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Originally Posted by Wylie's Mom  That is so bizarre!!! I cannot understand this! I have the Banfield for Marcel, just bc I love their deal for the 1st year.
Have you tried calling back the cust. serv. line and asked for a senior supervisor? If it were me, I would continue to push for a supervisor - my gosh, you deserve an explanation for this truly bizarre behavior! |
I used to love them too...before this happened. In fact, if I hadn't looked at the plan description I would still like them because I would be unaware of their negligence in giving a proper comprehensive exam.