This is unacceptable behavior. I will also write to Macys. Patti needs to go up to the top with this...corporate headquarters. She should demand the written policy that addresses this particular issue, so that it can be forwarded to her congressman, as well as her attorney, for review with regard to compliance with the ADA. If I had been Patti, I would have told them to kiss my a$$ and I would have finished what I was doing...let them call security and make a HUGE scene! I am sure the other customers would have appreciated seeing how callous and uncompassionate they were being. And I would never spend one more cent in that store again! |