Dolly got big wound from her groomer for the Second time!!! - Page 3 - YorkieTalk.com Forums

SRD · 01-05-2009, 02:26 PM

Quote:

Originally Posted by chloesMama

Is the office owned by your friend ( Dolly's vet) and other vets and the manager just assist them ? If so I would make sure to tell your friend about this and about the ridiculous treatment you received from her personnel. I know my vet owns her office with another vet and they would never put up with that. Even if she doesn't own it , if she is the vet I would have her talk with the manager about the way they handle business and animals !

no, unfortunately she just works there, there are two vets who jointly own the place and they hired three more vets, and Dolly's vet, is one of them being hired. I already talked to her and she would talk to the owner (which is not the manager I talked to) tomorrow morning.

amandawash · 01-05-2009, 03:15 PM

Are you freakin' KIDDING ME?!?!?!?! Oh. My. God. I would be LIVID. I am livid right now and it's not even my dog!! I haven't read through all the responses but PLEASE tell me you are going to raise hell about this! At least get your money back. Wow. I think my blood pressure just rose 500 points!!

IluvLucy · 01-05-2009, 03:22 PM

OMG! Poor Dolly! I can't imagine how she feels - she's used to being groomed, not butchered!

I don't know what I'd do in your situation, but I'm afraid it would involve jail!

keylargolady100 · 01-05-2009, 03:24 PM

Quote:

Originally Posted by SRD

well, I tipped her before I found out what happened. I was in a hurry to get home, so I used my credit card to pay before they even took Dolly out and I put the tips along with the charge for the grooming job on the receipt, I thought that way I can leave right after they brought her out!

Is there any way that a stop payment can be done?

Lolapup · 01-05-2009, 03:37 PM

OMG poor Dolly! I would be absolutely furious! You handled it all a whole lot better than I would have. I hope your vet friend can get something done so it doesn't happen to other fur babies. Can your friend look at the wound to make sure it was/is going to heal okay? Totally unprofessional on all fronts. Poor Dolly

Princes mom · 01-05-2009, 04:03 PM

[QUOTE=SRD;2403236]I am seriously mad. when I went to pick Dolly up a couple hours ago at her groomers, I saw stitches on her right inner thigh. so I asked the groomer what happened, she told me that Dolly moved a bit when she was working on DOlly's tummy. and she said it in a way like its not a big deal!

this is not even the first time it happened, about eight monthes ago, she got a wound on one of her ears from this groomer. and I was being very nice about it since I understand that its not easy to be a groomer and all the patience it requires, blah, blah...but a second time in less than a year, are you serious?

may I just add, I got Dolly when she was 8 monthes old, and she is from a show breeder, she was very well trained about being groomed, her previous groomer who moved out of town has complemented so many times about Dolly being so relaxed while being groomed. and I actually groom her myself when I have the time, I always praise her, telling her how beautiful she looks and giving her treats, etc. she does not bite at all, not even play bite. I am just so mad, she is this tiny little thing, the wound is about 1/2 the length of her leg. and who gave this groomer(not sure if she deserved the title)the right to think its not a big deal, and she did not even have the courtsey to let me know before I found out on my own. I am sorry to say, but I want to cut her leg open and see if she thinks its a big deal![/QUOTE

I am shocked about the "second time!!!!!!" There is no way on earth I would have taken my dog to that groomer a second time. Even if I lived in a small city, I would have driven anywhere else or I would have done it myself.
I definetly would report the situation to the highest level, and demand all of my money back. (I would not have paid her in the first place.)
I bet Dolly with freak out the next time she goes to get groomed, or to the vet.
Remember, you are her voice. Do not be afraid to speak out!!
Good luck!

heatherm0890 · 01-05-2009, 04:07 PM

Quote:

Originally Posted by amandawash

Are you freakin' KIDDING ME?!?!?!?! Oh. My. God. I would be LIVID. I am livid right now and it's not even my dog!! I haven't read through all the responses but PLEASE tell me you are going to raise hell about this! At least get your money back. Wow. I think my blood pressure just rose 500 points!!

my feelings exactly...id go thru the roof!!!

mscat · 01-05-2009, 04:15 PM

I am so sorry about what to your little Dolly. this is so wrong on some many levels!

