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03-23-2009, 08:58 AM | #1 |
Yorkie Yakker Join Date: Nov 2008 Location: meriden kansas
Posts: 70
| buying from "Go Fetch " Experience. I hate to do this, but I was shown a list of vendors, that sell clothes for puppies, excuse the spelling i am typing with one hand i have a puppy on my arm. i went in to go fetch she said she was having a big sale. On that page she had jammies, mark 8.98. i like good deals. and i accidently clicked twice and with these, viruse protective programs it puts in everything automatically, i thought it was funny she didn't ask me for my name etc. I charged twice through my paypal. so i canceled one. she claims i bought jammies, then ordered a dress. somethings not right. i never got to buy the jammies. i was looking at all kinds of things, she has some cute things. I have never gotten anything from "go fetch before or even now. No dress, she says she waiting for me to send it back, i can't because i don't have it or jammies or anything from go fetch. I thought about betting a lawyer because of the principle. I don't want to hurt her, I bought from her because her name was on yorkietalk as a vendor. I have sent her several private messages, she just keeps saying she is waiting for me to send a dress back. I don't have a dress, red or otherwise. i would not put a red dress on my furbaby. I buy clothes because it keeps her warm. I have been looking on other vendors. I am afraid to buy online from just anyone. I will however buy from bloomingtails, tinkerbellscloset.They are very professional in there business. I'll never buy from her again. or any of my family members. It is hard to get people to buy things online anyway. i know, i have an online shop. Sorry I have heard nice things about her. |
Welcome Guest! | |
03-23-2009, 09:03 AM | #2 | |
BANNED! Join Date: Oct 2008 Location: South Carolina
Posts: 2,376
| Quote:
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03-23-2009, 09:22 AM | #3 |
Senior Yorkie Talker Join Date: Apr 2008 Location: Indiana
Posts: 236
| I have been buying various clothes items from Des for about a year. I have never known Go Fetch to have had anything but PERFECT customer service. Her clothes are often handmade and her attention to detail goes far beyond the average dog clothes retailer. It is like shopping at a fine children's clothing boutique. Her prices are very reasonable for the quality you get. I obviously don't know the specifics of the OP's issue but I can let all know that I hold Go Fetch in the highest regards. |
03-23-2009, 09:24 AM | #4 |
Loved by Layla Donating Member Join Date: Aug 2006 Location: Canada
Posts: 11,257
| I buy from Go Fetch all the time- you pay for quality clothes- and I've never had a problem- I think you should try to contact Des by phone- she is a great person (i've met her) and is always very easy to deal with. There is clearly a mis understanding. |
03-23-2009, 09:27 AM | #5 |
No Longer A Member Join Date: Aug 2005 Location: NEW YORK
Posts: 16,218
| Everything that comes from Go Fetch is custom made. Des is easy to work with and want's her customer's to be happy. It sounds like this should be discussed between the two of you. I am sure if you send her a pm you can straighten this out, privately. There's no question in my mind that she won't try and resolve it when you explain the whole situation to her. Sorry that happened to you but that's computer's for you. |
03-23-2009, 09:32 AM | #6 |
Donating YT 500 Club Member Join Date: Feb 2009 Location: Weymouth, Ma
Posts: 2,584
| I havent bought from go fetch yet because I have a new puppy , however in reading about her customer service and seeing her items, I cant wait for laci to grow a bit so I can!! I have read nothing but wonderful things about her and her products.... just waiting for Laci to grow a bit so it last a while.... |
03-23-2009, 10:03 AM | #7 |
Donating YT 500 Club Member Join Date: Nov 2007 Location: Cape Cod, MA
Posts: 1,643
| Your post comes as quite a shock to me as I have had nothing but super experiences buying from Des at go Fetch. This clearly is some kind of a computer mix up. I love doing business with her. In fact, if ever there has been a question (and in my most recent order there was) over something I've ordered, she contacts me right away to be sure of sizing, style etc. I am thrilled to death that Willow & Jake have (I hope ) finally stopped growing and I can spoil them and buy quality clothing from trustworthy vendors like Des!
