aw man, petsmart annoys me too! i've only taken Kash there a few times, but everytime i've set up an appointment with them, i come in, and they don't have me in the books!!! it never fails. they just SAY they've scheduled me when i'm speaking to them on the phone, but when i get there (my pup in hand), they're like, "we don't have you scheduled." then they say they can still get Kash groomed, but usually he has to wait in the back for HOURS before they get to him because there are other dogs waiting in line, and i just won't let him wait back there all scared.
anyway, i think i've learned my lesson and i'm not going to call petsmart anymore.
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