Does anyone have this for nails?? - Page 8 - YorkieTalk.com Forums

tiggerr36792 · 02-19-2008, 01:06 PM

Quote:

Originally Posted by Doodlebug

Debbie, thank you SO MUCH for the phone number. I spoke to Jayden for quite awhile. He is SO SORRY and he was SO NICE about it. He seemed so sincere and he is so very excited about his product and wants to make everything right. He said he has some gliches with the online order process and cust svc that he is fixing. He said he was very upset about the bad batterys after he had so much exposure for an excellent product, and he has also won awards etc for the product. He said the problems should all be fixed by next week. He said he is SWAMPED with orders and was not expecting it and everthing was not working as it should have been. He is working on fixing everything.

He is going to make sure my check is mailed out today AND he is sending me a complimentary pedicure tool to show his sincerity. I will let you know when I get it. I feel better about this company now but I asked him to make it easier to contact him directly with problems like mine. I am looking forward to getting my pedicure tool and trying it out. Thanks again Debbie. I was just getting so frustrated with these people.

Your very welcome I am glad I was able to help you! This guy isn't a bad guy at all , but got overwhelmed at the response to his product. I think he wasn't prepared for its success. Glad it is all being taken care of.

tiggerr36792 · 02-19-2008, 01:08 PM

Quote:

Originally Posted by Bizzymammabee

I think I will wait a while to see how you guys fare on this. The concept is good other than the note that is made of the visibility but I am a bit hesitant due to the customer service issues and the battery problems.

Might just be better to buy one of the conair nail dremels and use that. They are fairly quiet.

http://www.target.com/HoMedics-Delux...%20care&page=1

Give it a few mths apparently they are comming out with a corded one thats going to be very slimline.

Bizzymammabee · 02-19-2008, 01:13 PM

Quote:

Originally Posted by tiggerr36792

Give it a few mths apparently they are comming out with a corded one thats going to be very slimline.

Yep I will. I want to see how everyone's user reviews comes back. It will be good since my girlie hates anything to do with grooming.

starryeyed2152 · 02-20-2008, 06:33 AM

After finding this thread, I had to have the peticure. I just ordered it. I am hoping that I wont have any of the problems that have been common for this product. The inventor seems like he really is doing the best he can. The new batteries should have been in during Feb. There is a four week backorder, so I expect I should have no problem when the product arrives. I will keep you updated though.

Doodlebug · 02-20-2008, 07:48 AM

The Vice President of the company just called me because someone forwarded one of my emails to him. He was very concerned and asked me to tell him the chain of events thus far. He said they had a meeting about this and it is totally being fixed. He explained about the computer problems and how swamped they were with orders. He was very nice. He promised me that my check will be mailed today.
__________________

tiggerr36792 · 02-20-2008, 07:56 AM

Quote:

Originally Posted by Doodlebug

The Vice President of the company just called me because someone forwarded one of my emails to him. He was very concerned and asked me to tell him the chain of events thus far. He said they had a meeting about this and it is totally being fixed. He explained about the computer problems and how swamped they were with orders. He was very nice. He promised me that my check will be mailed today.
__________________

I see you found the right thread,lol!! Saw your oopsie, hahaha. Glad it is all getting worked out for you!

Doodlebug · 02-20-2008, 07:58 AM

Quote:

Originally Posted by tiggerr36792

I see you found the right thread,lol!! Saw your oopsie, hahaha. Glad it is all getting worked out for you!

Hahaha I am in a hurry to get to work and wasn't paying attention. I used to have a boss who always said "RUSH RUSH RUSH ...WRONG WRONG WRONG. LOL

tiggerr36792 · 02-20-2008, 08:01 AM

Quote:

Originally Posted by Doodlebug

Hahaha I am in a hurry to get to work and wasn't paying attention. I used to have a boss who always said "RUSH RUSH RUSH ...WRONG WRONG WRONG. LOL

Have a good day at work and Take your time,lol!

ARCHIE · 02-20-2008, 08:04 AM

I ordered mine from their web site and they are back ordered.
I should be getting mine very soon as they were expecting a new
shipment in last week. Customer service stated that they can't
keep them in stock! Sounds like it really works. It is worth the
wait I think.

starryeyed2152 · 02-20-2008, 09:44 AM

Also, Im not sure if this is a new development, but when I placed my order, I received two emails. One from peticure and one from the inventor. Both were just my invoice, but maybe it is an easy way to contact him?

Doodlebug · 02-20-2008, 12:09 PM

Quote:

Originally Posted by starryeyed2152

Also, Im not sure if this is a new development, but when I placed my order, I received two emails. One from peticure and one from the inventor. Both were just my invoice, but maybe it is an easy way to contact him?

No apparently it wasn't. I was replying to the email I got from them with my order number on it and 'signed' by the owner of the company Jayden Drelinger. Finally after 5 weeks of sending emails finally one got to the Vice Pres yesterday. They may be fixing that now. I stressed to both the pres and the vice pres that someone needs to be able to tell a customer how to get ahold of someone who can help. EVERYONE I talked to said they couldn't help me. It was so discouraging. I am confident that they really are working to fix the problem now.

lwolfe · 02-23-2008, 04:38 AM

I ordered mine weeks and weeks ago. I wish they told me it was going to take this long.

