DHL is a terrible delivery service!...I know some one who uses it frequently just because the shipping is cheaper...he sells stuff on E-bay and always trying to save some cash...
He used his debit card once to send out a package....the next day he checked his bank account on line and there was debit for about $700.00 from DHL ( his shipping was under $20) charged to his card
apparently someone with the same last name owed a bill so they decided to take it from his card to settle the bill...it took a while to straighten out....they have over charged his card two more times since then on shipping fees, but only by $3-$5....I wondered how many times they did this to other people who never caught it....
They have delivered boxes, three times, with broken items and the boxes looked like as if it was run over by the truck, so those had to have insurance claims filled out on them....
Everytime he uses DHL service he knows he has a 50/50 chance something wrong is going to happen...he has now started paying with cash only ...