Refunds?? - Page 2 - YorkieTalk.com Forums

T Doll · 11-26-2007, 07:23 PM

I really hope your comment wasn't geared towards me...I have been very patient about all of this and I'm running out of ways to contact her. She doesn't have to be "Wal Mart" to answer a question that a customer sent over a month ago.

Quote:

Originally Posted by Myzzbrat

She's not Wal-Mart people.. Sheesh.. LOL.. Now i need to go to walmart.LOL

Myzzbrat · 11-27-2007, 07:29 AM

Quote:

Originally Posted by T Doll

I really hope your comment wasn't geared towards me...I have been very patient about all of this and I'm running out of ways to contact her. She doesn't have to be "Wal Mart" to answer a question that a customer sent over a month ago.

Normally when someone says LOL They are speaking hypothetically or sarcastically. I think she's doing her best in the time this is all been happening and she's a very truthful person. If your in due of a refund she will give it to you. And yes i did need to go to Wal-Mart.

Myzzbrat · 11-27-2007, 07:30 AM

Quote:

Originally Posted by T Doll

I really hope your comment wasn't geared towards me...I have been very patient about all of this and I'm running out of ways to contact her. She doesn't have to be "Wal Mart" to answer a question that a customer sent over a month ago.

I also mentioned Walmart because they tend to give you full price for something that was on sale if you return it.

T Doll · 11-27-2007, 07:49 AM

To me, your comment sounded like you were implying that I'm being very impatient and expecting too much from her. I don't think I'm expecting too much by asking her to contact me, after I've tried to contact her over a month ago. I understand that with her big sale, she was swamped with orders to process, and I didn't complain whatsoever about the wait time for my order. All I ask is that I get the refund that I'm owed, and I don't think it should take 6+ weeks to respond to a simple email. I wouldn't even mind if she emailed me back just to say my refund is on the way or that she got my email, but the fact that I haven't heard anything from her, but yet I've seen her online on YT, makes me wonder what's taking so long.

Quote:

Originally Posted by Myzzbrat

Normally when someone says LOL They are speaking hypothetically or sarcastically. I think she's doing her best in the time this is all been happening and she's a very truthful person. If your in due of a refund she will give it to you. And yes i did need to go to Wal-Mart.

yorkiegirl83 · 11-27-2007, 08:30 AM

I hope you get your refund soon!! I can understand being frustrated and hope it all works out!

chloeandj · 11-27-2007, 09:11 AM

Is there a phone number on her site? Maybe you could call her.

Jenn218 · 11-27-2007, 07:31 PM

Quote:

Originally Posted by Myzzbrat

Normally when someone says LOL They are speaking hypothetically or sarcastically. I think she's doing her best in the time this is all been happening and she's a very truthful person. If your in due of a refund she will give it to you. And yes i did need to go to Wal-Mart.

I've never heard of it.......but anyway.....she has every right to be curious about a refund that is several months in the making....nothing wrong with that....no matter who the person or seller is...we would all be wondering about the refund too, if it were us!

Let's be civil people!

T Doll · 11-28-2007, 02:05 PM

Thank you, Jenn and Yorkiegirl83! It's nice to know that some of you can understand why I'm getting worried and frustrated.

Quote:

Originally Posted by Jenn218

I've never heard of it.......but anyway.....she has every right to be curious about a refund that is several months in the making....nothing wrong with that....no matter who the person or seller is...we would all be wondering about the refund too, if it were us!

Let's be civil people!

Jenn218 · 11-28-2007, 02:16 PM

Have you heard anything yet? I know Kat was busy with court "stuff" and the holiday rush is on too.........but I know it will be taken care of soon!
How much are the phone charges if you call from Canada?

T Doll · 11-28-2007, 02:31 PM

Nothing yet

I know she's going through a lot right now and I don't mean to come off as impatient or anything. I just worry that amongst all the craziness, it might get lost or forgot about. I'm not sure how much it costs exactly to call to the US, but I don't want to rack up my family's already expensive long distance phone bills. I've called some people in the US before about certain things, and some of them wouldn't stop talking and I ended up being on the phone for a lot longer than I wanted to

If it was a big refund that she owed me, I would try to phone her, but since it is a small one, I don't want the phone bill to cost more than what she owes me lol.

Quote:

Originally Posted by Jenn218

Have you heard anything yet? I know Kat was busy with court "stuff" and the holiday rush is on too.........but I know it will be taken care of soon!
How much are the phone charges if you call from Canada?

RandomHeart · 12-01-2007, 02:57 PM

T Doll, you definitely have cause to be concerned ... business is business ... have you heard anything yet? Or get your refund? ... if she has time to be on line here, she surely can go to PayPal and do a refund ...good luck ..

