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Originally Posted by Doodlebug  Debbie, thank you SO MUCH for the phone number. I spoke to Jayden for quite awhile. He is SO SORRY and he was SO NICE about it. He seemed so sincere and he is so very excited about his product and wants to make everything right. He said he has some gliches with the online order process and cust svc that he is fixing. He said he was very upset about the bad batterys after he had so much exposure for an excellent product, and he has also won awards etc for the product. He said the problems should all be fixed by next week. He said he is SWAMPED with orders and was not expecting it and everthing was not working as it should have been. He is working on fixing everything.
He is going to make sure my check is mailed out today AND he is sending me a complimentary pedicure tool to show his sincerity. I will let you know when I get it. I feel better about this company now but I asked him to make it easier to contact him directly with problems like mine. I am looking forward to getting my pedicure tool and trying it out. Thanks again Debbie. I was just getting so frustrated with these people. |
Your very welcome I am glad I was able to help you! This guy isn't a bad guy at all , but got overwhelmed at the response to his product. I think he wasn't prepared for its success. Glad it is all being taken care of.