are you FREAKING kidding me????????????? - Page 2 - YorkieTalk.com Forums

pepe mint · 10-17-2007, 05:37 PM

Quote:

Originally Posted by Shadow

Free shipping! You have got to be kidding me? I lost 10.00 on shipping fees,they are though the roof because of all these new rules. I hate USP

shipping is super expensive these days. my boss lets me use his shipping packages because he knows he doesn't pay me enough

so he figures he will give me some "perks"

more often than not, I pay for it...because i feel bad not paying for it. but there have been a few times that i have taken him up on his "free" offer.

chattiesmom · 10-17-2007, 06:05 PM

On the lighter side

Mandee -- at least they are consistent

I know you are frustrated -- you should get some of your $$ refunded if it was a guaranteed delivery.

pepe mint · 10-17-2007, 06:19 PM

Quote:

Originally Posted by chattiesmom

On the lighter side

Mandee -- at least they are consistent

I know you are frustrated -- you should get some of your $$ refunded if it was a guaranteed delivery.

LOL that is one way to look at it LOL

they are sending me some free "ship ready" packages which is the overnight package that I use. it is unlimited weight.

i will only use them if it is not absolutely necessary for it to get there the next day. in those cases, i will use USPS and just eat the $20. I guess I should just expect DHL to take at least 2 days when I ship overnight,...then I won't be so disappointed

and i will call each time and get free packages. maybe i will come out ahead in the end LOL

pepe mint · 10-18-2007, 05:55 AM

I wrote the presidents office (president of DHL) (supposedly LOL) and this is the response I got....
_______________________________
Dear Ms. Pepe,

We are so very sorry to hear about your negative experience with DHL. I have forwarded your e mail to the station managers of the courier who picks up your shipments. I will find out who routes your shipments. Also since these are Ship Ready envelopes, is it possible that when you write the address on the shipment that it is not coming down clearly to the copy on the envelope and then the courier can not see the correct zip? Just a thought. I will make sure that this is taken care of and we hope you give us another opportunity to service your shipping needs. Would you like for me to send you two Ship Ready envelopes as a good faith gesture?

Sincerely,

XXXXXXXXXXXXX

Executive Response Specialist
Customer Advocacy and Resolution Services

________________________________________

This is what I wrote her in response:

Deborah,
I thought after the 2nd time that this happened that it might be because I was doing something wrong. So I asked the lady who claims to be the manager of our route and she said she did not see anything wrong with the packages or the labels. And this turned out to be the third package that was not delivered in time. So I am not sure. I will make sure, in the future, that there is no chance of it being unclear.

I would appreciate anything you could do to help. Unfortunately, I have let down some of my customers and this is something that I cannot change.

________________________________________

browniesmom622 · 10-18-2007, 06:13 AM

thats why we like ups !!

Txgurl06 · 10-18-2007, 06:21 AM

my boyfriend works at DHL. lol

did you get your money back for the shipping?

pepe mint · 10-18-2007, 06:22 AM

Quote:

Originally Posted by Txgurl06

my boyfriend works at DHL. lol

did you get your money back for the shipping?

they are sending me a bunch of overnight packages for free. well, that is what they say anyway...we'll see.

last time they told me they would send me one to try and compensate, they never did. so i'm not holding my breath,

jp4m2 · 10-18-2007, 07:39 AM

DHL is a terrible delivery service!...I know some one who uses it frequently just because the shipping is cheaper...he sells stuff on E-bay and always trying to save some cash...

He used his debit card once to send out a package....the next day he checked his bank account on line and there was debit for about $700.00 from DHL ( his shipping was under $20) charged to his card

apparently someone with the same last name owed a bill so they decided to take it from his card to settle the bill...it took a while to straighten out....they have over charged his card two more times since then on shipping fees, but only by $3-$5....I wondered how many times they did this to other people who never caught it....

They have delivered boxes, three times, with broken items and the boxes looked like as if it was run over by the truck, so those had to have insurance claims filled out on them....

Everytime he uses DHL service he knows he has a 50/50 chance something wrong is going to happen...he has now started paying with cash only ...

pepe mint · 10-18-2007, 07:43 AM

Quote:

Originally Posted by jp4m2

DHL is a terrible delivery service!...I know some one who uses it frequently just because the shipping is cheaper...he sells stuff on E-bay and always trying to save some cash...

