That is so bizarre!!! I cannot understand this! I have the Banfield for Marcel, just bc I love their deal for the 1st year.
Have you tried calling back the cust. serv. line and asked for a senior supervisor? If it were me, I would continue to push for a supervisor - my gosh, you deserve an explanation for this truly bizarre behavior!
__________________ ~ A friend told me I was delusional. I nearly fell off my unicorn. ~
°¨¨¨°ºOº°¨¨¨° Ann | Pfeiffer | Marcel Verdel Purcell | Wylie | Artie °¨¨¨°ºOº°¨¨¨° |