Patti and Jack treated unfairly

[Sammy Mommy]

The sales people could have bent the rules and make an exception. It seems today, people have no compassion or empathy for anyone. Shame on you, Macy's.

[Yorkiemom1]

This is unacceptable behavior. I will also write to Macys. Patti needs to go up to the top with this...corporate headquarters. She should demand the written policy that addresses this particular issue, so that it can be forwarded to her congressman, as well as her attorney, for review with regard to compliance with the ADA. If I had been Patti, I would have told them to kiss my a$$ and I would have finished what I was doing...let them call security and make a HUGE scene! I am sure the other customers would have appreciated seeing how callous and uncompassionate they were being. And I would never spend one more cent in that store again!

[yorkiemini]

Sent an email regarding my outrage. Also talked with ADA. Have an appt to talk with the management at my local Macy's. In general I've found them in the past to be pretty open - had one service dog issue that was quickly and efficiently resolved.

This is beyond any reaonsable thinking. I am wondering if another customer complained, and if the complaint was validated?

So sorry Patti & Jack.

[jencar98]

I just received an email from Oriana Wagoner, store manager for Macy's Antelope Valley store. She writes she attempted to call and my phone was out of service (it wasn't) and asked I return her call as she very much so wanted to discuss this situation with me. I've called her back and she is now "out to lunch", left a message to return my call.

Any one else that would like to call here's the info:

Oriana Wagoner 661-456-3333 ext 4100

She'll be there until 5pm today.

I'll update on our conversation afterwards.

Connie, it might help if I had the day and time Patti and Jack were at the store. Although, it shouldn't be to hard for their staff to recollect....I'm sure they don't kick customers with disabled husbands out of their dressing rooms everyday

[LunasMomma]

That's just awful I understand that they don't want men in the ladies fitting rooms, okay. But Jack is in a wheelchair and obviously needs to be cared for. It's not like he was in there peeping into other fitting rooms, geez I am going to write to Macy's as well. I ordinarily buy most of my clothing from there, but will not any more unless they issue a formal, written apology to Patti and Jack and maybe compensate them in some way. Until then, I will forgo my local Macy's

[jencar98]

Connie, could you please call Oriana at the number I posted above. I didn't have any contact info for Patti and Oriana would like to speak to her and have the opportunity to apologize and attempt to make this right for Patti and Jack.
I told her I would get the contact info and email it to her, but if you could call that might be even better.

Btw....she did tell me mine was not the ONLY email she had received. I told her I didn't think it would be and that she most likely would be getting more, as we're a group that is very protective of our Patti.

[LunasMomma]

Originally Posted by jencar98

Connie, could you please call Oriana at the number I posted above. I didn't have any contact info for Patti and Oriana would like to speak to her and have the opportunity to apologize and attempt to make this right for Patti and Jack.
I told her I would get the contact info and email it to her, but if you could call that might be even better.

Btw....she did tell me mine was not the ONLY email she had received. I told her I didn't think it would be and that she most likely would be getting more, as we're a group that is very protective of our Patti.

:thum bup:

Good job, everyone I think they got the message I hope that they sincerely apologize and maybe even gift Patti and Jack with a nice fat gift card for their troubles. I would think that they would make special accommodations for folks with disabilities! I bet they will NOW

[celstu1]

You are talking about employees who have a handbook and probably think they have NO say in the company policies. From what I understand about Macys they are a great company to work for and take care of their employees. Patti's situation may be one they have never come across before and they did not know how to handle it. Its too bad though.
Poor Patti, I wish she had someone to help her with Jack. That is such a heavy burden on her, although I'm sure she's all too happy to be his caretaker, there are basic needs she has. How terribly sad. I wish I was nearer to her, I'd be glad to help her out in any way possible. I really wish our country took care of the people who really need it more. Free assistance to those who truly need it and paid taxes their whole lives. I'm sure Patti could use 3-5 hours a week to HERSELF to do the things she needs to do.

[yorkieusa]

That makes me so sad. I feel so sorry that Patti was treated so badly. I don't understand why people don't try harder to accomodate someone.

[Connie]

Originally Posted by jencar98

Connie, could you please call Oriana at the number I posted above. I didn't have any contact info for Patti and Oriana would like to speak to her and have the opportunity to apologize and attempt to make this right for Patti and Jack.
I told her I would get the contact info and email it to her, but if you could call that might be even better.