He used his debit card once to send out a package....the next day he checked his bank account on line and there was debit for about $700.00 from DHL ( his shipping was under $20) charged to his card

apparently someone with the same last name owed a bill so they decided to take it from his card to settle the bill...it took a while to straighten out....they have over charged his card two more times since then on shipping fees, but only by $3-$5....I wondered how many times they did this to other people who never caught it....

They have delivered boxes, three times, with broken items and the boxes looked like as if it was run over by the truck, so those had to have insurance claims filled out on them....

Everytime he uses DHL service he knows he has a 50/50 chance something wrong is going to happen...he has now started paying with cash only ...

wow...that's not cool at all!!!!!!

Yorkiekids · 10-18-2007, 09:00 AM

Sorry you're getting such poor service. Maybe you can try using someone else.

10-17-2007, 06:05 PM	#17
chattiesmom Donating YT 10K Club Member Join Date: Jul 2004 Location: Alabama Posts: 17,674	On the lighter side Mandee -- at least they are consistent I know you are frustrated -- you should get some of your $$ refunded if it was a guaranteed delivery. __________________ Silk Step-In Harnesses www.foxypups.etsy.com

10-18-2007, 05:55 AM	#19
pepe mint YT 3000 Club Member Join Date: Dec 2006 Location: Franklin, TN Posts: 11,145	I wrote the presidents office (president of DHL) (supposedly LOL) and this is the response I got.... _______________________________ Dear Ms. Pepe, We are so very sorry to hear about your negative experience with DHL. I have forwarded your e mail to the station managers of the courier who picks up your shipments. I will find out who routes your shipments. Also since these are Ship Ready envelopes, is it possible that when you write the address on the shipment that it is not coming down clearly to the copy on the envelope and then the courier can not see the correct zip? Just a thought. I will make sure that this is taken care of and we hope you give us another opportunity to service your shipping needs. Would you like for me to send you two Ship Ready envelopes as a good faith gesture? Sincerely, XXXXXXXXXXXXX Executive Response Specialist Customer Advocacy and Resolution Services ________________________________________ This is what I wrote her in response: Deborah, I thought after the 2nd time that this happened that it might be because I was doing something wrong. So I asked the lady who claims to be the manager of our route and she said she did not see anything wrong with the packages or the labels. And this turned out to be the third package that was not delivered in time. So I am not sure. I will make sure, in the future, that there is no chance of it being unclear. I would appreciate anything you could do to help. Unfortunately, I have let down some of my customers and this is something that I cannot change. ________________________________________ __________________ Anyone who does not know what soap tastes like has never washed a dog

10-18-2007, 06:13 AM	#20
browniesmom622 Donating YT 3000 Club Member Join Date: Dec 2004 Location: ny Posts: 11,253 Blog Entries: 5	thats why we like ups !! __________________ We Love our Yt Angel! My Website< > FB page

10-18-2007, 07:39 AM	#23
jp4m2 Love my Boys Donating Member Join Date: Dec 2006 Location: w/ my boys Posts: 5,056	DHL is a terrible delivery service!...I know some one who uses it frequently just because the shipping is cheaper...he sells stuff on E-bay and always trying to save some cash... He used his debit card once to send out a package....the next day he checked his bank account on line and there was debit for about $700.00 from DHL ( his shipping was under $20) charged to his card apparently someone with the same last name owed a bill so they decided to take it from his card to settle the bill...it took a while to straighten out....they have over charged his card two more times since then on shipping fees, but only by $3-$5....I wondered how many times they did this to other people who never caught it.... They have delivered boxes, three times, with broken items and the boxes looked like as if it was run over by the truck, so those had to have insurance claims filled out on them.... Everytime he uses DHL service he knows he has a 50/50 chance something wrong is going to happen...he has now started paying with cash only ... __________________ B.J.mom to : Jake J.J. Jack & Joey, momma misses you..... The joy found in the companionship of a pet is a blessing not given to everyone. The two most powerful words when we’re in struggle: me too..

10-18-2007, 09:00 AM	#25
Yorkiekids Piper & Sebastian Donating Member Join Date: Jul 2007 Location: florida Posts: 14,495	Sorry you're getting such poor service. Maybe you can try using someone else. __________________ Susan, Piper ,Harley & Suiki

10-18-2007, 06:21 AM	#21
Txgurl06 RIP Skoshi! Love You Donating Member Join Date: Jan 2007 Location: Wichita falls,tx Posts: 3,383	my boyfriend works at DHL. lol did you get your money back for the shipping?