Banfield Pet Hospital is the ABSOLUTE WORST - YorkieTalk.com Forums

ladygodiva7 · 10-12-2007, 01:15 PM

I am so angry and frustrated right now! I used to be a total fan of the Wellness Plan at Banfield Pet Hospital, found in most Petsmarts but now I am at my wits end with them. They just cancelled my plan!

First they called me telling me it was time for me to bring Bleu in for his comprehensive ezam but that I had to drop him off because they couldn't do it with me there, which I didn't understand at all. So after going back and forth as to why, against my better judgement, I agreed. Then they called me back the day before I was to drop him off to tell me they needed to reschedule and scheduled for a day that I could go in with him. They said initially that I couldn't stay because the exam would take so long but then, basically retracted that. I took him in and they gave him a half-ass exam and sent us on our way. As I looked over the brochure I saw the description of what the comprehensive plan was supposed to include and began to ask, well what was this test and that exam and why wasn't it done during his exam? The person at the front desk said, "oh, that's what they did when the vet took him in the back"....but she never took him in the back. Long story short, she did not give him the full exam and had a major attitude with me for even asking about what was and wasn't done.

When I got home, I called Banfield's corporate office and let them know what had happened. Today, two days later, I got a call saying that my plan has been cancelled and all the money that I have paid so far toward his Castration, which was included in the plan, is lost. THEN, when I asked to speak to a supervisor after the customer service rep couldn't help me, the supervisor refused to get on the phone. Not one time did I raise my voice, or act irate, or give them any reason to say that I was being difficult. They just did not care and told me that they can start me on another plan, extending my contract, at another location....yeah right! I am soooo disappointed at the way I have been treated! So much for customer service!

EmrldShdwQueen · 10-12-2007, 01:19 PM

Ugghhh...so sorry this happened to you...I'm not a fan of big pet corps...

T Doll · 10-12-2007, 01:25 PM

How frustrating that must've been...sorry to hear it happened to you. Is that Wellness Plan like pet insurance? I've been undecided as to whether or not to get pet insurance for my babies. I've heard a bunch of mix reviews...some say it's worth and others say it's a waste of money

alex_143 · 10-12-2007, 01:35 PM

omg that is soo horrible try calling again and speaking to a diferent supervisor he cant be the only one

HarleysMommy · 10-12-2007, 01:45 PM

NOW THAT IS JUST UNACCEPTABLE!!!

First I would contact the Better Business Bureau, then you call corporate back and ask to speak with a supervisor and let them know you have contacted the BBB. I would demand my money back. By contacting the BBB, they will either have to make things right, or a bad mark goes on their name. I would also contact my local newstation and tell them, here we have local channels that will report when consumers are treated unjust in order to help the consumer...just an idea.
Im so sorry you had to go through that!

Wylie's Mom · 10-12-2007, 02:02 PM

That is so bizarre!!! I cannot understand this! I have the Banfield for Marcel, just bc I love their deal for the 1st year.

Have you tried calling back the cust. serv. line and asked for a senior supervisor? If it were me, I would continue to push for a supervisor - my gosh, you deserve an explanation for this truly bizarre behavior!

Nikki+2 · 10-12-2007, 02:07 PM

That is absolutely unbelievable! I am so sorry you are having to deal with such horrible service. I agree with the other posts, keep calling. They should not be able to get away with that.

Ladymom · 10-12-2007, 02:10 PM

I'd also file a complaint with your state attorney general's office.

I'm not a fan of pet insurance because I've heard too many stories of plans not being renewed once there is a problem, but I've never heard of one being cancelled halfway through.

I've heard a lot of complaints about Banfield's wellness plan, mainly that it is expensive for the care you get if you really break it down.

Yorkiekids · 10-12-2007, 02:13 PM

I'd write a letter to someone in charge. That's ridiculous.

crystalsmom · 10-12-2007, 02:21 PM

Quote:

Originally Posted by Ladymom

I'd also file a complaint with your state attorney general's office.

I'm not a fan of pet insurance because I've heard too many stories of plans not being renewed once there is a problem, but I've never heard of one being cancelled halfway through.

I've heard a lot of complaints about Banfield's wellness plan, mainly that it is expensive for the care you get if you really break it down.

