|
Welcome to the YorkieTalk.com Forums Community - the community for Yorkshire Terriers. You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. You will be able to chat with over 35,000 YorkieTalk members, read over 2,000,000 posted discussions, and view more than 15,000 Yorkie photos in the YorkieTalk Photo Gallery after you register. We would love to have you as a member! Registration is fast, simple and absolutely free so please, join our community today! If you have any problems with the registration process or your account login, please click here to contact us. |
|
| LinkBack | Thread Tools |
01-20-2009, 09:17 PM | #1 |
Thor's Human Donating Member | Customer service complaint about Marilyn Muttroe Pet Boutique online I am very upset. I ordered two winter jackets for Thor before Christmas. The website said they would take 1-2 weeks to ship. Two weeks later, I had not received anything. I sent an email to customer service, who said that my jackets would be coming in "any day now." Fast forward to today (one *month* later), when I get a notification from Paypal that I have received a refund from this vendor. I check the status of my order and NEITHER of the jackets is available! There is no notification or apology from the vendor. I was so excited about these clothes, and now I'm not even sure I'll be able to get them, even from another source because I've waited so long. Thor has no warm clothing! I could have purchased these items from a number of other places, but this boutique seemed to have such great selection. Now I know why -- they don't guarantee the items! Grrrrrrrr. |
Welcome Guest! | |
01-20-2009, 09:45 PM | #2 |
Lovin' My LilBug! Donating Member Join Date: Oct 2007 Location: Kentucky
Posts: 2,513
| I would e-mail their customer service again and let them know that their customer service is extremely poor & you won't be shopping from there again and if you have anything to do with it, no one else will either. Wonder if they'll respond to that... I'm sure a sorry would be better than nothing.
__________________ love my lillybug! rags and ribbons! |
01-20-2009, 10:10 PM | #3 |
Lovin' my Girlies!! Donating Member Join Date: Jun 2007 Location: Orange County, CALIFORNIA
Posts: 3,609
| wow! i would be very irritated, as well! i would send them an email, if i were you!!
__________________ Meg & my baby girls Avie & Gemma |
01-20-2009, 11:18 PM | #4 | |
Donating YT 500 Club Member Join Date: Jan 2008 Location: Washington
Posts: 789
| Quote:
__________________ Kali and Nikki's Mommy | |
01-21-2009, 03:49 AM | #5 | |
I Love My Yorkies Donating Member Join Date: Feb 2005 Location: Indianapolis, Indiana
Posts: 37,147
| Quote:
__________________ Chachi's & Jewels Mom Jewels http://www.dogster.com/?132431Chachi http://www.dogster.com/?132427 | |
01-21-2009, 03:04 PM | #6 |
Thor's Human Donating Member | Thank you guys. I have emailed the vendor, though I have not heard anything back. I mainly wanted to warn other people. Their prices were lower than everyone else's, and they had so much to pick from, but that's not meaningful if they can't actually provide what you ordered! I ended up buying the same things off of Amazon, and both items have shipped already, so there's a happy ending. Thor will not be a pupsicle. |
01-30-2009, 10:07 AM | #8 |
Donating YT 500 Club Member Join Date: Sep 2008 Location: hannacroix,ny
Posts: 1,363
| ripp-off At least you got your money back. I ordered from Pure Country Pet Boutique and was told by Taylor Silbaugh that the sweater was out of stock, to order something else or ask for my money back. After many e-mails trying to get my money I was cheated out of my money and the item. They would not even respond to my e-mails. Unfortunately I waited to long before contacting Pay Pal and they won. But they won't be getting any more money from me. Stay away from that site. Last edited by jacquelinebabco; 01-30-2009 at 10:09 AM. |
02-03-2009, 11:46 AM | #9 |
Yorkie Talker Join Date: Feb 2009 Location: san marcos
Posts: 16
| Mercury, You are truly are being unfair. I remember you specifically, due to this occurence not happening in our boutique before. We go above and beyond for our customers and most of our customers are - repeat customers. Your unwarranted comment regarding our boutique - is not fair, nor is it truthful at all. We tried to make you happy in every way possible and we did apologize to you - numerous times. Normally, we do not cancel orders, per our company policy - however, we did for you due to the time period of the special order items coming from Europe. We received notification at the last moment from the European vendor, right about the time they were to be delivered to the boutique - that they were not going to ship any more to the states. This was completely out of our control and for you to slander our company which has a great customer service reputation - for something we had no control of - is just not right. Last edited by admin; 02-03-2009 at 12:16 PM. Reason: Removed full name |
02-03-2009, 11:53 AM | #10 |
Thor's Human Donating Member | #1 -- it is totally inappropriate to use a real world name. I have reported your post to admin. #2 -- You did not apologize at all. I received a cancellation without any further communications. #3 -- After receiving your cancellation, I ordered the two outfits OFF OF AMAZON, and they arrived WITHIN A WEEK! Hardly rare, European outfits! #4 -- If you truly have great customer service as you say, when seeing my complaint, why not contact me directly and offer to resolve the problem, rather than "outing" me and accusing me of slander? #5 -- I told you that I was planning to post a complaint online, and I find it interesting that I didn't hear from you until now. I assume you care now because the complaint came up on googling the name of your boutique. Last edited by QuickSilver; 02-03-2009 at 11:56 AM. |
02-03-2009, 12:05 PM | #11 |
Yorkie Talker Join Date: Feb 2009 Location: san marcos
Posts: 16
| Slanderous Comment I as well have contacted the admiinistrator about your post. Again, we tried everything to make you happy - there are those who you just can not and they then in return are vendictive for no reason. Our company goes above and beyond to make our customers happy. What happend to you was out of our control and you fail to state as such. Just terrible this false impression you are giving to others - just terrible, you should be ashamed of yourself! |
02-03-2009, 12:11 PM | #12 |
Yorkie Talker Join Date: Feb 2009 Location: san marcos
Posts: 16
| Slanderous Posts Mercury, Again, you are not being truthful. Puppia is based in South Korea. |
02-03-2009, 12:12 PM | #13 |
Thor's Human Donating Member | I notice that you don't contradict any of my points. If that's your version of excellent customer service, then there's not much I can do to change your mind. I would have thought that seeing a negative customer review might prompt you to make that customer happy, rather than attacking her. But what do I know, I'm just vindictive. |
02-03-2009, 12:18 PM | #14 |
Yorkie Talker Join Date: Feb 2009 Location: san marcos
Posts: 16
| Puppia Mercury, I am not attacking you. Only defending our comapny. You may want to twist this scenario however you wish, but I have every right to refute the misconception you are attempting to place. As you can see on the attachment - Puppia is International. So, please - stop with the slander. This is not fair at all! |
02-03-2009, 12:18 PM | #15 |
Donating YT 10K Club Member | I'm not really sure what other option this seller had. Many on line retailers do not physically stock inventory...it's ordered when they receive an order. If their supplier no longer offers an item there isn't much the merchant can do. You found a vendor who simply had the items in still available. Had you not received a refund...it would be another story.
__________________ Deb, Reese, Reggie, Frazier, Libby, Sidney, & Bodie Trace & Ramsey who watch over us www.biewersbythebay.com |
Bookmarks |
|
|
| |
|
|
SHOP NOW: Amazon :: eBay :: Buy.com :: Newegg :: PetStore :: Petco :: PetSmart