Does this warrant a paypal dispute?

[duckie215]

I think that the description was wrong. That looks as though its been left outside or in someones garage and then just shipped without any cleaning whatsoever. Disputes are a pain, but its up to you if you think its really worth the hassle. I'm not a fighter, but my MIL would be on a mission if she'd received that. The seller would be in TROUBLE

[Ladymom]

Originally Posted by altigger74

I've gone through a paypal disbute before. It was actually easy for me. I would message ebay first and let them know about the product. Go to your paypal and file a dispute. Paypal acts as a go between for you and the seller. But def message ebay so that they become aware of the type of things that the seller is selling. When you do a dispute through paypal it is a series of emails and such but paypal and ebay both will take you through it step by step.

I had won an item and paid for it and then waited for weeks to get it and never did so I emailed ebay and paypal and after I did that I received the box within a week.

A Paypal dispute is the way to go if you didn't receive an item, but in this case I think you should start with an Ebay dispute. One of the reasons stated for Ebay dispute resolution is "item not as described", although the example they used is a used item being described as new.

If the seller values her rating and reputation, she may work something out with you.

[jencar98]

Originally Posted by Ashley V

Sometimes though, people will leave negative feedback back... I had that happen to me. I ordered something for my mom like 2 months before mothers day and didn't get it until like a month after. I kept emailing them asking if it's been shipped and all that and they never replied back to any of them, so when I finally got it, I left a negative feedback and they did it back for no reason. I paid them immediately and did everything I was supposed to do as a buyer.

I believe in recent months the rules have changed on sellers leaving negative feedback. From my understanding a seller is not allowed to leave negative feedback now, probably because of transactions like yours.

[Bizzymammabee]

You should definitely file. Saying good used condition is not what you got. That is a hot mess that should be directed right to the garbage. What did they use that thing right down to the minute they shipped it. They could have wiped it down a least.

[bchgirl]

Well...it is nasty, however, I'd consider that "good" condition. Usually the description for used items are listed as poor, fair, good, excellent. While you may not consider it in good condition...it's a matter of opinion. The item itself appears to be in good "working" condition...it's not broken.

I personally never sold anything that the condition was questionable. If it isn't excellent...I won't list it.

You can file a dispute, but you will be responsible for returning the item if the seller requests it...at your expense. Your seller will have 10 days to respond before paypal sends it to resolution. So be prepared to wait.

Sellers can no longer leave negative feedback.

[IndianaGirl]

Originally Posted by bchgirl

Well...it is nasty, however, I'd consider that "good" condition. Usually the description for used items are listed as poor, fair, good, excellent. While you may not consider it in good condition...it's a matter of opinion. The item itself appears to be in good "working" condition...it's not broken.

I personally never sold anything that the condition was questionable. If it isn't excellent...I won't list it.

You can file a dispute, but you will be responsible for returning the item if the seller requests it...at your expense. Your seller will have 10 days to respond before paypal sends it to resolution. So be prepared to wait.

Sellers can no longer leave negative feedback.

I agree.
Its dirty, but its still good used condition. It does come down to a matter of opinion.

[Nancy1999]

I would try cleaning it, either outside with a hose, or soak it in the tub, and use a brush. The plastic parts can be cleaned with "magic eraser." I would also leave negative feedback.

[bchgirl]

Originally Posted by Nancy1999

I would try cleaning it, either outside with a hose, or soak it in the tub, and use a brush. The plastic parts can be cleaned with "magic eraser." I would also leave negative feedback.

This is what I'd do...it's unlikely she'll refund the shipping charges and she won't be required to. I wouldn't want to pay the expense to send it back either...at that point..you'd be out $24 bucks. You could get a new one for that price.

[Ladymom]

Originally Posted by bchgirl

Well...it is nasty, however, I'd consider that "good" condition. Usually the description for used items are listed as poor, fair, good, excellent. While you may not consider it in good condition...it's a matter of opinion. The item itself appears to be in good "working" condition...it's not broken.

I agree. That's why I never buy anything used on Ebay that doesn't say excellent condition from a seller that has a 100% rating. A seller with a high rating will describe any flaw or defect so you know what you are bidding on.

I know from house hunting over the years that a house described as in "good condition" is usually filthy inside.

[chattiesmom]

Connie, I am so very sorry for the headache you are having this this ebay "win". Sometimes when you win, you lose

If it were me, I would give the ebayer 3 days to respond to your email - with the holidays who knows if they are on line. If they don't respond then I would file a dispute. Especially if this person has a good rating, they will want to settle it quickly and quietly.

In all of my dealings with ebay I have only had one really bad purchase. The individual advertised "silk" and what I received was some cheap "silky" lining material. I contacted the person and he was rude and almost threatening. So I filed a complaint. Within hours he had refunded my total purchase and shipping -- I did send the item back to him at my cost, but it didn't cost nearly as much as the baby jumper will cost to ship.

Good luck and keep us posted!

[Sookie]

It is filthy, that's for sure. I think I would just soak the thing in hot soapy water and scrub it and hang it up to dry. That might be less "trouble" than to dispute it. I would still leave a negative feedback.

My grandson has one of those jumpers and he goes crazy in it. It's his favorite thing! Hope everything works out for you.

[Ashley V]

Originally Posted by jencar98

I believe in recent months the rules have changed on sellers leaving negative feedback. From my understanding a seller is not allowed to leave negative feedback now, probably because of transactions like yours.

oh okay. lol I didn't know. I was mad about that and sent them a message telling them so, then I guess they felt bad and took it off like a month later. Now it doesn't matter cause it was a long time ago.

[Tiggerwit]

My opinion for what it's worth... for $20 bucks I would just clean it up best you can. If it's still too icky toss it and find a consignment store to get a new one.
I would post a negative post about the condition of the item you received.

Personally I would never ever in my life have sent that or sold that to someone. I would have been mortified to send someone something so nasty. Can you imagine .....nevermind... So sorry, unfortunately it's the risk we all face when shopping online. Sad that people do that.

[lauris184]

I don't think u should give em' a war but definitely see if the seller is willing to return half the money or something. I would make sure you rate him and comment on his site. Grosss! selling dirty baby items, that is just disgusting

[Connie]

Today I went to ebay to file a dispute, and from there, was sent to Paypal. I guess since I paid with Paypal, I was to use their resolution center and then if that didn't work, I would go through Ebay. Well, guess what...an hour or two later, I got an email from Paypal saying the dispute is now closed as the seller agreed to a refund and he paid it already...including shippiing. I wasn't told to mail the thing back to him, so I'll just leave it in the garage a few days and then put it out with the garbage. I didn't really expect a refund...I mainly wanted to give that seller something to think about...but I'm tickled I got my money back! Thanks to all for your helpful response!