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12-20-2007, 06:21 AM | #1 |
Izzy's Momma Too! Donating Member Join Date: Nov 2006 Location: Stuart, Florida
Posts: 8,799
| So I finally got my Razr phone and it's DEFECTIVE It won't turn on, only flashes the "Hello Moto" screen So now I've been on hold for 22 minutes and counting with the returns department My landline cordless is dead so I'm stuck at my desk with the corded phone and I'm starving! If I hang up, I'll have to go through the "push 1 for sales, 2 for blah blah blah" menu from hell again WHY ME?!?!! Any guesses on how long my actual hold time will be? It's Sprint, if that helps
__________________ Tracy, Mom to Izzy and Luna |
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12-20-2007, 06:24 AM | #2 |
Izzy's Momma Too! Donating Member Join Date: Nov 2006 Location: Stuart, Florida
Posts: 8,799
| 28 minutes now
__________________ Tracy, Mom to Izzy and Luna |
12-20-2007, 06:26 AM | #3 |
Izzy's Momma Too! Donating Member Join Date: Nov 2006 Location: Stuart, Florida
Posts: 8,799
| oh, and somehow I'm in the Spanish version of hell too, so I don't understand the "we'll be right with you" messages in between all the muzak
__________________ Tracy, Mom to Izzy and Luna |
12-20-2007, 06:32 AM | #4 |
I heart Sugar Donating Member Join Date: Mar 2006 Location: Florida
Posts: 7,373
| Oh that stinks! I hope they get it worked out for you. Maybe you'll learn a little Spanish. My daughter and I both have Razrs and my husband used to have one and we never had any problems with ours so hopefully this is a fluke thing. I hate being on hold!
__________________ "If you have men who will exclude any of God’s creatures from the shelter of compassion and pity, you will have men who will deal likewise with their fellow men." — St. Francis of Assisi, 1181-1226 |
12-20-2007, 06:37 AM | #5 |
No Longer a Member Join Date: Jul 2007 Location: Palatka, Florida
Posts: 6,523
| Sprint is the WORST for making people hold.. But i can tell you to try this. I have a razr phone with cingular and sometimes mine freezes up. take your battery out. leave it out for a few minutes. and then put it back in.. hope you get it working! |
12-20-2007, 06:41 AM | #6 |
Izzy's Momma Too! Donating Member Join Date: Nov 2006 Location: Stuart, Florida
Posts: 8,799
| Mine won't even turn on And I did try that. I want a brand new one, if I'm going to start off with problems, that's not good Maybe a different phone would be better for me? *sigh* I hate being on hold, it's now 45 minutes
__________________ Tracy, Mom to Izzy and Luna |
12-20-2007, 06:42 AM | #7 |
Izzy's Momma Too! Donating Member Join Date: Nov 2006 Location: Stuart, Florida
Posts: 8,799
| Thanks Nikki I'm thinking of maybe going with a different phone now. I just hate the idea that it's already not working, brand new
__________________ Tracy, Mom to Izzy and Luna |
12-20-2007, 06:42 AM | #8 |
No Longer a Member Join Date: Jul 2007 Location: Palatka, Florida
Posts: 6,523
| Oh I thought you said it would turn on but wouldn't go past hello moto. thats why i said take battery out and try again yeah sounds like your gonna need a new phone or a completely different one. good luck with sprint though |
12-20-2007, 06:51 AM | #9 |
Izzy's Momma Too! Donating Member Join Date: Nov 2006 Location: Stuart, Florida
Posts: 8,799
| Thanks Amy FUN! 50+ minutes I just called them on my cell phone and pushed the number for NEW customers, and don'tcha know I got RIGHT THROUGH:irk: It's not the right department to return my phone, but they did tell me that I could just go to a Sprint store, so off I go!
__________________ Tracy, Mom to Izzy and Luna |
12-20-2007, 06:51 AM | #10 |
Izzy's Momma Too! Donating Member Join Date: Nov 2006 Location: Stuart, Florida
Posts: 8,799
| Oh, and I'm leaving my home phone on to see how high the timer goes
__________________ Tracy, Mom to Izzy and Luna |
12-20-2007, 06:53 AM | #11 |
No Longer a Member Join Date: Jul 2007 Location: Palatka, Florida
Posts: 6,523
| Good Luck! |
12-20-2007, 07:00 AM | #12 |
Izzy's Momma Too! Donating Member Join Date: Nov 2006 Location: Stuart, Florida
Posts: 8,799
| OMG I feel like a freaking HOSTAGE! I called the store just to be certain that they could help me, and they CAN'T without a "return authorization form" from Sprint. WTF?!?!?! I HATE them so much right now
__________________ Tracy, Mom to Izzy and Luna |
12-20-2007, 07:33 AM | #13 |
I heart Sugar Donating Member Join Date: Mar 2006 Location: Florida
Posts: 7,373
| Well you sure aren't an advertisement for Sprint. That is pretty freaking ridiculous!
__________________ "If you have men who will exclude any of God’s creatures from the shelter of compassion and pity, you will have men who will deal likewise with their fellow men." — St. Francis of Assisi, 1181-1226 |
12-20-2007, 07:34 AM | #14 |
Izzy's Momma Too! Donating Member Join Date: Nov 2006 Location: Stuart, Florida
Posts: 8,799
| Girl, I'd switch if we didn't have FOUR phones with them, I'd have to pay so much to break the contracts I am now on hold again, this time it's 34 min and counting UGH!
__________________ Tracy, Mom to Izzy and Luna |
12-20-2007, 08:23 AM | #15 |
Izzy's Momma Too! Donating Member Join Date: Nov 2006 Location: Stuart, Florida
Posts: 8,799
| I think I'm about to lose my f-ing mind here It's now been 1 hour and 23 minutes, on my second attempt
__________________ Tracy, Mom to Izzy and Luna |
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