If I were you i would be , first taking pictures of the injury, the I'd be folling up in a small claims court ! I think what they did is highly unethical and handeled in the most unprofessionl, terrible way ! They can't just do that to your baby, without calling you ! What they said to you was to try to cover their own assess... YES, it is a big deal, and They were wrong for hurting Dolly in the first place, then over stepping their boundaries by giving her the medical treatment without your knowlege. that was done on purpose so you would not know how bad the wound was. Of course it was serious enough for stitches, right? Sayinf that she did not need them, was only to cover their own butts for what the groomer had done. That is so wrong ! That groomer hurting your Yorkie so badly she needed stitches? That is unthinkable .I'd be out for blood if it were my Suzi.

RGrisssom · 01-05-2009, 04:39 PM

I had to read your informaiton twice because I could not believe it!! Poor Dolly-I believe I would make an appointment with the vet who has the most stock in the practice and discuss my concerns on how the situtation was handled and your thoughts on how the groomer just dismissed the situtation like it was no big deal!! But you know what it is a BIG DEAL and I would not rest till I let my feelings be known, I would go in with my list of concerns written down from the first "nick" to the last "nick"!! We are the voice for our furbabies!!! Let it Roar!!!!!!!!!

Ramona and Lexie

Give Dolly a special treat for her horrible experience that she had today.

christineraymer · 01-05-2009, 04:58 PM

Oh no...I would not take her back either. My male is not great at the groomers she tells me he is in a bad mood some days, but she is so good to him and I can stay and watch any time I want. She has a way of talking to him that calms him ... a good groomer is worth every penny.

NewYorkieLover · 01-05-2009, 05:03 PM

Oh my...I am so sorry for what happened to your poor Dolly!

I could pretty much "ditto" what everyone else has already said. Please, do take pictures, and consider pursuing this further. I hope your friend, Dolly's vet, can help you, without getting caught in the middle. I'm glad you have the one vet you like so much, but it's too bad she can't move to another practice. I imagine there might be times you would have to make an appointment for Dolly and she won't be there that day, or won't have an opening. Then you might be "stuck" with the vet who, I feel, acted very unprofessionally and unethically today.

We won't even get into how the groomer acted!!!

I know you said you are going to find another groomer. Good! I have to say that when I brought Lexi for her first grooming, I stayed with her, and I was NOT happy with the experience. I found another groomer, who was recommended, and oh my - what a difference! Not only was Lexi nicely groomed, but her behavior overall was improved at home. And now I brush her every single day, without all the biting I had gotten from her in the past. I'm telling you, she would bite the heck out of the brush, or my hand - whatever she could reach - before that.

My point is that not only can a negative experience have negative results, but a positive experience can actually bring positive changes as well. I think you and Dolly both with be much happier with a new groomer.

Good luck, and please keep us posted!

Maxi · 01-05-2009, 05:22 PM

OMG!

Poor Dolly and poor you! I am so sorry this happened to you!

I just cannot believe this! This is just so wrong on so many levels!

Please make sure you report them! If they say its not a big deal, can you image that it probably happened to other poor doggies too! I am shocked at this whole situation. The vet had to notify you before any procedure is done. And by not doing so, it raises the questions about his/her practice.

Stella's mom · 01-05-2009, 05:29 PM

I would be livid!!! I cannot fathom how an experienced groomer could make a cut like that, was she freakin not paying any attention to what she was doing. Sounds like her concern in underwhelming, makes me wonder how many other "accidents" have happened

I"m also wondering if this is a common occurence since the vets office appears to be so condescending about stitching her up.

Peters · 01-05-2009, 05:49 PM

i fshe has stitches its a bad cutt a light nick could be treated cleaned or even glued it had to be pretty bad to get stitches its easy to cut the inside thigh if they move the clipper blade isn't very good or they dont hold the skin out straight right there either way the owners should be informed!!

Vick · 01-05-2009, 06:51 PM

OMG...........I had to read and reread to make sure I understood what you were saying..all I can say is you are a much better person than I am, I would have totally lost it!!!