__________________ Linda, Willow & Jake's Mom: Jake Rory |
03-23-2009, 10:07 AM | #8 | |
Donating YT 1000 Club Member Join Date: Sep 2008 Location: With my yorkies
Posts: 10,350
| Quote:
__________________ He is your friend, your partner, your defender, your dog. You are his life, his love, his leader. He will be yours, faithful and true, to the last beat of his heart. You owe it to him to be worthy of such devotion. -- Author Unknown | |
03-23-2009, 10:08 AM | #9 |
I Love My Yorkies Donating Member Join Date: Feb 2005 Location: Indianapolis, Indiana
Posts: 37,147
| I have had nothing but good experiences buying from gofetch
__________________ Chachi's & Jewels Mom Jewels http://www.dogster.com/?132431Chachi http://www.dogster.com/?132427 |
03-23-2009, 10:08 AM | #10 |
Senior Yorkie Talker Join Date: May 2008 Location: idaho
Posts: 171
| Sorry to hear of these problems, I have ordered from Go Fetch several times, I have never had a problem. I love the quality of work. I know sometimes mistakes happen, I hope you can get things worked out.
__________________ TuckerCooperTassie |
03-23-2009, 10:19 AM | #11 |
Mommy Loves Koda & Kacy! Donating Member Join Date: Dec 2006 Location: Home of the NY Yankees
Posts: 6,500
| I am truly sorry to hear but I am totally in shock! Des's been my babies fashionista for a few years and her service its just simple as A+++ I am sure a lot of members here share the same feelings. You might have a confusion and I am sure Des verify proof of delivery. Hope all gets resolved!
__________________ http://www.onetruemedia.com/shared?p=3a2e8eedc3dc6290fbd72e&skin_id=1603&utm_s ource=otm&utm_medium=text_url Mommy Loves:Koda & Kacy. Smile Life is a GIFT First Lady of the SRC~ Koda Benji |
03-23-2009, 10:28 AM | #12 | |
I Love My Yorkies Donating Member Join Date: Feb 2005 Location: Indianapolis, Indiana
Posts: 37,147
| Quote:
__________________ Chachi's & Jewels Mom Jewels http://www.dogster.com/?132431Chachi http://www.dogster.com/?132427 | |
03-23-2009, 10:31 AM | #13 |
Donating Senior Yorkie Talker Join Date: May 2005 Location: So. Cal
Posts: 293
| I am shocked!!! Des is very professional!!! I have always had the best experience with her!! I am sure this is just a misunderstanding and should have been handled through PM's.
__________________ Mia,Candi, & Harley's Mommy R.I.P My Sweet Candi |
03-23-2009, 10:34 AM | #14 |
Donating YT 10K Club Member Join Date: Jul 2004 Location: Alabama
Posts: 17,674
| I am very sorry that you are having problems - I can sense your frustration. I am also very surprised - Des is long time member and is a very respected Vendor here at YT. I hope that all is resolved quickly and to everyone's satisfaction. If you haven't all ready, you might consider asking Des to provide shipping details - I believe that she provides delivery confirmations so having her provide this information might resolve a lot of issues. Please update us on the outcome. |
03-23-2009, 11:30 AM | #15 |
Donating YT 8000 Club Member Join Date: Dec 2005 Location: Spokane, WA
Posts: 9,339
| WoW Nancy, I am so very suprised and very UPSET you decided to publicly post this . . .well I am so sorry about your shopping experience but I have put customer service as my main priority from the very moment I started this online business. So, I guess I will post all the PM exchanges we've had since you called my attention to this RED dress you claim you did not order. I am using different colors to distinguish each message received and sent. Just so everyone knows, the first PM she sent me says "didn't order a red dress" which means she called my attention to a package she recieved in the mail. Subject; Didn't order a red dress that is my email. i didn't order a dress, i ordered a pair of pjs with red sparkle i have the item number 312PGFFTPI pink Pjs frozen treats pink, We could just forget this and I can order again. Okay You have a lot of cute things. hugs motherhen hi Nancy, I am guessing then you might have click on the wrong item because this is what we got from paypal: Hello go.fetch, You received a payment of $13.80 USD from x () Thanks for using PayPal. You can now ship any items. To see all the transaction details, log in to your PayPal account. It may take a few moments for this transaction to appear in your account. ---------------------------------------------------------------- Standard Shipping ----------------------------------- Purchase Details ----------------------------------- Description:Girls Fun Dress - Princess of Pups Red, Item#:305FDGPPRE , Size: T1 Unit price:$9.80 USD Qty:1 Amount:$9.80 USD Subtotal: $9.80 USD Shipping and handling: $4.00 USD if you want we can exchange it for what you want - not a problem at all . . I just wanted to make sure I showed you that this is what came through paypal . . we can figure out the difference once you have confirmed you want it exchanged. [/COLOR] I don't understand, I didn't even go to the dresses. But I went to the sale out. It may have been on there I am sorry. I was trying to get her another pair of PJs cause her s are getting kind of tight around the neck. I hope these won't be too big. T1 should be the right size it is the length. she has gotten longer. neck to butt is 10". So that is what I thought. I am sorry for selecting the wrong on. hugs nanse