I agree here. I would also call the manager of PetsMart and tell that person what happened. I think Banfield just rents space and is not connected to Petsmart but it sure is giving them a bad name and they should know.

To cancel you is unacceptable. Take it to the Pope if you have to but get answers and money back. Good Luck

Yorkieluv · 10-12-2007, 03:49 PM

Wow, that's terrible, but I would not give up. Call them back and tell them that you did not ask to be cancelled, and tell them the whole story...

kalina82 · 10-12-2007, 03:54 PM

i personally do not like Banfield. I work with a girl who used to work at Banfield and she told me they do not use the best products. They only use products endorsed by banfield and they also require vaccines and tests that are not needed.

ladygodiva7 · 10-13-2007, 12:57 AM

Quote:

Originally Posted by HarleysMommy

NOW THAT IS JUST UNACCEPTABLE!!!

First I would contact the Better Business Bureau, then you call corporate back and ask to speak with a supervisor and let them know you have contacted the BBB. I would demand my money back. By contacting the BBB, they will either have to make things right, or a bad mark goes on their name. I would also contact my local newstation and tell them, here we have local channels that will report when consumers are treated unjust in order to help the consumer...just an idea.
Im so sorry you had to go through that!

Thanks so much everyone! I have called the corporate office of Petsmart and everyone at Bansfield from the supervisor over customer service to the CEO and I even had my attorney call. Within an hour another vet from another location called but she said that she would have to get back to me so I haven't really gotten a solution yet. However I did make them aware that if this wasn't resolved soon, they would have the tv stations at their doors and a lawsuit on their hands.

ladygodiva7 · 10-13-2007, 01:00 AM

Quote:

Originally Posted by Wylie's Mom

That is so bizarre!!! I cannot understand this! I have the Banfield for Marcel, just bc I love their deal for the 1st year.

Have you tried calling back the cust. serv. line and asked for a senior supervisor? If it were me, I would continue to push for a supervisor - my gosh, you deserve an explanation for this truly bizarre behavior!

I used to love them too...before this happened. In fact, if I hadn't looked at the plan description I would still like them because I would be unaware of their negligence in giving a proper comprehensive exam.

alex_143 · 10-13-2007, 01:02 AM

you go gurl and dont you dare let them get away with this!!!!

10-12-2007, 01:15 PM	#1
ladygodiva7 Yorkie Yakker Join Date: Jul 2006 Location: Atlanta Posts: 37	Banfield Pet Hospital is the ABSOLUTE WORST I am so angry and frustrated right now! I used to be a total fan of the Wellness Plan at Banfield Pet Hospital, found in most Petsmarts but now I am at my wits end with them. They just cancelled my plan! First they called me telling me it was time for me to bring Bleu in for his comprehensive ezam but that I had to drop him off because they couldn't do it with me there, which I didn't understand at all. So after going back and forth as to why, against my better judgement, I agreed. Then they called me back the day before I was to drop him off to tell me they needed to reschedule and scheduled for a day that I could go in with him. They said initially that I couldn't stay because the exam would take so long but then, basically retracted that. I took him in and they gave him a half-ass exam and sent us on our way. As I looked over the brochure I saw the description of what the comprehensive plan was supposed to include and began to ask, well what was this test and that exam and why wasn't it done during his exam? The person at the front desk said, "oh, that's what they did when the vet took him in the back"....but she never took him in the back. Long story short, she did not give him the full exam and had a major attitude with me for even asking about what was and wasn't done. When I got home, I called Banfield's corporate office and let them know what had happened. Today, two days later, I got a call saying that my plan has been cancelled and all the money that I have paid so far toward his Castration, which was included in the plan, is lost. THEN, when I asked to speak to a supervisor after the customer service rep couldn't help me, the supervisor refused to get on the phone. Not one time did I raise my voice, or act irate, or give them any reason to say that I was being difficult. They just did not care and told me that they can start me on another plan, extending my contract, at another location....yeah right! I am soooo disappointed at the way I have been treated! So much for customer service!

