gggggrrrrrrr!!! PETSMART!!!! - Page 3 - YorkieTalk.com Forums

megansmomma · 09-12-2008, 04:51 AM

I don' think I have ever told this horor story about the Petsmart in Hobart, IN....My friend took her little sh*tzu in for grooming, a few hours later she received a call that she needed to come back to the store so they could "talk to her" she asked what was wrong and they insisted that she come into the store so they could speak to her personally. She felt sick that something bad had happened to her baby. When she got there, everyone had a grim look on their faces they took her into the office where they told her that her dog DIED while in their care being groomed!

She thinks she might have had a heart attack but never found out what happened. Petsmart=BAD NEWS!!!

DiorDoll · 09-12-2008, 04:58 AM

Quote:

Originally Posted by megansmomma

I don' think I have ever told this horor story about the Petsmart in Hobart, IN....My friend took her little sh*tzu in for grooming, a few hours later she received a call that she needed to come back to the store so they could "talk to her" she asked what was wrong and they insisted that she come into the store so they could speak to her personally. She felt sick that something bad had happened to her baby. When she got there, everyone had a grim look on their faces they took her into the office where they told her that her dog DIED while in their care being groomed!

She thinks she might have had a heart attack but never found out what happened. Petsmart=BAD NEWS!!!

OMG THAT IS SO TERRIBLE!
I would have went postal I think.... What happened after that? Did she sue them?

megansmomma · 09-12-2008, 05:07 AM

They offered her a new replacement dog but she was so heartbroken that she declined. When it happened, I guess the girl that was grooming her ran across the street to a vet to try to same her but it was already too late.

There was no point in suing since they offered to replace. It's been a few years since this happened and I told her she should go back NOW and tell them she would like to take up that offer now that she has recovered emotionally.

Canella · 09-12-2008, 05:28 AM

Quote:

Originally Posted by babiesadie

Yea, we will never use Petsmart groomers again!!! They charge way too much money for the work they do. Sadie looked like a yorkie trying to be a schnauzer with a bad haircut...it was terrible and nothing like I has asked for. This was at both Petsmarts here...the girls that groomed her were very nice, they just were not good at grooming yorkies (or Sadie at least).

hahaha right now when i look at canella sometimes i think she looks like one of those hairless dogs hahaha chinese crested whatever

princess chloe · 09-12-2008, 05:35 AM

Quote:

Originally Posted by Canella

UGH!!! i am so mad at petsmart groomers and i will NEVER take canella to them EVER AGAIN!!!...her coat is getting very long and very pretty but i just wanted to get her trimmed up on her ears so i call pets mart and they say they can fit me in if i bring her right now so i take her in and first off the people act like this is the first time they have talked to me and have no idea where i came from secondly they were arguing about who was going to work on my baby!!!

i was like oh heck no so they lady was like yea it will only take a few mins so i walk out and watch from the window and im waiting and they girl that worked on her took her over to the girl at check out and i thought she just asked her to hold her for a min then she'll come back to finish the job becuase it looked unfinished but NO she was done!!! omg my poor baby looked like a lawn mower ran her over!!! so i am mad to say the least and to top it all off i tried to fix it and made it worse

...oh yea when i got home i realized i forgot to pay haha it was an honest mistake should i go back and pay?

I wouldn't pay,,the poor customer service and a poor job!!

y0rkiesR0ck · 09-12-2008, 05:52 AM

aw man, petsmart annoys me too! i've only taken Kash there a few times, but everytime i've set up an appointment with them, i come in, and they don't have me in the books!!! it never fails. they just SAY they've scheduled me when i'm speaking to them on the phone, but when i get there (my pup in hand), they're like, "we don't have you scheduled." then they say they can still get Kash groomed, but usually he has to wait in the back for HOURS before they get to him because there are other dogs waiting in line, and i just won't let him wait back there all scared.

anyway, i think i've learned my lesson and i'm not going to call petsmart anymore.

Canella · 09-12-2008, 07:23 AM

Quote:

Originally Posted by y0rkiesR0ck

aw man, petsmart annoys me too! i've only taken Kash there a few times, but everytime i've set up an appointment with them, i come in, and they don't have me in the books!!! it never fails. they just SAY they've scheduled me when i'm speaking to them on the phone, but when i get there (my pup in hand), they're like, "we don't have you scheduled." then they say they can still get Kash groomed, but usually he has to wait in the back for HOURS before they get to him because there are other dogs waiting in line, and i just won't let him wait back there all scared.

anyway, i think i've learned my lesson and i'm not going to call petsmart anymore.

yea thats exactly how they were with me all lookin in the computer for me and im like yea i think you guys spelt her name wrong last time how do you get NALA from CANELLA? HELLO!!!

