are you FREAKING kidding me?????????????
 

I don't know if you remember this or not, but a few days ago...maybe last week...i posted about the trouble i was having with DHL. I have been shipping my blankets out overnight to some customers using DHL because i get a really good deal with them. well, 2 out of 3 times, the packages had gotten shipped to the wrong terminal and it took an extra day. so what was supposed to be overnight delivery turned into 2 day delivery. I was soooooooooo ticked!!!! well, i shipped a package yesterday that was supposed to be there today and guess what....YES....for the 3RD TIME....it was not delivered when it was supposed to. they said "the package did not make the connecting flight"

OMG!!!!!!!!!! 3 OUT OF 4 packages that I have shipped with them were not delivered right!! I can't believe this!!!!!! Last time this happend i asked the manager of our route if I was doing something wrong and she said no...everything looked just fine.

they are sending me free overnight packages but it doesn't change the fact that I have disappointed customers because of this. 2 of them were birthday presents that did not arrive in time because of this! unbelievable!!!

sorry...thanks for letting me vent!

That would really make me mad. Have you thought about using UPS? We use that at my work, and every once in a blue moon maybe 1 out of 500 packages gets to the wrong terminal.

That is absolutely ridiculous - I used to have the same problems with UPS and I complained like CRAZY I know longer use them because of it. I know how you feel, it wasnt your fault BUT it still looks bad on you and people are dissappointed!

the only reason i have been using DHL is because my boss gets shipping unlimited weight for next to nothing. and half the time he lets me ship it for free so I really can't beat that price ;) but it's almost not worth it if i have to deal with this.

I have filed a corporate complaint. we'll see what that does....probably nothing :(

Wow, that's very disappointing! I don't use DHL if I need to be sure it will arrive on time. I use FedX for "have tos". DHL has messed things up for me once too often also.

yes, that's the biggest thing...i feel like i am letting my customers down. and that is something I don't tolerate. I want to provide good service to my customers..and this just makes it difficult.

Have you thought about trying USPS? You pretty much get the same services...I have been using nothing but them and havent had any issues..

How frustrating for you! My daughter ships alot of things out, and she was complaining to me about them too. She said she hasn't had a single problem ever since she started sticking with USPS or Fed-X.

You will just have to see. Hopefully they will fix your problems!!!! Good luck, shipping can be a pain in the butt sometimes. :rolleyes:

yeah, it's not worth saving the money when you get service like this. I would rather pay the extra to use UPS. I have next to no faith in Fed Ex cuz they lost my engagement ring LOL

I wouldn't use FEDEX!!! That would make me mad!!!

yeah, thankfully it got resolved and hubby got the ring in time for our "date" but he literally got it 2 hours before we were supposed to go out. it was a close call :)

I like Priority Mail with USPS. Although it says 2-3 (business) day delivery, most things arrive next day at a fraction of the cost of DHL, UPS or FedEx. The only problem I have encountered with USPS is when using 1st class parcel post - what should take about 3 days can sometimes take 1-2 weeks!! You never know when this will happen, but there are certain post office/cities and regions that definitely take much longer than others. The Muncie, IN post office is notorious for NOT delivering anything without delivery confirmation!!!!!!

Well I am glad it got there on time. :D That was a close one!

Free shipping! You have got to be kidding me? I lost 10.00 on shipping fees,they are though the roof because of all these new rules. I hate USP