Btw....she did tell me mine was not the ONLY email she had received. I told her I didn't think it would be and that she most likely would be getting more, as we're a group that is very protective of our Patti.

Hi Jen! Thank you for the support you are showing for Patti and Jack and thank you to everyone else. It is so heartwarming.

I didn't see this in time to call Oriana today and tomorrow I work my fill-in job from 8-5, so I will PM you with Patti's phone number and would appreciate it if you could pass it on to her. Patti said she doesn't even want to talk to her and I told her she should give her a chance to make amends. Patti did call corporate today and talked to the secretary of the highest up person there...she said he was the owner of Macy's and she couldn't get any higher than that. I think she will be hearing back from that person.

Patti said she has never been so humiliated as she was that day and that poor Jack was so upset he was shaking. Oh...I almost forgot...this happened on Saturday the 14th at about noon.

Let me know if you can't pass on the info and I can try to do it on my noon hour. Patti will try to get on here later tonight, so hopefully you will see a post from her and I know she will be so touched by all the love and support!

[SweetPea53]

Originally Posted by jencar98

I just received an email from Oriana Wagoner, store manager for Macy's Antelope Valley store. She writes she attempted to call and my phone was out of service (it wasn't) and asked I return her call as she very much so wanted to discuss this situation with me. I've called her back and she is now "out to lunch", left a message to return my call.

Any one else that would like to call here's the info:

Oriana Wagoner 661-456-3333 ext 4100

She'll be there until 5pm today.

I'll update on our conversation afterwards.

Connie, it might help if I had the day and time Patti and Jack were at the store. Although, it shouldn't be to hard for their staff to recollect....I'm sure they don't kick customers with disabled husbands out of their dressing rooms everyday

You can bet I am going to call Oriana Wagoner and also write to Macy's...that is totally uncalled for especially since she had the dressing room all to herself.....there is no reason that if another women wanted to try on some clothes she couldn't have waited 5-10 minutes....I have been told I have to wait before at another store while they were cleaning up the changing rooms....so what is the big deal ?????? The Antelope Valley Macy's is only about 45 minutes away from me and I also have one here in the Santa Clarita Valley... I am going to let my Macy's know that can look forward to me not shopping with them anymore.... !!!!

[Baby Blessing]

Connie you are such a dear and precious friend. Your kindness and that of everyone is appreciated by Jack and myself.

I did call the Corporate Office in Ohio. I would think that the local store has heard from them by now, I hope so.

I only learnt later today that Macy's allows transgenders ( cross dressers) to use any dressing room they so choose, IS THIS REALLY, REALLY TRUE?

I am saddened by this happening to us and very, very humiliated. I have no desire whatsoever to shop with Macy's any more. This should never have happened to us.

Thank you all for expressing your concerns to Macy's through whatever means you did, not only on behalf of Jack and myself but on behalf of all others that are disabled and their caregivers.

Your messages here really touched my heart, I am proud that Jack and I are members of a wonderful group.

Sorry for being slow in posting, This incident has left me feeling rather down, and kinda speechless.

Hugs from us both, Patti and Jack

[BabyGirl Rosie]

Originally Posted by Baby Blessing

Connie you are such a dear and precious friend. Your kindness and that of everyone is appreciated by Jack and myself.

I did call the Corporate Office in Ohio. I would think that the local store has heard from them by now, I hope so.

I only learnt later today that Macy's allows transgenders ( cross dressers) to use any dressing room they so choose, IS THIS REALLY, REALLY TRUE?

I am saddened by this happening to us and very, very humiliated. I have no desire whatsoever to shop with Macy's any more. This should never have happened to us.

Thank you all for expressing your concerns to Macy's through whatever means you did, not only on behalf of Jack and myself but on behalf of all others that are disabled and their caregivers.

Your messages here really touched my heart, I am proud that Jack and I are members of a wonderful group.

Sorry for being slow in posting, This incident has left me feeling rather down, and kinda speechless.

Hugs from us both, Patti and Jack

Patti I am so sorry you had to deal with this. I truely hope they make this right with you. I understand as I have to take my son Alex with me everywhere. There was no excuse for this behavior toward you. I pray that they go above and beyond as a company and understand that how they handled the situation was in the wrong. Keep your chin up and know that we all support you!

[MikaTallulah]

I just called Macy's corporate to complain. I said she was a friend of the family. I said she was beside herself too and she just told me about it. I gave the store location and other info. you listed, too.

This is outrageous.

Boycotting them and passing the word on.