[pepe mint]

I wrote the presidents office (president of DHL) (supposedly LOL) and this is the response I got....
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Dear Ms. Pepe,

We are so very sorry to hear about your negative experience with DHL. I have forwarded your e mail to the station managers of the courier who picks up your shipments. I will find out who routes your shipments. Also since these are Ship Ready envelopes, is it possible that when you write the address on the shipment that it is not coming down clearly to the copy on the envelope and then the courier can not see the correct zip? Just a thought. I will make sure that this is taken care of and we hope you give us another opportunity to service your shipping needs. Would you like for me to send you two Ship Ready envelopes as a good faith gesture?

Sincerely,

XXXXXXXXXXXXX

Executive Response Specialist
Customer Advocacy and Resolution Services

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This is what I wrote her in response:

Deborah,
I thought after the 2nd time that this happened that it might be because I was doing something wrong. So I asked the lady who claims to be the manager of our route and she said she did not see anything wrong with the packages or the labels. And this turned out to be the third package that was not delivered in time. So I am not sure. I will make sure, in the future, that there is no chance of it being unclear.

I would appreciate anything you could do to help. Unfortunately, I have let down some of my customers and this is something that I cannot change.

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