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-   -   So I finally got my Razr phone (https://www.yorkietalk.com/forums/off-topic-discussions/108357-so-i-finally-got-my-razr-phone.html)

LunasMomma 12-20-2007 06:21 AM
So I finally got my Razr phone
 
and it's DEFECTIVE :mad: It won't turn on, only flashes the "Hello Moto" screen So now I've been on hold for 22 minutes and counting with the returns department:rolleyes: My landline cordless is dead so I'm stuck at my desk with the corded phone and I'm starving! :( If I hang up, I'll have to go through the "push 1 for sales, 2 for blah blah blah" menu from hell again WHY ME?!?!!:mad:

Any guesses on how long my actual hold time will be? :laugh: It's Sprint, if that helps:rolleyes:

LunasMomma 12-20-2007 06:24 AM
28 minutes now:mad:

LunasMomma 12-20-2007 06:26 AM
oh, and somehow I'm in the Spanish version of hell too, so I don't understand the "we'll be right with you" messages in between all the muzak:rolleyes: :laugh:

Nikki+2 12-20-2007 06:32 AM
Oh that stinks! I hope they get it worked out for you. Maybe you'll learn a little Spanish.:p My daughter and I both have Razrs and my husband used to have one and we never had any problems with ours so hopefully this is a fluke thing. I hate being on hold!

Amy81 12-20-2007 06:37 AM
Sprint is the WORST for making people hold..

But i can tell you to try this. I have a razr phone with cingular and sometimes mine freezes up. take your battery out. leave it out for a few minutes. and then put it back in..


hope you get it working!

LunasMomma 12-20-2007 06:41 AM
Quote:
Originally Posted by Amy81 (Post 1619372)
Sprint is the WORST for making people hold..

But i can tell you to try this. I have a razr phone with cingular and sometimes mine freezes up. take your battery out. leave it out for a few minutes. and then put it back in..


hope you get it working!
Mine won't even turn on:( And I did try that. I want a brand new one, if I'm going to start off with problems, that's not good:( Maybe a different phone would be better for me? *sigh* I hate being on hold, it's now 45 minutes:eek:

LunasMomma 12-20-2007 06:42 AM
Quote:
Originally Posted by Nikki+2 (Post 1619369)
Oh that stinks! I hope they get it worked out for you. Maybe you'll learn a little Spanish.:p My daughter and I both have Razrs and my husband used to have one and we never had any problems with ours so hopefully this is a fluke thing. I hate being on hold!
Thanks Nikki:) I'm thinking of maybe going with a different phone now. I just hate the idea that it's already not working, brand new:(

Amy81 12-20-2007 06:42 AM
Oh I thought you said it would turn on but wouldn\'t go past hello moto. thats why i said take battery out and try again

yeah sounds like your gonna need a new phone or a completely different one.

good luck with sprint though :rolleyes:

LunasMomma 12-20-2007 06:51 AM
Thanks Amy:laugh:

FUN! 50+ minutes

I just called them on my cell phone and pushed the number for NEW customers, and don\'tcha know I got RIGHT THROUGH:irk: It\'s not the right department to return my phone, but they did tell me that I could just go to a Sprint store, so off I go!

LunasMomma 12-20-2007 06:51 AM
Oh, and I\'m leaving my home phone on to see how high the timer goes:p

Amy81 12-20-2007 06:53 AM
Good Luck!

LunasMomma 12-20-2007 07:00 AM
OMG I feel like a freaking HOSTAGE:mad:! I called the store just to be certain that they could help me, and they CAN\'T without a "return authorization form" from Sprint. WTF?!?!?! I HATE them so much right now:cry:

Nikki+2 12-20-2007 07:33 AM
Well you sure aren\'t an advertisement for Sprint.:p That is pretty freaking ridiculous!

LunasMomma 12-20-2007 07:34 AM
Girl, I\'d switch if we didn\'t have FOUR phones with them, I\'d have to pay so much to break the contracts:(

I am now on hold again, this time it\'s 34 min and counting:mad: UGH!:p

LunasMomma 12-20-2007 08:23 AM
I think I\'m about to lose my f-ing mind here:mad: It\'s now been 1 hour and 23 minutes, on my second attempt:mad: :cry:


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