10-12-2007, 01:19 PM	#2
EmrldShdwQueen Slave to my Yorkies Donating Member Join Date: Aug 2007 Location: Clemmons, NC Posts: 3,817	Ugghhh...so sorry this happened to you...I'm not a fan of big pet corps... __________________ *Nicki and all her babies http://www.madalooyorkies.com*

10-12-2007, 01:45 PM	#5
HarleysMommy Senior Yorkie Talker Join Date: Sep 2007 Location: Huntsville Posts: 155	NOW THAT IS JUST UNACCEPTABLE!!! First I would contact the Better Business Bureau, then you call corporate back and ask to speak with a supervisor and let them know you have contacted the BBB. I would demand my money back. By contacting the BBB, they will either have to make things right, or a bad mark goes on their name. I would also contact my local newstation and tell them, here we have local channels that will report when consumers are treated unjust in order to help the consumer...just an idea. Im so sorry you had to go through that! __________________ *Angela & Harley*

10-12-2007, 02:02 PM	#6
Wylie's Mom Marcel + Wylie = LOVE Donating Member Moderator Join Date: Jan 2005 Location: Phoenix, AZ Posts: 6,177 Blog Entries: 2	That is so bizarre!!! I cannot understand this! I have the Banfield for Marcel, just bc I love their deal for the 1st year. Have you tried calling back the cust. serv. line and asked for a senior supervisor? If it were me, I would continue to push for a supervisor - my gosh, you deserve an explanation for this truly bizarre behavior! __________________ ~o~o~o~o~o~o~My Goofy Blog: Velvet Lava Cafe~o~o~o~o~o~o~ Ann ~ Mom to Marcel Verdel Purcell & Wylie "Floop" Fitzsmudge We can judge the heart of a man by his treatment of animals. ~ Immanuel Kant

10-12-2007, 02:07 PM	#7
Nikki+2 I heart Sugar Donating Member Join Date: Mar 2006 Location: Florida Posts: 6,244	That is absolutely unbelievable! I am so sorry you are having to deal with such horrible service. I agree with the other posts, keep calling. They should not be able to get away with that. __________________ The worst sin towards our fellow creatures is not to hate them, but to be indifferent to them, that’s the essence of inhumanity. George Bernard Shaw

10-12-2007, 01:25 PM	#3
T Doll Mocha's Mommy Donating Member Join Date: Aug 2007 Location: Canada Posts: 695	How frustrating that must've been...sorry to hear it happened to you. Is that Wellness Plan like pet insurance? I've been undecided as to whether or not to get pet insurance for my babies. I've heard a bunch of mix reviews...some say it's worth and others say it's a waste of money

10-12-2007, 01:35 PM	#4
alex_143 YT 1000 Club Member Join Date: Feb 2007 Location: Los Angeles Posts: 1,028	omg that is soo horrible try calling again and speaking to a diferent supervisor he cant be the only one

10-12-2007, 02:10 PM	#8
Ladymom Donating YT 2000 Club Member Join Date: Sep 2007 Location: North Carolina Posts: 2,868	I'd also file a complaint with your state attorney general's office. I'm not a fan of pet insurance because I've heard too many stories of plans not being renewed once there is a problem, but I've never heard of one being cancelled halfway through. I've heard a lot of complaints about Banfield's wellness plan, mainly that it is expensive for the care you get if you really break it down. __________________ http://www.myladysdogbows.com/ High Quality Handmade Bows for the Pampered Pooch

10-12-2007, 02:13 PM	#9
Yorkiekids Piper & Sebastian Donating Member Join Date: Jul 2007 Location: florida Posts: 12,432	I'd write a letter to someone in charge. That's ridiculous. __________________ Susan, Piper & Sebastion

10-12-2007, 03:49 PM	#11
Yorkieluv Donating YT 3000 Club Member Join Date: Feb 2005 Posts: 6,981	Wow, that's terrible, but I would not give up. Call them back and tell them that you did not ask to be cancelled, and tell them the whole story... __________________ Miko 's his Mommy

10-12-2007, 03:54 PM	#12
kalina82 Phantom Queen Morrigan Donating Member Join Date: May 2006 Location: North Jersey Posts: 6,691 Blog Entries: 1	i personally do not like Banfield. I work with a girl who used to work at Banfield and she told me they do not use the best products. They only use products endorsed by banfield and they also require vaccines and tests that are not needed. __________________ Kellie and Morgan Girls Soccer Team Goalie!!!!

10-13-2007, 01:02 AM	#15
alex_143 YT 1000 Club Member Join Date: Feb 2007 Location: Los Angeles Posts: 1,028	you go gurl and dont you dare let them get away with this!!!!