Sarah515 · 09-12-2008, 09:11 AM

I always thought that people said Petco was worse than Petsmart? I have to go tonight to get an xpen...I hope they have them?

xliloliverdiorx · 09-12-2008, 09:42 AM

i wouldnt go back and pay if you were unhappy with your service then why should you have to pay?

nencm · 09-12-2008, 10:15 AM

Quote:

Originally Posted by Canella

UGH!!! i am so mad at petsmart groomers and i will NEVER take canella to them EVER AGAIN!!!...her coat is getting very long and very pretty but i just wanted to get her trimmed up on her ears so i call pets mart and they say they can fit me in if i bring her right now so i take her in and first off the people act like this is the first time they have talked to me and have no idea where i came from secondly they were arguing about who was going to work on my baby!!!

i was like oh heck no so they lady was like yea it will only take a few mins so i walk out and watch from the window and im waiting and they girl that worked on her took her over to the girl at check out and i thought she just asked her to hold her for a min then she'll come back to finish the job becuase it looked unfinished but NO she was done!!! omg my poor baby looked like a lawn mower ran her over!!! so i am mad to say the least and to top it all off i tried to fix it and made it worse

...oh yea when i got home i realized i forgot to pay haha it was an honest mistake should i go back and pay?

I know exactly what you mean! They did the same thing to one of my babies. They are the absolute worst. Luckily, I found an excellent groomer near my house that does EXACTLY what I ask of her. I will NEVER take any of my girls there again.

nencm · 09-12-2008, 10:19 AM

Quote:

Originally Posted by megansmomma

I don' think I have ever told this horor story about the Petsmart in Hobart, IN....My friend took her little sh*tzu in for grooming, a few hours later she received a call that she needed to come back to the store so they could "talk to her" she asked what was wrong and they insisted that she come into the store so they could speak to her personally. She felt sick that something bad had happened to her baby. When she got there, everyone had a grim look on their faces they took her into the office where they told her that her dog DIED while in their care being groomed!

She thinks she might have had a heart attack but never found out what happened. Petsmart=BAD NEWS!!!

OMG! That is absolutely horrible!! I think I would have lost it!!

PANAMA69 · 09-12-2008, 12:53 PM

Quote:

Originally Posted by AVERYxo

$12- for bad behavior???

and they did a bad job on top of that..

i would be so PO'd

oh my gosh i can't believe that!!

it's a good thing Phoebe is such a doll.. you wouldn't notice her bad cut-cuz you'll be lookin at her cute lil face!

That was when she was a puppy her very first grooming experience for her

but since then I do it my self he,he

I'm sure that there is good petsmart groomers out there; that was just my experience, don't want our yt members that work in Petsmart or Petco feel bad for other people mistakes not all are the same

PANAMA69 · 09-12-2008, 01:00 PM

Quote:

Originally Posted by Yorkiemama24

Oh my gosh! What the heck did they do to your baby??? I think that's so mean and I'm surprised that they would have the audacity to giver her back to you like that without even apologizing....and then to also make her bleed? I would have sued them. That's ridiculous!

Aww girl let me tell you when that lady hand me over Phoebe over the counter I was NO that is not my puppy,she was yes she is, I was like no she is not, and hubby said that is Phoebe hon

but ones I held her and my hubby said you have blood in your chest I was freaking out

because I din't know (back then) that nails could bleed and that lady grab her put some powder and she stop bleeding she said that is common for them to bleed when you cut their nails

, let me tell you I have cut my girls nails since, and they have never bleed with me not even ones

and when I don't do it, I take them to the vet and they do it

mscat · 09-12-2008, 01:49 PM

Gosh, these are Horror stories.

It makes me so angry and sad that anything like this would happen at the groomers. People intrust their beloved pets to the groomers, and they screw up badly. That is not right at all IMO.
This is the very reason that I have chosen to learn how to groom myself on my Suzi. If I mess up, which I more then likely will while learning, at least I know that Suzi is not being hurt or traumatised by anybody. Poor dogs can't tell us about their experiences with other people.
It is heartbreaking. Petsmart and Petco groomers suck.

