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Old 10-24-2007, 08:44 AM   #1
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Question Refunds??



Are you not finding an item in your order???

Did you get an email about a PayPal or Credit Card refund???

Does it sound small to you???



I have recieved two emails so far about refunds that I have issued... And I just wanted to address the issue real quick....

Here is an email I sent out to a customer... I hope this covers the subject...

" Hello,

You used the 50% off coupon on your order so you did not pay full retail price for the items that I had to refund you on. I'm sure you understand that I am not refunding people twice what they paid. As for not letting you know sooner... I had 200 orders to process and yours may have fallen towards the end, either in picking or shipping and I was unaware that yours was incomplete, once I did, I refunded it. So many orders were placed simultaneously it overwhelmed my site and people were able to order the same items thus creating an inventory issue..... It was a major issue and I'm sorry it affected your order. Any time there is a difference in postage I always refund... so if there was a refund to be given, you got it.

I hope I explained this well enough... I don't always make sense as much as I think I do...

Kathryn "



If you have any other questions, Please ask them in Email to me... Beyondspoiledceo@aol.com and NOT in this thread, as I don't want to take away from the other vendors here unless I was advertising a product... lol muahahahahaha


Thanks guys!




k
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Old 10-24-2007, 08:59 AM   #2
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I received one of those PayPal refunds and 'totally' understood that when you have a great sale like that - items will run out
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Old 10-24-2007, 02:27 PM   #3
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Are you sending refunds to those who ordered and things were out of stock OR for people who were not happy with the long wait?

Either way, I would hope that people would understand that they only paid, let's say $5.00 for a $10.00 item, so they shouldn't expect a $10.00 refund. That is silly!

I hope my post in your other thread wasn't taken as rude or anything...I hated having to go to PetsMart and buy a bag for $16 or so.....after I ordered, what, 4 from you and paid the $13 shipping ..... but still....even with all that....you had a heck of a good deal!
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Last edited by Jenn218; 10-24-2007 at 02:28 PM.
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Old 10-24-2007, 02:41 PM   #4
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Oh Kathryn. I got the refund you sent! the credit card statement took FOREVER to come but we got it! thanks so much!
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Old 10-24-2007, 03:54 PM   #5
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Hi, I havent recevied any refund , but i havent received my order from the 50% off sale, are you still in the works in getting orders out? as im sure you were blasted such it was a great sale... no presure, im just wondering thanks
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Old 10-24-2007, 04:07 PM   #6
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It makes sense to me if you only paid half price you would only get half price back on a refund. Otherwise you'd be paying back more money then you received.
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Old 10-24-2007, 05:11 PM   #7
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Quote:
Originally Posted by Jenn218 View Post
Are you sending refunds to those who ordered and things were out of stock OR for people who were not happy with the long wait?

Either way, I would hope that people would understand that they only paid, let's say $5.00 for a $10.00 item, so they shouldn't expect a $10.00 refund. That is silly!

I hope my post in your other thread wasn't taken as rude or anything...I hated having to go to PetsMart and buy a bag for $16 or so.....after I ordered, what, 4 from you and paid the $13 shipping ..... but still....even with all that....you had a heck of a good deal!


No I have yet to refund an order since I have opened... Everyone has always been happy! I have however had to refund a few people for items that were double sold during this sale! I was very unhappy with my server for allowing this to happen! But when so many people are shopping at once it was just overloaded!!! It was mayhem! lol

As far as the wait, you have all been so wonderfull and understanding about the wait!

And just to address a comment, not made by you I don't think, but whoever it was by... it does beg a reply... the cost of shipping... I compared the cost of POST againsy PRIORITY MAIL and the differance between the two for 95% of my packages was aprox 50 cents I prefer Priority mail because your products are not sitting in an environment where I can't control the temp (like wherehouses) for days at a time..... and they spend as little time in transport as possable, they are also handled with care! They also come with free delivery conformation.

Also if I shipped by other means I would have to build into the shipping fee's the cost for packaging... keep in mind that boxes cost anywhere from $1.50 to 3.00 each!!! Shipping priority, that is supplied for me by the USPS, thus cutting down on costs. My mark up is non existent! I cant afford to provide the shipping supplies and don't want to pass that cost on to you. Its much less expensive in the long run to ship priority.

