Petsmart experience= bad - YorkieTalk.com Forums

The_only_Abu · 07-12-2013, 04:10 PM

Well I just got back from Petsmart and had the worst experience I have ever had there. I was excited to buy some items (especially clothes thanks to lovetodreams picture post about her closet-lol) and a few things happened that completely shocked me

1. Cashier was rude and didn't want to sell me a little outfit because it rang up at 1 cent. 2. I bought a new puppy bed and when I got home I found larvae on it. 3. When I looked at the receipt when I got home they over charged me for one of the items. 4. I call customer service and the csr was dry and rude to me.

Sigh. I was so happy and excited but now I'm feeling a little bummed about it. I spent a nice chunk of change there and I feel they didn't deserve my business.

Lovetodream88 · 07-12-2013, 04:21 PM

Quote:

Originally Posted by The_only_Abu

Well I just got back from Petsmart and had the worst experience I have ever had there. I was excited to buy some items (especially clothes thanks to lovetodreams picture post about her closet-lol) and a few things happened that completely shocked me

1. Cashier was rude and didn't want to sell me a little outfit because it rang up at 1 cent. 2. I bought a new puppy bed and when I got home I found larvae on it. 3. When I looked at the receipt when I got home they over charged me for one of the items. 4. I call customer service and the csr was dry and rude to me.

Sigh. I was so happy and excited but now I'm feeling a little bummed about it. I spent a nice chunk of change there and I feel they didn't deserve my business.

Yikes I'm sorry. We only have one petsmart within an hour two of where I live and we are pretty lucky and every one has been really nice there. I might try to email or call even higher up on the chain and let them know how unhappy your Petsmart experience was.

Mdyorkies1 · 07-12-2013, 04:26 PM

Nothing but good things while at Petsmart

Alora · 07-12-2013, 06:20 PM

I'm sorry you had a hard time

Have you tried buying from the shops on here? I've found some pretty nice things from the members on here

My lil friend · 07-12-2013, 08:11 PM

I am so sorry that your visit to the store was so disapointing! I live within 10min of 4 different PetSmart stores and havent ever had a problem. You might return everything. I would ask for the store manager not a shirt manager when you arrive and even call the district manager.

yorkiefan_ · 07-12-2013, 08:17 PM

Wow, that's pretty awful. I have generally had pretty good experiences with them, but I do a lot of my shopping on amazon.com so might not have as much experience there as others here. Don't get too bummed though since you have a new furbutt on the way!

lynzy420 · 07-12-2013, 08:17 PM

Crap, I've had bad experiences at PetSmart and every other store I've ever been in more than once...I'm sorry you went through that...I know the disappointment, when you get up tomorrow go back to the store and ask for a manager and I'm sure it will be better...CS stinks now adays....

MNT2012 · 07-12-2013, 09:56 PM

the pet bed is the worst of your experience.. rude people and mistakes WILL happen from time to time no matter where you shop. But the dirty bed is something i wouldn't be able to brush off. it either means the store is filthy or it was returned and they just put it back on the shelf. Not cool!

wemple2 · 07-12-2013, 10:07 PM

How very disappointing, I'm so sorry. If it were me...I'd bag it all up return it for a full refund and ask to speak with the store manager. This should not go unnoticed, management needs to know, not only about the incorrect charges and rude help but the faulty (filthy) goods. Do not accept a store credit, who needs that? Take your money elsewhere, maybe to some of YT's wonderful vendors or specialty shops nearby. Good luck!!!

Yorkiemom1 · 07-13-2013, 04:32 AM

I do all my shopping that I can possibly do, for EVERYTHING I buy, on line! I hate the traffic, the parking hassel, the mugging in the parking lots, and until the government skewers up shopping on line, it is really the BEST!!! I love PayPal, so dont run up credit cards....love free shipping, love the pricing, love the people I have purchased items from here on YT.....shopping on line, for ME, is a win/win situation! Only con I can think of is I forget what I have ordered! I have to write it down, so I can be watching for it!

The_only_Abu · 07-13-2013, 05:26 AM

I'm going to go back today to return a few of the items. Hopefully I have a better experience. I will def talk to a manager about the larvae issue on the bed. That was so gross!

Bentleysmom1985 · 07-13-2013, 05:37 AM

There was a BIG tick walking on a shampoo bottle in Petsmart last time I went. Gross! I was going to take a picture but as soon as I took my phone out, it went on the other side.