Quote:

Originally Posted by T Doll

To me, your comment sounded like you were implying that I'm being very impatient and expecting too much from her. I don't think I'm expecting too much by asking her to contact me, after I've tried to contact her over a month ago. I understand that with her big sale, she was swamped with orders to process, and I didn't complain whatsoever about the wait time for my order. All I ask is that I get the refund that I'm owed, and I don't think it should take 6+ weeks to respond to a simple email. I wouldn't even mind if she emailed me back just to say my refund is on the way or that she got my email, but the fact that I haven't heard anything from her, but yet I've seen her online on YT, makes me wonder what's taking so long.

Kathryn_V · 12-12-2007, 04:43 PM

Thao, I am so sorry that you believed you were not refunded this whole time! I did recieve your emails but with the depression that I've been dealing with I've not responded to many nor have I responded to many phone calls. That is no excuse however. I knew the refund had been sent, and I figured you would see it and things would be fine....

Transaction Details

--------------------------------------------------------------------------------

Refund (ID #0F831495J8908681P)
In reference to:72S18174Y89278727

If you'd like to go to Pay pal you can look up the refund for your self. it was given on 10-23-07 the day before your package was shipped. your oder was short one bottle of Mango shampoo and since you used the 50% off coupon you were refunded $3.50.

I also upgraded your shipping from First class to canada to Internation Priority to Canada Because I wanted to be sure your package arrived safely.

Again I am very sorry that you have spent all of this time thinking that I shorted you. I never would do this to any of my customers.... My shipping may be selayed lately due to my time in court and the issues going on, but I try to keep mu customers as happy as I can!

T Doll · 12-12-2007, 08:30 PM

Kathryn, thank you for getting back to me. I've heard about your situation and my heart goes to you. I didn't mean to suggest that you were intentionally avoiding me...I was just worried that my emails and messages got lost in the whole shuffle of things. Anyway, I went to look at my paypal and I did not find the refund at all. When I received the package and noticed that you wrote "refund" on it, I went to check my paypal and nothing was there. I can try and send you a screen shot of my paypal record. It wasn't a big amount of money so I wasn't that freaked out, but I had wanted to order some more stuff from your site and thought maybe I could use it as a credit towards the purchase. I wanted to get some hair bands from your site, but I have recently bought some locally since I didn't hear back from you. Does it show up on your paypal that the refund was issued? I've looked through all of my transactions and it isn't there at all

Kathryn_V · 12-13-2007, 12:10 PM

Did you pay via credit card through Paypal?? if so it would take a cycle to show up on your credtt card statement.....

I am going to contact paypal about this transaction as it clearly shows up on my end.... I can send you a screen shot as well its right there.

Kathryn_V · 12-13-2007, 12:25 PM

There are many screens on Pay pal, when i pull up my normal screen it does not show your transaction however when I pull up the refunds page I get all the refunds I've given, I can evn pull up a page that show all the momies I paid out in shipping! lol Here is a snippit of my refunds page, I highlighted your refund.

Oct. 27, 2007 Refund To Dina Ferens Completed Details -$35.92 USD $1.34 USD -$34.58 USD
Oct. 23, 2007 Refund To Thao T Nguyen Completed Details -$3.50 USD $0.14 USD -$3.36 USD
Oct. 23, 2007 Refund To Dina Ferens Completed Details -$0.65 USD $0.02 USD -$0.63 USD
Oct. 23, 2007 Refund To Kimberly Bishop Completed Details -$10.00 USD $0.29 USD -$9.71 USD
Oct. 23, 2007 Refund To Catina Hadijski Completed Details -$5.00 USD $0.14 USD -$4.86 USD
Oct. 23, 2007 Refund To Kimberly Bishop Completed Details -$4.00 USD $0.12 USD -$3.88 USD
Oct. 23, 2007 Refund To Cindy Hice Completed Details -$4.00 USD $0.12 USD -$3.88 USD
Oct. 23, 2007 Refund To Michelle Weiss Completed Details -$3.50 USD $0.10 USD -$3.40 USD
Oct. 23, 2007 Refund To

11-28-2007, 02:16 PM	#24
Jenn218 Mojo, LilyGrace & Me Donating Member Moderator Join Date: Dec 2005 Location: cuddling with my babies<3 Posts: 17,329	Have you heard anything yet? I know Kat was busy with court "stuff" and the holiday rush is on too.........but I know it will be taken care of soon! How much are the phone charges if you call from Canada? __________________ Hi I'm Jenn Mom to..... Mojo,LilyGrace & DD Kate RIP Mojo FOREVER in our hearts!