You must be drinking too much margarita . . . . . .okay send the dress back and then let me know which one you want replaced hugs, Des this is a PM I sent her because my e-mail responses somehow bounces back when I hit the reply button. keeps getting undelivered so am doing it here instead. Hi Nancy, first of all please don't think anything less of you with this misunderstanding . . I don't think you are ripping me of or anyone . . .anyway, this was your second and last order you placed. Whether you made a mistake or not, you still did place the order which I already told you via PM . . don't you even remember this? Is this NOT YOU on the paypal information we got with your payment. You even sent me a PM saying you got this dress by mistake because you did not order it . .well, it clearly shows your name and your e-mail address and you even told me you got this dress but did not order it . . I have no problem sending you a PJ but you need to return the princess of pups dress. So as soon as you send them back I can replace it with a PJ. Name: x Payment Sent to: go.fetch@comcast.net -------------------------------------------------------------------------------- Qty Item Options Price 1 Girls Fun Dress - Princess of Pups Red Item # 305FDGPPRE Size: T1 $9.80 USD Amount $9.80 USD -------------------------------------------------------------------------------- Order Description: Shopping Cart Item Total: $9.80 USD Shipping: $4.00 USD Handling: $0.00 USD -------------------------------------------------------------------------------- Total Amount: $13.80 USD Fee: -$0.70 USD Total: $13.10 USD Go Fetch you must have gotten my information mixed up with someone else. My address, email,etc. I did not order a dress. I have not gotten a dress. You could have gotten my information mixed up with someone else. My email is ]. My address is . Now I went into your big sale. I ran a craft shop and I know if you get so many orders sometimes things can get mixed. I am willing to just go for a cancelation or to switch the money for something else. I can have my post office tell you I did not get any orders from go fetch. It came out of my bank account. But I did not get any dress or pjs or box or envelope from go fetch. I am a christian. I attend north rock baptist temple in Topeka kansas. I work with kids. I sing with my husband I am not a crook, I do not try and rip off anyone shop or business. I ran two businesses. So I know how things can get when you are selling items. You must have a lot of business because you have such cute clothes. Do you sew these yourself. I found patterns from McCalls that have the pjs,shirts, that you have on your website. I may have selected a number that I thought was the pjs with ice cream treats. but this is the one I selected. it was pink and you had it on sale. Molie is only two lbs. I was trying to get clothes for her to help keep her warm. I did not buy a dress although they are cute I don't dress her to just dress her. I try and get things that will keep her warm. I bought some of those panties and bloomingtails in New york. because she dribbles at times. and these work well. Now I am not sure how we can take care of this. Since you already have the money and shipping fee. I can select something else. I have bought on line before petco's I know how to order on line. I have banners for walmarts,target,etc. on my shop pages. I do know how to order things online. I remember you said something about leaving about the time I ordered the pjs. And now I see they are 20.00 ea. I could send you more money to get the pjs. the shipping should be the same. I paid 9.80 plus4.00 shipping. for a total of 13.80 I could send you about 10.50 for an additional fee for the pjs. I want those pjs with the pink popcicle T1 can we do this?????? nancy Anyway, although you cannot see the dates when I respond to her PM's Admin can verify that I do it in a very timely manner. I am always on YT so I respond to PM's immediately . . .and it shows clearly she mentioned her address which matches the paypal perfectly to a T Also, I do have a tracking # on all orders going out . . .so I do have proof you got them. And Nancy, although any other business won't do this to you, just to settle this once and for all, here is a copy of your refund in full and you can keep the dress . Do you think I will risk a reputation I have built for a mere $14.00 Refund (Unique Transaction ID #56M91676WU0545024) In reference to: 0SK43388D3733615R Original Transaction Date Type Status Details Gross Fee Net Feb. 23, 2009 Payment From x Refunded Details $13.80 USD -$0.70 USD $13.10 USD Related Transaction Date Type Status Details Gross Fee Net Mar. 23, 2009 Refund Completed ... -$13.80 USD $0.70 USD -$13.10 USD -------------------------------------------------------------------------------- Total Amount: -$13.80 USD Fee: $0.70 USD Total: -$13.10 USD -------------------------------------------------------------------------------- Date: Mar. 23, 2009 Time: 11:48:50 PDT Status: Completed -------------------------------------------------------------------------------- Subject: You have sent $13.10 USD to xwith PayPal Note: full refund. Last edited by Wylie's Mom; 03-26-2009 at 07:57 AM. Reason: rmv personal info |
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