gggggrrrrrrr!!! PETSMART!!!!

[ChantalB]

Originally Posted by m102262

I would call the Manager of the store and tell him what happened and then tell him that in your haiste to leave the store you forgot to pay. I would tell him that you will be happy to pay asa they hire a professional dog groomer to do a good job. If you don't let the Mgr. know think of what your city will look like!! All those poor lawn mowered pups!

Ya that sound like the thing to do to me too. So sorry for your baby and thank god it will grow back!!!

[LittleYorkiePoo]

ohhh no i am soo sorry to hear about your baby. I actually just took bentley there for his first grooming a week ago, and all of the employees were so nice! I hope i never have to experience that! i hope her hair grows back fast!

[TED E BEAR]

Originally Posted by ChantalB

Ya that sound like the thing to do to me too. So sorry for your baby and thank god it will grow back!!!

OMG! I didn't know it was possible that someone could do that HORRIBLE of a job, geez it looks like someone paid them to do the worst cut ever! I was shocked when i saw your photos.

luckily though, his hair isn't that short so I really think if you took him to a local groomer someone qualifed can defintely fix it!

[Lovely05]

I never had a bad experience at PetSmart . I am sorry your dog's haircut did not come out right. He still looks cute. I had a bad experience with Petco. My Shih Tzu came home afraid of a hair comb. I think my dog was hit with a hair comb, because she was never afraid of a hair comb before I took her to get groom. She not afraid of hair combs anymore. From listening to your stories, I decided to groom my dogs at home. I am trying to grow my Shih Tzu and Yorkie's hair to the floor, and I do not want someone messing up their hair. I think the groomer and client should sign a contract on how to groom the dog so these types of incidents do not happen.

[Tink's Mom]

I'm so sorry you had a bad experience with PetSmart. I know others have posted that they also have had negative experiences. It must depend on the store.

I've taken my pets there for years and never had any trouble. They always listen carefully to me and give me the cut I asked for. My babies have always been treated well whether I've stayed and waited or left and returned later.

I hope you're able to find someone you like to do the grooming for you or learn it yourself.

[AVERYxo]

Originally Posted by DiorDoll

OMG We just had a simular experience with Petsmart, they are the worst! We vowed to not take Milo there any more! They cut him so uneven he looks worse now than he did when he needed a cut! Then they charged an extra $12 saying that they had to charge extra for bad behavior. Im like, how hard is it to cut a 3.5 pound Yorkie's hair? He is always very calm when I, or his Daddy, or when we used to take to the groomers but our old home. Im done with them too!

$12- for bad behavior??? and they did a bad job on top of that.. i would be so PO'd

Originally Posted by PANAMA69

They look like they use on my Phoebe a machete, I'm sure that all the Petsmart aren't like this well I hope, here are the pictures was her first grooming experienceand in top of that she I got blood over my chest because couple of her nails were bleeding, I cry all the way back home.
But don't worry hair grow back,and I'm sure that your baby look so cute either way

oh my gosh i can't believe that!! it's a good thing Phoebe is such a doll.. you wouldn't notice her bad cut-cuz you'll be lookin at her cute lil face!

[babiesadie]

Yea, we will never use Petsmart groomers again!!! They charge way too much money for the work they do. Sadie looked like a yorkie trying to be a schnauzer with a bad haircut...it was terrible and nothing like I has asked for. This was at both Petsmarts here...the girls that groomed her were very nice, they just were not good at grooming yorkies (or Sadie at least).

[AVERYxo]

Originally Posted by luvnmymax

I own a grooming shop and this is what my customers tell me.... At a large chain store the groomers are getting paid if they do a good job or not, so alot of them just don't care. I own my store, so if I want to keep my good reputation (and my clients), I have to do a good job. Plus I really love my work! I would recomend trying a small locally owned shop before I gave up on groomers completely!!! I hope your baby's hair grows back quickly!

so true! it's the same with a a lot of places(hair salons, etc.) ..i SO agree with you. You get what you pay for, which is true in many cases! but then again.. MANY chain-type places charge about the same, sometimes more for a job that you "never know what you're going to get.." everyone has their own opinions with what they feel comfortable with, etc but i have never even wanted to take them to a petco, petsmart, etc. i've never gotten a good vibe with their groomings.. but that's just me!