12-12-2007, 04:43 PM	#27
Kathryn_V Out to Spoil the World! Donating Member Join Date: Dec 2005 Location: Palm Springs, California Posts: 2,709	I've always been honest with my customers Thao, I am so sorry that you believed you were not refunded this whole time! I did recieve your emails but with the depression that I've been dealing with I've not responded to many nor have I responded to many phone calls. That is no excuse however. I knew the refund had been sent, and I figured you would see it and things would be fine.... Transaction Details -------------------------------------------------------------------------------- Refund (ID #0F831495J8908681P) In reference to:72S18174Y89278727 If you'd like to go to Pay pal you can look up the refund for your self. it was given on 10-23-07 the day before your package was shipped. your oder was short one bottle of Mango shampoo and since you used the 50% off coupon you were refunded $3.50. I also upgraded your shipping from First class to canada to Internation Priority to Canada Because I wanted to be sure your package arrived safely. Again I am very sorry that you have spent all of this time thinking that I shorted you. I never would do this to any of my customers.... My shipping may be selayed lately due to my time in court and the issues going on, but I try to keep mu customers as happy as I can! __________________ Kathryn, Pixie and Chynna

12-12-2007, 08:30 PM	#28
T Doll Mocha's Mommy Donating Member Join Date: Aug 2007 Location: Ontario, Canada Posts: 888	Kathryn, thank you for getting back to me. I've heard about your situation and my heart goes to you. I didn't mean to suggest that you were intentionally avoiding me...I was just worried that my emails and messages got lost in the whole shuffle of things. Anyway, I went to look at my paypal and I did not find the refund at all. When I received the package and noticed that you wrote "refund" on it, I went to check my paypal and nothing was there. I can try and send you a screen shot of my paypal record. It wasn't a big amount of money so I wasn't that freaked out, but I had wanted to order some more stuff from your site and thought maybe I could use it as a credit towards the purchase. I wanted to get some hair bands from your site, but I have recently bought some locally since I didn't hear back from you. Does it show up on your paypal that the refund was issued? I've looked through all of my transactions and it isn't there at all __________________ ..::* Mommy loves her little Mocha Latté *::..

12-13-2007, 12:10 PM	#29
Kathryn_V Out to Spoil the World! Donating Member Join Date: Dec 2005 Location: Palm Springs, California Posts: 2,709	Did you pay via credit card through Paypal?? if so it would take a cycle to show up on your credtt card statement..... I am going to contact paypal about this transaction as it clearly shows up on my end.... I can send you a screen shot as well its right there. __________________ Kathryn, Pixie and Chynna Last edited by Kathryn_V; 12-13-2007 at 12:12 PM.

12-13-2007, 12:25 PM	#30
Kathryn_V Out to Spoil the World! Donating Member Join Date: Dec 2005 Location: Palm Springs, California Posts: 2,709	There are many screens on Pay pal, when i pull up my normal screen it does not show your transaction however when I pull up the refunds page I get all the refunds I've given, I can evn pull up a page that show all the momies I paid out in shipping! lol Here is a snippit of my refunds page, I highlighted your refund. Oct. 27, 2007 Refund To Dina Ferens Completed Details -$35.92 USD $1.34 USD -$34.58 USD Oct. 23, 2007 Refund To Thao T Nguyen Completed Details -$3.50 USD $0.14 USD -$3.36 USD Oct. 23, 2007 Refund To Dina Ferens Completed Details -$0.65 USD $0.02 USD -$0.63 USD Oct. 23, 2007 Refund To Kimberly Bishop Completed Details -$10.00 USD $0.29 USD -$9.71 USD Oct. 23, 2007 Refund To Catina Hadijski Completed Details -$5.00 USD $0.14 USD -$4.86 USD Oct. 23, 2007 Refund To Kimberly Bishop Completed Details -$4.00 USD $0.12 USD -$3.88 USD Oct. 23, 2007 Refund To Cindy Hice Completed Details -$4.00 USD $0.12 USD -$3.88 USD Oct. 23, 2007 Refund To Michelle Weiss Completed Details -$3.50 USD $0.10 USD -$3.40 USD Oct. 23, 2007 Refund To __________________ Kathryn, Pixie and Chynna

11-27-2007, 08:30 AM	#20
yorkiegirl83 Love My Furbabies! Donating Member Join Date: Jan 2007 Location: somewhere Posts: 4,427	I hope you get your refund soon!! I can understand being frustrated and hope it all works out!

11-27-2007, 09:11 AM	#21
chloeandj Tinkerbell, My Little Flutterpup Donating Member Join Date: Feb 2005 Location: Beautiful California! Posts: 6,112	Is there a phone number on her site? Maybe you could call her.