The exception of course is those who order a couple of bows... Sorry guys, there is always a select few of you to which the norm does not apply.


Anyway.... Your order is out and all of that awesome missing link will be on your doorstep in no time!!
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Old 10-24-2007, 05:22 PM   #8
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Hi Kathryn I just wanted to share with you something I didnt know about until recently......the USPS allows you to order boxes for Priority and Express mail for free...You can order it through their website and they are delivered withyour regualr mail. Just sharing...
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Old 10-25-2007, 03:21 AM   #9
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I guess since I didn't get a refund that means I am getting everything that I ordered?
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Old 10-29-2007, 08:25 AM   #10
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Quote:
Originally Posted by sabsab00 View Post
Hi Kathryn I just wanted to share with you something I didnt know about until recently......the USPS allows you to order boxes for Priority and Express mail for free...You can order it through their website and they are delivered withyour regualr mail. Just sharing...

Wow! I didn't know that! That is great!! Thanks for sharing that!

I did know that you can get a flat right box for I think $7 and you can fit a lot into it....it is the flat rate for no matter how much it weighs!
It is a nice size box, pretty big, and lots of stuff fits in it!
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Old 10-29-2007, 08:45 AM   #11
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It has went up to 8.95.
Postal rates have skyrocket with the recent changes. I have money on shipping trying to guess at it. I lost almost 10 bucks jus on a few packages I mailed lat week.

Flat Rate Boxes can be used for both domestic and international shipping:

Available to anywhere in the U.S. for $8.95

One rate to Canada and Mexico for $23.00

One rate to all other countries for $37.00

*20 pound maximum for international shipments
The inside dimensions for the two boxes available are 11" x 8.5" x 5.5" and 13.625" x 11.875" x 3.375". The two boxes are different shapes to accomodate a variety of contents.
The contents of the flat rate box must be neatly contained inside the box with adhesive packaging tape.
The box must close securely and retain its shape when taped with adhesive.
The shape of the box may not be changed or enlarged to fit its contents.


Quote:
Originally Posted by Jenn218 View Post
Wow! I didn't know that! That is great!! Thanks for sharing that!

I did know that you can get a flat right box for I think $7 and you can fit a lot into it....it is the flat rate for no matter how much it weighs!
It is a nice size box, pretty big, and lots of stuff fits in it!
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Old 10-29-2007, 09:43 AM   #12
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Quote:
Originally Posted by Shadow View Post
It has went up to 8.95.
Postal rates have skyrocket with the recent changes. I have money on shipping trying to guess at it. I lost almost 10 bucks jus on a few packages I mailed lat week.

Flat Rate Boxes can be used for both domestic and international shipping:

Available to anywhere in the U.S. for $8.95

One rate to Canada and Mexico for $23.00

One rate to all other countries for $37.00

*20 pound maximum for international shipments
The inside dimensions for the two boxes available are 11" x 8.5" x 5.5" and 13.625" x 11.875" x 3.375". The two boxes are different shapes to accomodate a variety of contents.
The contents of the flat rate box must be neatly contained inside the box with adhesive packaging tape.
The box must close securely and retain its shape when taped with adhesive.
The shape of the box may not be changed or enlarged to fit its contents.
Hey Deb, do you know what is the transit time on international shipments going by priority?
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Old 10-29-2007, 09:53 AM   #13
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6-10 DAYS
http://www.usps.com/international/pr...ernational.htm
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Old 11-24-2007, 09:42 AM   #14
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Kathryn, I have sent you a PM (Oct. 17) and an email (Nov.2) about my order. I received all my items, except for one thing that was sold out. On the receipt, it had "refund" next to it, but I never did receive that refund. I would like to order some more items from you, and was wondering if I could get the refund in the form of a credit towards my next purchase? Please get back to me about this. Thanks!
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Old 11-26-2007, 04:45 PM   #15
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She's not Wal-Mart people.. Sheesh.. LOL.. Now i need to go to walmart.LOL
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