WoW Nancy, I am so very suprised and very
UPSET you decided to publicly post this . . .well I am so sorry about your shopping experience but I have put customer service as my main priority from the very moment I started this online business.
So, I guess I will post all the PM exchanges we've had since you called my attention to this RED dress you claim you did not order. I am using different colors to distinguish each message received and sent. Just so everyone knows, the first PM she sent me says "didn't order a red dress" which means she called my attention to a package she recieved in the mail.
Subject; Didn't order a red dress
that is my email. i didn't order a dress, i ordered a pair of pjs with red sparkle i have the item number 312PGFFTPI
pink Pjs frozen treats pink, We could just forget this and I can order again. Okay You have a lot of cute things.
hugs motherhen hi Nancy, I am guessing then you might have click on the wrong item because this is what we got from paypal:
Hello go.fetch,
You received a payment of $13.80 USD from x ()
Thanks for using PayPal. You can now ship any items. To see all the transaction details, log in to your PayPal account.
It may take a few moments for this transaction to appear in your account.
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Standard Shipping
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Purchase Details
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Description:Girls Fun Dress - Princess of Pups Red, Item#:305FDGPPRE , Size: T1
Unit price:$9.80 USD
Qty:1
Amount:$9.80 USD
Subtotal: $9.80 USD
Shipping and handling: $4.00 USD
if you want we can exchange it for what you want - not a problem at all . . I just wanted to make sure I showed you that this is what came through paypal . . we can figure out the difference once you have confirmed you want it exchanged. [/COLOR]
I don't understand, I didn't even go to the dresses. But I went to the sale out. It may have been on there I am sorry. I was trying to get her another pair of PJs cause her s are getting kind of tight around the neck. I hope these won't be too big. T1 should be the right size it is the length. she has gotten longer. neck to butt is 10". So that is what I thought. I am sorry for selecting the wrong on.
hugs nanse You must be drinking too much margarita . . . . . .okay send the dress back and then let me know which one you want replaced
hugs,
Des this is a PM I sent her because my e-mail responses somehow bounces back when I hit the reply button.
keeps getting undelivered so am doing it here instead.
Hi Nancy, first of all please don't think anything less of you with this misunderstanding . . I don't think you are ripping me of or anyone . . .anyway, this was your second and last order you placed. Whether you made a mistake or not, you still did place the order which I already told you via PM . . don't you even remember this? Is this NOT YOU on the paypal information we got with your payment. You even sent me a PM saying you got this dress by mistake because you did not order it . .well, it clearly shows your name and your e-mail address and you even told me you got this dress but did not order it . . I have no problem sending you a PJ but you need to return the princess of pups dress. So as soon as you send them back I can replace it with a PJ.
Name: x
Payment Sent to:
go.fetch@comcast.net
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Qty Item Options Price
1 Girls Fun Dress - Princess of Pups Red
Item # 305FDGPPRE Size: T1
$9.80 USD
Amount $9.80 USD
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Order Description:
Shopping Cart
Item Total:
$9.80 USD
Shipping:
$4.00 USD
Handling:
$0.00 USD
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Total Amount:
$13.80 USD
Fee:
-$0.70 USD
Total:
$13.10 USD
Go Fetch you must have gotten my information mixed up with someone else. My address, email,etc. I did not order a dress. I have not gotten a dress. You could have gotten my information mixed up with someone else. My email is ]. My address is . Now I went into your big sale. I ran a craft shop and I know if you get so many orders sometimes things can get mixed. I am willing to just go for a cancelation or to switch the money for something else. I can have my post office tell you I did not get any orders from go fetch. It came out of my bank account. But I did not get any dress or pjs or box or envelope from go fetch.
I am a christian. I attend north rock baptist temple in Topeka kansas. I work with kids. I sing with my husband I am not a crook, I do not try and rip off anyone shop or business. I ran two businesses. So I know how things can get when you are selling items. You must have a lot of business because you have such cute clothes. Do you sew these yourself. I found patterns from McCalls that have the pjs,shirts, that you have on your website. I may have selected a number that I thought was the pjs with ice cream treats. but this is the one I selected. it was pink and you had it on sale. Molie is only two lbs.
I was trying to get clothes for her to help keep her warm. I did not buy a dress although they are cute I don't dress her to just dress her. I try and get things that will keep her warm. I bought some of those panties and bloomingtails in New york. because she dribbles at times. and these work well. Now I am not sure how we can take care of this. Since you already have the money and shipping fee. I can select something else. I have bought on line before petco's I know how to order on line. I have banners for walmarts,target,etc. on my shop pages. I do know how to order things online. I remember you said something about leaving about the time I ordered the pjs. And now I see they are 20.00 ea. I could send you more money to get the pjs. the shipping should be the same. I paid 9.80 plus4.00 shipping. for a total of 13.80 I could send you about 10.50 for an additional fee for the pjs. I want those pjs with the pink popcicle T1
can we do this??????
nancy
Anyway, although you cannot see the dates when I respond to her PM's Admin can verify that I do it in a very timely manner. I am always on YT so I respond to PM's immediately . . .and it shows clearly she mentioned her address which matches the paypal perfectly to a T
Also, I do have a tracking # on all orders going out . . .so I do have proof you got them.
And Nancy, although any other business won't do this to you, just to settle this once and for all, here is a copy of your refund in full and you can keep the dress
. Do you think I will risk a reputation I have built for a mere $14.00
Refund (Unique Transaction ID #56M91676WU0545024)
In reference to: 0SK43388D3733615R
Original Transaction
Date Type Status Details Gross Fee Net
Feb. 23, 2009 Payment From x Refunded Details $13.80 USD -$0.70 USD $13.10 USD
Related Transaction
Date Type Status Details Gross Fee Net
Mar. 23, 2009 Refund Completed ... -$13.80 USD $0.70 USD -$13.10 USD
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Total Amount:
-$13.80 USD
Fee:
$0.70 USD
Total:
-$13.10 USD
--------------------------------------------------------------------------------
Date:
Mar. 23, 2009
Time:
11:48:50 PDT
Status:
Completed
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Subject:
You have sent $13.10 USD to xwith PayPal
Note:
full refund.