J_is_my_initial · 09-12-2008, 02:09 PM

I am sorry you got such bad service. I would def talk to the manager. The Petsmart that I take Gypsy to is actually pretty good. Gypsy has never had a bad grooming session there. I think each Petsmart is different. Whether it is Banfield, the groomers or just people in the store part, we have always encountered helpful, friendly people who seem to know their jobs.

09-12-2008, 04:51 AM	#31
megansmomma Donating YT 10K Club Member Join Date: Aug 2007 Location: S. W. Suburbs of Chicago, IL Posts: 12,235	I don' think I have ever told this horor story about the Petsmart in Hobart, IN....My friend took her little shtzu in for grooming, a few hours later she received a call that she needed to come back to the store so they could "talk to her" she asked what was wrong and they insisted that she come into the store so they could speak to her personally. She felt sick that something bad had happened to her baby. When she got there, everyone had a grim look on their faces they took her into the office where they told her that her dog DIED while in their care being groomed!* She thinks she might have had a heart attack but never found out what happened. Petsmart=BAD NEWS!!! __________________ “Never argue with a fool, onlookers may not be able to tell the difference.” Mark Twain

09-12-2008, 05:07 AM	#33
megansmomma Donating YT 10K Club Member Join Date: Aug 2007 Location: S. W. Suburbs of Chicago, IL Posts: 12,235	They offered her a new replacement dog but she was so heartbroken that she declined. When it happened, I guess the girl that was grooming her ran across the street to a vet to try to same her but it was already too late. There was no point in suing since they offered to replace. It's been a few years since this happened and I told her she should go back NOW and tell them she would like to take up that offer now that she has recovered emotionally. __________________ “Never argue with a fool, onlookers may not be able to tell the difference.” Mark Twain

09-12-2008, 05:52 AM	#36
y0rkiesR0ck YT Addict Join Date: Feb 2008 Location: Fairborn, OH Posts: 345	aw man, petsmart annoys me too! i've only taken Kash there a few times, but everytime i've set up an appointment with them, i come in, and they don't have me in the books!!! it never fails. they just SAY they've scheduled me when i'm speaking to them on the phone, but when i get there (my pup in hand), they're like, "we don't have you scheduled." then they say they can still get Kash groomed, but usually he has to wait in the back for HOURS before they get to him because there are other dogs waiting in line, and i just won't let him wait back there all scared. anyway, i think i've learned my lesson and i'm not going to call petsmart anymore. __________________ Mae, Kash & Milan

09-12-2008, 09:11 AM	#38
Sarah515 YT Addict Join Date: Sep 2005 Location: St. Louis, MO Posts: 299	I always thought that people said Petco was worse than Petsmart? I have to go tonight to get an xpen...I hope they have them? __________________ Sarah and Josh Lucy and Ella

09-12-2008, 09:42 AM	#39
xliloliverdiorx YT Addict Join Date: Apr 2007 Location: Wisconsin Posts: 301	i wouldnt go back and pay if you were unhappy with your service then why should you have to pay? __________________ Member of the Little Gentleman's Club

09-12-2008, 01:49 PM	#44
mscat YT 3000 Club Member Join Date: May 2008 Location: Hanford, CA Posts: 4,895	Gosh, these are Horror stories. It makes me so angry and sad that anything like this would happen at the groomers. People intrust their beloved pets to the groomers, and they screw up badly. That is not right at all IMO. This is the very reason that I have chosen to learn how to groom myself on my Suzi. If I mess up, which I more then likely will while learning, at least I know that Suzi is not being hurt or traumatised by anybody. Poor dogs can't tell us about their experiences with other people. It is heartbreaking. Petsmart and Petco groomers suck. __________________ "No matter how little money & how few possessions, you own, having a dog makes you rich."

09-12-2008, 02:09 PM	#45
J_is_my_initial YT 3000 Club Member Join Date: Feb 2006 Location: Knoxville,Tennessee Posts: 3,073	I am sorry you got such bad service. I would def talk to the manager. The Petsmart that I take Gypsy to is actually pretty good. Gypsy has never had a bad grooming session there. I think each Petsmart is different. Whether it is Banfield, the groomers or just people in the store part, we have always encountered helpful, friendly people who seem to know their jobs. __________________ PAWPRINTS AND DOG HAIR ENHANCE MY PERSONAL STYLE.