I was going to post a pic from the internet so you guys have and idea how big it was, learned my lesson, DO NOT GOOGLE "Dog Ticks". EWWWW

Verbena · 07-13-2013, 12:07 PM

Wow I am sorry you had a bad experience. I would call and find out when the store manager is in and go in then and speak to them. The second think I would do is re call customer service. Ask for a supervisor. Tell them about your experience in the store and in the phone. They should clear it up

cindersellie · 07-13-2013, 04:43 PM

Quote:

Originally Posted by Yorkiemom1

I do all my shopping that I can possibly do, for EVERYTHING I buy, on line! I hate the traffic, the parking hassel, the mugging in the parking lots, and until the government skewers up shopping on line, it is really the BEST!!! I love PayPal, so dont run up credit cards....love free shipping, love the pricing, love the people I have purchased items from here on YT.....shopping on line, for ME, is a win/win situation! Only con I can think of is I forget what I have ordered! I have to write it down, so I can be watching for it!

Yes to online shopping! I gave up going to a store to shop when every time I'd find an item on line, the store didn't have it when I went in person- like they were supposed to. Online is a better use of my time- no lines, no parking issues, no worries about getting from my car into the mall. I know the UPS/ FedEx/ USPS delivery people hate me at Christmas time, but my family loves the unique items I find for them!!! ALL Online!

I would suggest looking at the cloud 9 beds that are sold here- Yorkie Haven Rescue

When you buy one, it supports those rescue pups and I've heard the pups who have them LOVE them! ( that's the next thing I'm getting for mine)

I hope all the problems you had at Petsmart are resolved. I too would ask for my money back and then spend it somewhere else.

Quadraphinic · 07-14-2013, 01:27 PM

I took some food that we got for Gina, back to petsmart, even though it was open, they gave me a refund and the cashier was very pleasant and nice to deal with. Gina had a mild reaction to the food, and they took it back and gave me a full refund, with a smile. Customer service has taken a back seat in most industries nowadays, but every now and then you find the good stores that teach that without us they wouldn't be in business, and they need to remember this. I'm sorry you had a bad experience with your petsmart, but not all of them are bad, this one store has always been a good one, and a pleasant shopping experience.
Cheers Quad

07-12-2013, 04:10 PM	#1
The_only_Abu Donating Senior Yorkie Talker Join Date: Jul 2013 Location: NJ, USA Posts: 82	Petsmart experience= bad Well I just got back from Petsmart and had the worst experience I have ever had there. I was excited to buy some items (especially clothes thanks to lovetodreams picture post about her closet-lol) and a few things happened that completely shocked me 1. Cashier was rude and didn't want to sell me a little outfit because it rang up at 1 cent. 2. I bought a new puppy bed and when I got home I found larvae on it. 3. When I looked at the receipt when I got home they over charged me for one of the items. 4. I call customer service and the csr was dry and rude to me. Sigh. I was so happy and excited but now I'm feeling a little bummed about it. I spent a nice chunk of change there and I feel they didn't deserve my business. __________________ Proud mommy of SIR BUDDY B. ~ Born 6.6.13 RIP ABU 10.14.11 ~ 6.29.13

07-12-2013, 06:20 PM	#4
Alora Donating YT 500 Club Member Join Date: Mar 2012 Location: Hayden, ID Posts: 754	I'm sorry you had a hard time Have you tried buying from the shops on here? I've found some pretty nice things from the members on here __________________ www.HugaPUPs.com *For the love of pups*

07-12-2013, 08:17 PM	#6
yorkiefan_ I ♥ my Cookie Monster! Donating Member Join Date: May 2013 Location: South Texas Posts: 2,999	Wow, that's pretty awful. I have generally had pretty good experiences with them, but I do a lot of my shopping on amazon.com so might not have as much experience there as others here. Don't get too bummed though since you have a new furbutt on the way! __________________ Cookie ;;; RIP Minnie

07-12-2013, 08:17 PM	#7
lynzy420 Donating YT 3000 Club Member Join Date: Dec 2011 Location: USA Posts: 7,652	Crap, I've had bad experiences at PetSmart and every other store I've ever been in more than once...I'm sorry you went through that...I know the disappointment, when you get up tomorrow go back to the store and ask for a manager and I'm sure it will be better...CS stinks now adays.... __________________ The Above advice/comments/reviews are my personal opinions based on my own experience/education/investigation and research and you can take them any way you want to......Or NOT!!!