[lilbumbleybees]

my two cents.....don't go back and pay for something you are INCREDIBLY unhappy with. We get the Petsmart cleints coming in all the time telling us how they hacked up their dogs and how horrible they look. Sometimes it takes some growing out and patience, but it can be fixed. Call around your local, privately owned groom shops. Also, make sure your groomer actually has a degree from a grooming school. You'll get a much better schooled groomer who actually knows what they're doing.

[YodyGirl]

No, you pay for what you want, not what they want. I went and got my hair colored, I told they lady exactly what I wanted. Two hours later UGGGG. I didn't pay her, she was like, no hon I didn't do what you asked for, so no.
I've found that small home/business groomers are best. I went in and said excatly what i wanted, she knew, and bam, Best looking Yorkies in Town!!!

[Yorkiemama24]

Originally Posted by PANAMA69

They look like they use on my Phoebe a machete, I'm sure that all the Petsmart aren't like this well I hope, here are the pictures was her first grooming experienceand in top of that she I got blood over my chest because couple of her nails were bleeding, I cry all the way back home.
But don't worry hair grow back,and I'm sure that your baby look so cute either way

Oh my gosh! What the heck did they do to your baby??? I think that's so mean and I'm surprised that they would have the audacity to giver her back to you like that without even apologizing....and then to also make her bleed? I would have sued them. That's ridiculous!

[baileylouise]

Thanks for posting this. I will make sure I don't bring my lil lady to either one of them! Although, people around here are not the best with grooming either because they are quick to get the baby meds if they misbehave....and I am sorry but I would have to hurt someone. So, I don't know what I will do with my lil Bailey....I think I have some time before I have to find a groomer though.

[rayray08]

Originally Posted by Canella

UGH!!! i am so mad at petsmart groomers and i will NEVER take canella to them EVER AGAIN!!!...her coat is getting very long and very pretty but i just wanted to get her trimmed up on her ears so i call pets mart and they say they can fit me in if i bring her right now so i take her in and first off the people act like this is the first time they have talked to me and have no idea where i came from secondly they were arguing about who was going to work on my baby!!! i was like oh heck no so they lady was like yea it will only take a few mins so i walk out and watch from the window and im waiting and they girl that worked on her took her over to the girl at check out and i thought she just asked her to hold her for a min then she'll come back to finish the job becuase it looked unfinished but NO she was done!!! omg my poor baby looked like a lawn mower ran her over!!! so i am mad to say the least and to top it all off i tried to fix it and made it worse ...oh yea when i got home i realized i forgot to pay haha it was an honest mistake should i go back and pay?

Hi I'm sorry you had a bad experience at Petsmart. (& Yes I've read some horror stories about the Petco grooming salon from other people, luckily its not my store.) A lot of people have had bad experiences there... one thing is they don't use scissors. &If they do it's very very little. They usually just use a hair trimmer, is that what it's called I can't think right now. But it's the thing kind that men use to get buzz cuts and what not. Anyway back to the point that's why they can do it so quickly because the majority of their cut, if not all, is used with the trimmer.
So I suggest asking the groomer if they use scissors and if they plan on using them on the entire body. Good luck next time &I hope you find a better groomer.

[rayray08]

Originally Posted by ranedrops

It's not only Petsmart. Watch out for Petco too. I called and made Daisy an appointment for a trim. She has a nice long coat and I just wanted it cleaned up a little. Following the advice of YTers I brought in pics of how I wanted her trimmed. I showed them to the gal at the counter who called a groomer over. I requested that she be scissor cut. After going through the pics the groomer informed me that they do not use scissors at any Petco and that she would be shaved. I told her no way, picked my Daisy up and left with her.

I am so glad I followed the advice on the boards here. I could only imagine what would have happened if I just dropped her off for the trim and came back to find her shaved down. It would have been a long night in jail for me!

I was about to say theres no way Petco said they don't use scissors.... but I saw your location &it may be different than in California. Because here you can ask for your dog to be strictly scissored and they'll do it. Usually the groomers use a combination (mostly for sani's and paw trims) but they really only use hair trimmers if you're going really short. Hmm I'm sorry about your experience there... if I was you I would have left also! That's ridiculous.

[bschwarz86]

If I could, I would put petsmart out of business...that place is good for nothing but cheap cloths, cloths i can get at walmart anyways. their food choices stink..i always have probs with their groomers, and it just stinks in there. Petco all the way and even though im a dude i now groom my two yorkies myself and they look outstanding.

Sorry for the ranting hehe but the place does stink.