Could someone share the phone numbers with me. I want to check my order.

Doodlebug · 02-23-2008, 07:20 AM

I am going to PM you all the numbers I have.

Baxter in AK · 02-23-2008, 04:06 PM

The one thing I have not seen mentioned that is a concern with using a Dremel or any other rotary tool is trying to remove too much nail to fast.

By going too fast, the rotary drum creates friction and that in turn generates a lot of heat and the dogs feel the heat sensation in the nail and will always freak them out.

Go slow when using the tool to keep heat from building up! Do not hold the sanding drum against the nail until you reach the spot you want. Use a Touch and Remove, Touch and Remove technique. The drum will stay cool and so will the nail.

BTW, I like the panty hose over the nail idea to keep hair out of the way. That is ingenious.

SweetPea53 · 02-24-2008, 07:44 PM

I ordered my Petite on Jan 16th....it is now Feb 24th and I have yet to receive it. I have received a few emails stating that I will be upgraded to the Elite for my patience and time and that all Petites were shipped last week...well here I am still waiting, waiting, waiting. I have done a bit of research and have come up with 4 different phone numbers. Tomorrow I will try calling each one (time permitting while at work). But I am almost at the point of requesting my money back (which was charged to my credit card back in January) and cancelling my order. I feel that I am really getting the runaround which I don't appreciate...Hope others aren't going through this....

02-20-2008, 07:48 AM	#110
Doodlebug ♥Love My Puppies!♥ Donating Member Join Date: Nov 2005 Location: US Posts: 5,786	The Vice President of the company just called me because someone forwarded one of my emails to him. He was very concerned and asked me to tell him the chain of events thus far. He said they had a meeting about this and it is totally being fixed. He explained about the computer problems and how swamped they were with orders. He was very nice. He promised me that my check will be mailed today. __________________ __________________ RIP My Sweet Darling Angel Daisy 08/09/03 - 10/02/15, RIP My Sweet Baby Boy Teddy Bear 02/01/04 - 02/11/16 Photos HERE

02-23-2008, 07:20 AM	#118
Doodlebug ♥Love My Puppies!♥ Donating Member Join Date: Nov 2005 Location: US Posts: 5,786	I am going to PM you all the numbers I have. __________________ RIP My Sweet Darling Angel Daisy 08/09/03 - 10/02/15, RIP My Sweet Baby Boy Teddy Bear 02/01/04 - 02/11/16 Photos HERE

02-24-2008, 07:44 PM	#120
SweetPea53 ~Izzie~ My Lil' Sweetie Donating Member Join Date: Oct 2006 Location: So. California (Santa Clarita) Posts: 2,348	I ordered my Petite on Jan 16th....it is now Feb 24th and I have yet to receive it. I have received a few emails stating that I will be upgraded to the Elite for my patience and time and that all Petites were shipped last week...well here I am still waiting, waiting, waiting. I have done a bit of research and have come up with 4 different phone numbers. Tomorrow I will try calling each one (time permitting while at work). But I am almost at the point of requesting my money back (which was charged to my credit card back in January) and cancelling my order. I feel that I am really getting the runaround which I don't appreciate...Hope others aren't going through this.... __________________ Don't Worry, Be Happy

02-20-2008, 06:33 AM	#109
starryeyed2152 Yorkie Yakker Join Date: Nov 2006 Location: Kalamazoo, MI Posts: 61	After finding this thread, I had to have the peticure. I just ordered it. I am hoping that I wont have any of the problems that have been common for this product. The inventor seems like he really is doing the best he can. The new batteries should have been in during Feb. There is a four week backorder, so I expect I should have no problem when the product arrives. I will keep you updated though.

02-20-2008, 08:04 AM	#114
ARCHIE No Longer A Member Join Date: Aug 2005 Location: NEW YORK Posts: 16,218	I ordered mine from their web site and they are back ordered. I should be getting mine very soon as they were expecting a new shipment in last week. Customer service stated that they can't keep them in stock! Sounds like it really works. It is worth the wait I think.

02-20-2008, 09:44 AM	#115
starryeyed2152 Yorkie Yakker Join Date: Nov 2006 Location: Kalamazoo, MI Posts: 61	Also, Im not sure if this is a new development, but when I placed my order, I received two emails. One from peticure and one from the inventor. Both were just my invoice, but maybe it is an easy way to contact him?

02-23-2008, 04:38 AM	#117
lwolfe YT 500 Club Member Join Date: Dec 2005 Location: North Carolina Posts: 514	I ordered mine weeks and weeks ago. I wish they told me it was going to take this long. Could someone share the phone numbers with me. I want to check my order.

02-23-2008, 04:06 PM	#119
Baxter in AK Yorkie Talker Join Date: Sep 2007 Location: Palmer, AK Posts: 16	The one thing I have not seen mentioned that is a concern with using a Dremel or any other rotary tool is trying to remove too much nail to fast. By going too fast, the rotary drum creates friction and that in turn generates a lot of heat and the dogs feel the heat sensation in the nail and will always freak them out. Go slow when using the tool to keep heat from building up! Do not hold the sanding drum against the nail until you reach the spot you want. Use a Touch and Remove, Touch and Remove technique. The drum will stay cool and so will the nail. BTW, I like the panty hose over the nail idea to keep hair out of the way. That is ingenious.