Oh that stinks! I hope they get it worked out for you. Maybe you'll learn a little Spanish.
My daughter and I both have Razrs and my husband used to have one and we never had any problems with ours so hopefully this is a fluke thing. I hate being on hold!
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"If you have men who will exclude any of God’s creatures from the shelter of compassion and pity, you will have men who will deal likewise with their fellow men." — St. Francis of Assisi, 1181-1226