01-05-2009, 03:15 PM	#32
amandawash Lovin' my R & R Donating Member Join Date: Sep 2007 Location: Middleton, Idaho Posts: 2,152	Are you freakin' KIDDING ME?!?!?!?! Oh. My. God. I would be LIVID. I am livid right now and it's not even my dog!! I haven't read through all the responses but PLEASE tell me you are going to raise hell about this! At least get your money back. Wow. I think my blood pressure just rose 500 points!! __________________ Amanda 's Ranger & Ryder

01-05-2009, 03:22 PM	#33
IluvLucy Lovin' Lucy & Rebel Donating Member Join Date: Aug 2006 Location: Georgia Posts: 4,438	OMG! Poor Dolly! I can't imagine how she feels - she's used to being groomed, not butchered! I don't know what I'd do in your situation, but I'm afraid it would involve jail! __________________ Kim , Rebel ,and baby Dixie RIP my sweet Lucy

01-05-2009, 04:15 PM	#38
mscat YT 3000 Club Member Join Date: May 2008 Location: Hanford, CA Posts: 4,895	I am so sorry about what to your little Dolly. this is so wrong on some many levels! If I were you i would be , first taking pictures of the injury, the I'd be folling up in a small claims court ! I think what they did is highly unethical and handeled in the most unprofessionl, terrible way ! They can't just do that to your baby, without calling you ! What they said to you was to try to cover their own assess... YES, it is a big deal, and They were wrong for hurting Dolly in the first place, then over stepping their boundaries by giving her the medical treatment without your knowlege. that was done on purpose so you would not know how bad the wound was. Of course it was serious enough for stitches, right? Sayinf that she did not need them, was only to cover their own butts for what the groomer had done. That is so wrong ! That groomer hurting your Yorkie so badly she needed stitches? That is unthinkable .I'd be out for blood if it were my Suzi. __________________ "No matter how little money & how few possessions, you own, having a dog makes you rich."

01-05-2009, 04:39 PM	#39
RGrisssom Yorkie Talker Join Date: Dec 2008 Location: Russellville Alabama Posts: 16	Dolly I had to read your informaiton twice because I could not believe it!! Poor Dolly-I believe I would make an appointment with the vet who has the most stock in the practice and discuss my concerns on how the situtation was handled and your thoughts on how the groomer just dismissed the situtation like it was no big deal!! But you know what it is a BIG DEAL and I would not rest till I let my feelings be known, I would go in with my list of concerns written down from the first "nick" to the last "nick"!! We are the voice for our furbabies!!! Let it Roar!!!!!!!!! Ramona and Lexie Give Dolly a special treat for her horrible experience that she had today.

01-05-2009, 05:22 PM	#42
Maxi My Little Man! Donating Member Join Date: Dec 2007 Location: New York Posts: 2,189 Blog Entries: 1	OMG! Poor Dolly and poor you! I am so sorry this happened to you! I just cannot believe this! This is just so wrong on so many levels! Please make sure you report them! If they say its not a big deal, can you image that it probably happened to other poor doggies too! I am shocked at this whole situation. The vet had to notify you before any procedure is done. And by not doing so, it raises the questions about his/her practice. __________________ Watch Maxi on Youtube! By purchasing pet store or other puppy mill puppies, you support the abuse of innocent animals!

01-05-2009, 03:37 PM	#35
Lolapup No Longer a Member Join Date: Sep 2008 Location: Littleton, NH Posts: 463	OMG poor Dolly! I would be absolutely furious! You handled it all a whole lot better than I would have. I hope your vet friend can get something done so it doesn't happen to other fur babies. Can your friend look at the wound to make sure it was/is going to heal okay? Totally unprofessional on all fronts. Poor Dolly