07-12-2013, 10:07 PM	#9
wemple2 Wee Winston Wiggles Donating Member Join Date: Mar 2007 Location: Kewanee, Illinois Posts: 9,666	How very disappointing, I'm so sorry. If it were me...I'd bag it all up return it for a full refund and ask to speak with the store manager. This should not go unnoticed, management needs to know, not only about the incorrect charges and rude help but the faulty (filthy) goods. Do not accept a store credit, who needs that? Take your money elsewhere, maybe to some of YT's wonderful vendors or specialty shops nearby. Good luck!!! __________________ As Ever, Kathy Intruducing Bentley Winston and Spencer: RIP My Sweet Angels

07-12-2013, 04:26 PM	#3
Mdyorkies1 Senior Yorkie Talker Join Date: May 2013 Location: Mount Airy, Md. USA Posts: 75	Nothing but good things while at Petsmart

07-12-2013, 08:11 PM	#5
My lil friend Donating YT 1000 Club Member Join Date: Mar 2011 Location: FtWorth,TX,USA Posts: 3,269	I am so sorry that your visit to the store was so disapointing! I live within 10min of 4 different PetSmart stores and havent ever had a problem. You might return everything. I would ask for the store manager not a shirt manager when you arrive and even call the district manager.

07-12-2013, 09:56 PM	#8
MNT2012 Yorkie Yakker Join Date: Jul 2012 Location: stockton ca Posts: 27	the pet bed is the worst of your experience.. rude people and mistakes WILL happen from time to time no matter where you shop. But the dirty bed is something i wouldn't be able to brush off. it either means the store is filthy or it was returned and they just put it back on the shelf. Not cool!

07-13-2013, 04:32 AM	#10
Yorkiemom1 Rosehill Yorkies Donating YT Member Join Date: Dec 2007 Location: Houston Texas Posts: 9,462	I do all my shopping that I can possibly do, for EVERYTHING I buy, on line! I hate the traffic, the parking hassel, the mugging in the parking lots, and until the government skewers up shopping on line, it is really the BEST!!! I love PayPal, so dont run up credit cards....love free shipping, love the pricing, love the people I have purchased items from here on YT.....shopping on line, for ME, is a win/win situation! Only con I can think of is I forget what I have ordered! I have to write it down, so I can be watching for it!

07-13-2013, 05:26 AM	#11
The_only_Abu Donating Senior Yorkie Talker Join Date: Jul 2013 Location: NJ, USA Posts: 82	I'm going to go back today to return a few of the items. Hopefully I have a better experience. I will def talk to a manager about the larvae issue on the bed. That was so gross! __________________ Proud mommy of SIR BUDDY B. ~ Born 6.6.13 RIP ABU 10.14.11 ~ 6.29.13

07-13-2013, 05:37 AM	#12
Bentleysmom1985 YT Addict Join Date: Apr 2013 Location: With Bentley Posts: 420	There was a BIG tick walking on a shampoo bottle in Petsmart last time I went. Gross! I was going to take a picture but as soon as I took my phone out, it went on the other side. I was going to post a pic from the internet so you guys have and idea how big it was, learned my lesson, DO NOT GOOGLE "Dog Ticks". EWWWW __________________ I Bentley

07-13-2013, 12:07 PM	#13
Verbena Donating YT 3000 Club Member Join Date: Jul 2012 Location: with my flying monkeys Posts: 15,620 Blog Entries: 7	Wow I am sorry you had a bad experience. I would call and find out when the store manager is in and go in then and speak to them. The second think I would do is re call customer service. Ask for a supervisor. Tell them about your experience in the store and in the phone. They should clear it up __________________ Teri . . . Galen Jameson Frazier Seraphina Luna Rosencrantz, Saber Tooth Tiger, Pussy Willow Pandora Guildenstern

07-14-2013, 01:27 PM	#15
Quadraphinic YT Addict Join Date: May 2013 Location: Saint Marys, Ga Posts: 494	I took some food that we got for Gina, back to petsmart, even though it was open, they gave me a refund and the cashier was very pleasant and nice to deal with. Gina had a mild reaction to the food, and they took it back and gave me a full refund, with a smile. Customer service has taken a back seat in most industries nowadays, but every now and then you find the good stores that teach that without us they wouldn't be in business, and they need to remember this. I'm sorry you had a bad experience with your petsmart, but not all of them are bad, this one store has always been a good one, and a pleasant shopping experience. Cheers Quad __________________ Assume Nothing, Question Everything, Start Thinking! RIP Megan 3/1998-5/28/2013