Patti and Jack treated unfairly
 

Patti has been taking care of Jack 24/7 for the last few years since his severe head injury. She is so loyal to him and any of you that have been a care taker, know what a tough job that is. Patti cannot go anywhere without taking Jack...loading his wheel chair into the car and getting it out at each stop. Life is such a struggle for her. When he has to go to the bathroom, wherever they are, she has to make sure the Ladies Room is empty and then take him in.

Patti went into Macy's the other day as she is in desperate need for new clothes since she has lost so much weight. She found some things to try on and took Jack (in his wheel chair) into the Ladies handicapped dressing room to try the things on. She heard a commotion outside the door and opened it to find the sales clerk telling her she could not have Jack in there with her. She explained that she has to take him in wherever she goes because he has a severe head injury and has to be watched. The sales clerk once again said that he is not allowed in there. Patti left the dressing room and asked to talk to a manager. The manager told her it is not allowed and that she could take Jack into the "His/Her" bathroom and try them on in there! Good grief...who wants to go into a bathroom and try on clothes! I just could not believe they could not break the rule and let Patti try on the clothes. She told them she will be bringing back purchases she recently made and closing her account. She was in tears. Gosh...whatever came of compassion? Anyone who sees Jack can see that he has problems. I feel so bad for Patti...who could surely use a break. I went to Macy's site and wrote to them, telling them of what happened and my thoughts on it. Patti gave me her okay to start this thread, and I thought that maybe, if you have time, you could also write Macy's. Here is the link to their contact info: Customer Service - Contact us - Tell us what you think - Macy's

Patti says she is also going to contact the American Disability Act to report this to them.

My gosh! ADA needs to have an exception in that rule for a caregiver with a patient clearly confined to a wheelchair or stretcher. Perhaps she could ask her U. S. Senator to start the process for adding an amendment for that to the ADA.

I forgot to give the info on which Macy's this was...it was in California in Antelope Valley.

I feel so bad for Patti it is not easy to take care of some one who is disabled. What was he hurting? some people are so Ignorant, I for one will be writing to Macy's. Tell her to keep her chin up she doe's have people on YT who care. Huggs to Patti she is a amazing person.:animal-pa:ghug: To Patti from your Yorkie friend's
Anne/Luci

If I were you I'd contact Macy's corporate and get that policy in writing. Seems a bit odd to me. What's even odder, is now they are letting men use the ladies fitting rooms! :rolleyes:

Oh my, I'm so sorry for sweet Patti...she really does need a breaK. I would never buy from them again! I agee, she needs to corporate and get the written policy.
How heartless of these to workers, the sales person could have made the exception...no doubt in my mind.

I suppose some other shopper would be offended to have a man in the dressing room. Although for me, I would think it's obvious Jack would not be your average male in a dressing room. To me, it's no different than mother's with their young boys in women's dressing rooms - sometimes you have no choice.

I did write Macy's from the link you provided.

It's all okay for a surgically altered male to enter the Miss Universe contest, but not okay for a handicap gentleman to be inside a ladies private dressing room?:rolleyes: Who makes these rules?:confused:

Poor Patti and Jack! The Macy's employees should have had some sense. If they were afraid of other customers being offended, they should have blocked off the entire dressing room for Patti to use. Putting her in the bathroom is unacceptable.

Thank you Connie for sharing this sad news. I am going to write to Macy's.

Amen to that!

Store manager or sales person probably so afraid of somehow somebody complaining about poor Jack being there, they missed the point of a customer badly in need of a little help from the store & any potential other customers right then. I'm sure every one of them would have gladly waited if they had been so worried about having him in there! His presence sure wouldn't have bothered me or most women, I am certain.

That is terrible! I think she should file a suit against them. I just can not believe people these days.

Transgender men are now allowed the use of women's restrooms, however Macy's won't allow a woman to use their dressing room because of an obvious reason due to a disability is an outrage! Macy's has been added to my boycott list.

I have a disabled child who is about to turn 20. I have to take him into ladies dressing rooms and ladies bathrooms with me all the time. I have NEVER been told he could not be in there. I will gladly send them my opinion of the situation. As I totally understand how Patti feels. Obviously this company don't need our business if they are going to be like that! :mad: I am so sorry Patti is dealing with this. I hope she is able to contact the proper people.

Oh. I am mad! Poor patti.. I am writing to Macy now!

I can't believe Patti and Jack were treated so badly. I will send a complaint to Macy's too. Patti has had such a hard time taking care of Jack all by herself with no help at all. What ever happened to having some compassion for one another.

How horrible. I am a big customer at Macy's (just purchased several thousands of dollars worth of furniture)... I will be writing them to express my opinion. Not acceptable.