01-05-2009, 04:03 PM	#36
Princes mom YT 3000 Club Member Join Date: Jun 2008 Location: Georgia Posts: 4,566	[QUOTE=SRD;2403236]I am seriously mad. when I went to pick Dolly up a couple hours ago at her groomers, I saw stitches on her right inner thigh. so I asked the groomer what happened, she told me that Dolly moved a bit when she was working on DOlly's tummy. and she said it in a way like its not a big deal! this is not even the first time it happened, about eight monthes ago, she got a wound on one of her ears from this groomer. and I was being very nice about it since I understand that its not easy to be a groomer and all the patience it requires, blah, blah...but a second time in less than a year, are you serious? may I just add, I got Dolly when she was 8 monthes old, and she is from a show breeder, she was very well trained about being groomed, her previous groomer who moved out of town has complemented so many times about Dolly being so relaxed while being groomed. and I actually groom her myself when I have the time, I always praise her, telling her how beautiful she looks and giving her treats, etc. she does not bite at all, not even play bite. I am just so mad, she is this tiny little thing, the wound is about 1/2 the length of her leg. and who gave this groomer(not sure if she deserved the title)the right to think its not a big deal, and she did not even have the courtsey to let me know before I found out on my own. I am sorry to say, but I want to cut her leg open and see if she thinks its a big deal![/QUOTE I am shocked about the "second time!!!!!!" There is no way on earth I would have taken my dog to that groomer a second time. Even if I lived in a small city, I would have driven anywhere else or I would have done it myself. I definetly would report the situation to the highest level, and demand all of my money back. (I would not have paid her in the first place.) I bet Dolly with freak out the next time she goes to get groomed, or to the vet. Remember, you are her voice. Do not be afraid to speak out!! Good luck!

01-05-2009, 04:58 PM	#40
christineraymer Yorkie Talker Join Date: Dec 2008 Location: canada Posts: 15	Oh no...I would not take her back either. My male is not great at the groomers she tells me he is in a bad mood some days, but she is so good to him and I can stay and watch any time I want. She has a way of talking to him that calms him ... a good groomer is worth every penny.

01-05-2009, 05:03 PM	#41
NewYorkieLover Donating Senior Yorkie Talker Join Date: Jul 2008 Location: Long Island, NY Posts: 418	Oh my...I am so sorry for what happened to your poor Dolly! I could pretty much "ditto" what everyone else has already said. Please, do take pictures, and consider pursuing this further. I hope your friend, Dolly's vet, can help you, without getting caught in the middle. I'm glad you have the one vet you like so much, but it's too bad she can't move to another practice. I imagine there might be times you would have to make an appointment for Dolly and she won't be there that day, or won't have an opening. Then you might be "stuck" with the vet who, I feel, acted very unprofessionally and unethically today. We won't even get into how the groomer acted!!! I know you said you are going to find another groomer. Good! I have to say that when I brought Lexi for her first grooming, I stayed with her, and I was NOT happy with the experience. I found another groomer, who was recommended, and oh my - what a difference! Not only was Lexi nicely groomed, but her behavior overall was improved at home. And now I brush her every single day, without all the biting I had gotten from her in the past. I'm telling you, she would bite the heck out of the brush, or my hand - whatever she could reach - before that. My point is that not only can a negative experience have negative results, but a positive experience can actually bring positive changes as well. I think you and Dolly both with be much happier with a new groomer. Good luck, and please keep us posted!

01-05-2009, 05:29 PM	#43
Stella's mom YT 1000 Club Member Join Date: Mar 2007 Location: North Carolina Posts: 1,090	I would be livid!!! I cannot fathom how an experienced groomer could make a cut like that, was she freakin not paying any attention to what she was doing. Sounds like her concern in underwhelming, makes me wonder how many other "accidents" have happened I"m also wondering if this is a common occurence since the vets office appears to be so condescending about stitching her up. Last edited by Stella's mom; 01-05-2009 at 05:30 PM.

01-05-2009, 05:49 PM	#44
Peters YT 2000 Club Member Join Date: May 2006 Location: Alabama Posts: 2,225	i fshe has stitches its a bad cutt a light nick could be treated cleaned or even glued it had to be pretty bad to get stitches its easy to cut the inside thigh if they move the clipper blade isn't very good or they dont hold the skin out straight right there either way the owners should be informed!! __________________ A pet's love is true right from the start, through good times and bad, like sharing one heart.

01-05-2009, 06:51 PM	#45
Vick Yorkie Yakker Join Date: Jun 2008 Location: Wisconsin Posts: 56	OMG...........I had to read and reread to make sure I understood what you were saying..all I can say is you are a much better person than I am, I would have totally lost it!!! __________________ Vicki... ......Sam ....Jax.... and...Chloe...