Does anyone have this for nails??

[SweetPea53]

I received a reply to my email from Jay Drelinger today. He said that he would check into why my petite hasn't shipped yet and if it hasn't he will upgrade me to the elite at no additional charge....I think I will also call these above numbers to see if they have my order on file.....

[edumma]

Well I recieved an e-mail back from Jay Drelinger and they are sending me an elite as a replacement...I'm being upgraded!
I hope it doesn't take another five weeks to come though
Eileen

[SweetPea53]

Originally Posted by edumma

Well I recieved an e-mail back from Jay Drelinger and they are sending me an elite as a replacement...I'm being upgraded!
I hope it doesn't take another five weeks to come though
Eileen

Please let me know when you receive yours.....from one Eileen to another

~SweetPea53~ (Eileen)

[edumma]

Okie Dokie...Eileen
Eileen

[Yorkie Luv of 3]

well my goodness,, I'm so thankful for finding Yorkie Talk here and thinking to SEARCH for Peticure threads before ordering one for my girls here,, I simply Cannot trim their nails,,just one of those things i cant handle,, (I quiked my parents Chi once,, and it was so pitiful),, cant do it,, so,, i thought this could be just the ticket,, but after reading all this,, i think no,, i'll hafta wait on this one,, sounds like the company is on overload,, it appears to be out of Dallas,, so maybe i'll find them locally soon,,but any of you who actually HAVE yours,, i'd love to hear how its working out for you and on what size dogs,, thanks to all!!

[Nancy1999]

Does anyone have this one? http://www.kimlaubecoshop.com/index....PROD&ProdID=30

[Doodlebug]

I called the company AGAIN (these is my 5th and 6th calls to this company) today to inquire about my refund that I have been waiting 5 weeks for. I cancelled this order back in Jan and was told it would take 1-3 wks to get my refund. It has been 5 weeks and Nothing. None of these phone numbers seem to get you in contact with anyone who knows what is going on.

One of the ladies I spoke to today said my cancellation seemed to have been processed on Feb 7. THREE WEEKS after I cancelled it. They are NOW telling me it will not be credited on my account, but I should get a check in the mail. What will they tell me next???

I have emailed Jayden Drelinger about 30 times and he does not respond.

I would be very cautious in dealing with this company. Something does not seem to be right with it.

[Doodlebug]

Correction!... The order was CANCELLED on Feb 7. The request for REFUND did not go out until Feb 13th!

[tiggerr36792]

Originally Posted by Doodlebug

I called the company AGAIN (these is my 5th and 6th calls to this company) today to inquire about my refund that I have been waiting 5 weeks for. I cancelled this order back in Jan and was told it would take 1-3 wks to get my refund. It has been 5 weeks and Nothing. None of these phone numbers seem to get you in contact with anyone who knows what is going on.

One of the ladies I spoke to today said my cancellation seemed to have been processed on Feb 7. THREE WEEKS after I cancelled it. They are NOW telling me it will not be credited on my account, but I should get a check in the mail. What will they tell me next???

I have emailed Jayden Drelinger about 30 times and he does not respond.

I would be very cautious in dealing with this company. Something does not seem to be right with it.

I find that odd cause I received a call from the owner Jayden himself yesterday. He stands behind his product and I would love to give you his direct number. Send me a PM!

[Doodlebug]

Originally Posted by tiggerr36792

I find that odd cause I received a call from the owner Jayden himself yesterday. He stands behind his product and I would love to give you his direct number. Send me a PM!

THANK YOU!!!!!!! YOU have more info about the company owner than the people who work for him. NO ONE at his company know how to get ahold of him. They tell you to go to the web site for a phone # and that number is for his customer svc office where no one knows anything. It is a vicious circle with no answers.

[tiggerr36792]

Originally Posted by Doodlebug

THANK YOU!!!!!!! YOU have more info about the company owner than the people who work for him. NO ONE at his company know how to get ahold of him. They tell you to go to the web site for a phone # and that number is for his customer svc office where no one knows anything. It is a vicious circle with no answers.

Well I received an email and he asked to contact me since I told him his cust. service was awful. He called me and we spoke for along time, He assured me he is fixing these issues.

[Doodlebug]

Debbie, thank you SO MUCH for the phone number. I spoke to Jayden for quite awhile. He is SO SORRY and he was SO NICE about it. He seemed so sincere and he is so very excited about his product and wants to make everything right. He said he has some gliches with the online order process and cust svc that he is fixing. He said he was very upset about the bad batterys after he had so much exposure for an excellent product, and he has also won awards etc for the product. He said the problems should all be fixed by next week. He said he is SWAMPED with orders and was not expecting it and everthing was not working as it should have been. He is working on fixing everything.

He is going to make sure my check is mailed out today AND he is sending me a complimentary pedicure tool to show his sincerity. I will let you know when I get it. I feel better about this company now but I asked him to make it easier to contact him directly with problems like mine. I am looking forward to getting my pedicure tool and trying it out. Thanks again Debbie. I was just getting so frustrated with these people.

[Bizzymammabee]

I think I will wait a while to see how you guys fare on this. The concept is good other than the note that is made of the visibility but I am a bit hesitant due to the customer service issues and the battery problems.

Might just be better to buy one of the conair nail dremels and use that. They are fairly quiet.

http://www.target.com/HoMedics-Delux...%20care&page=1

[AngelWorks]

Originally Posted by ARCHIE

I saw this this morning on a commercial. Does it work?
I am going to order it if it does. I am scared to death to
cut his nails.

I'm glad I'm not the only one who's a scaredy cat when it comes to nail clipping.

[Doodlebug]

Originally Posted by Bizzymammabee

I think I will wait a while to see how you guys fare on this. The concept is good other than the note that is made of the visibility but I am a bit hesitant due to the customer service issues and the battery problems.

Might just be better to buy one of the conair nail dremels and use that. They are fairly quiet.

http://www.target.com/HoMedics-Delux...%20care&page=1

I think there were some comments in this thread about the dremels catching the animal's hair and wrapping it around the spinning thingy at the end. I have heard of people putting the dog's nail through a net to hold the hair away from the spinning file so it won't catch. The really cool thing about this tool is that it has a plastic guard on it that keeps the hair away from the spinning end. I just hope the issues are resolved with this company soon like they say they are.

by the way one of the people I talked to today at cust svc said they are busy sending out the replacement batterys now just in case you got a bad one.

Just thought I would mention this so you can decide if you want the dremel.