[Archerpups]

I'm sorry I upset people but everything I have said has been the truth. I have repeatedly tried to contact Gerry with no response since mid February. I looked her phone number up and address. I have tried phoning her and leaving messages to call me. I have left both work and home numbers.

I know a few people think I have acted to quickly but I was new to this site and have no history with Gerry. I also did not ask for a YT discount. Maybe she rushes YT members orders I don't know. All I do know is that it states on her site quote

"All items that are in stock will ship within 1-2 business days. We ask that you allow 7-14 business days for orders to processed and shipped. Some items that are back ordered or custom made can take up to 4 weeks to ship. We understand that you want your items immediately and we do everything to ensure that orders are processed and ready for shipment as soon as possible. We encourage our customers to contact us if they need an item expedited, or if they would like an estimated date of when a specific item(s) can be shipped. Please allow extra time for all orders around the holiday season. Items will be shipped via USPS."

She never sent me anything to let me know my order had items back ordered. I contacted her, she responded that she had been waiting on the Tees but that she was going to be getting my order out to me that day or at the very least the following Monday. That was the 16th of Feb. I contacted her again I believe on the 23rd asking about the order, then it was the treats back ordered....do you not see a pattern here? The last time she emailed me she said she would get the dress and tees I ordered out to me and refund my money on the treats, they were back ordered now too (even though she never said anything about it in her first email back to me) I emailed her back asking about the Bullysticks and for a tracking number. She has never responded to me again.

I was never rude to her, I was always professional. I gave her the benefit of the doubt in the beginning but I'm sorry the truth is she has never been pro active, I have always had to email her. Everywhere else I have ordered from lets me know right away if something is back ordered. She never did this. She does not respond promptly to emails or calls. I felt I had no choice.

I am glad some of you have had great experiences with this site but when I read all orders will be shipped in 1-2 days and don't get anything letting me know its back ordered what am I to think? Once 14 days pass what am I to think? I didn't order anything custom, nothing huge like a bed. Just a dress, a couple of Tees, some treats and a Bully stick.

Anyways.... I guess I'm the bad guy here, I knew if I vented about this happening.....It just makes me sad. I really wanted to come here to learn more about Yorkies...being a new mommy to one and to make friends. I'm sorry if "I" hurt anyone’s feelings...........


Kelly
Zoeys Mommy