 904 905 906 907 908 909 910 911 912 913 914 915 916 917 918 919 920 921 922 923 924 925 926 927 928 929 930 931 932 933 934 935 936 937 938 939 940 941 942 943 944 945 946 947 948 949 950 951 952 953 954 955 956 957 958 959 960 961 962 963 964 965 966 967 968 969 970 971 972 973 974 975 976 977 978 979 980 981 982 983 984 985 986 987 988 989 990 991 992 993 994 995 996 997 998 999 1000 1001 1002 1003 1004 1005 1006 1007 1008 1009 1010 1011 1012 1013 1014 1015 1016 1017 1018 1019 1020 1021 1022 1023 1024 1025 1026 1027 1028 1029 1030 1031 1032 1033 1034 1035 1036 1037 1038 1039 1040 1041 1042 1043 1044 1045 1046 1047 1048 1049 1050 1051 1052 1053 1054 1055 1056 1057 1058 1059 1060 1061 1062 1063 1064 1065 1066 1067 1068 1069 1070 1071 1072 1073 1074 1075 1076 1077 1078 1079 1080 1081 1082 1083 1084 1085 1086 1087 1088 1089 1090 1091 1092 1093 1094 1095 1096 1097 1098 1099 1100 1101 1102 1103 1104 1105 1106 1107 1108 1109 1110 1111 1112 1113 1114 1115 1116 1117 1118 1119 1120 1121 1122 1123 1124 1125 1126 1127 1128 1129 1130 1131 1132 1133 1134 1135 1136 1137 1138 1139 1140 1141 1142 1143 1144 1145 1146 1147 1148 1149 1150 1151 1152 1153 1154 1155 1156 1157 1158 1159 1160 1161 1162 1163 1164 1165 1166 1167