Not Recieving paid for Items?

[Shanatink]

Originally Posted by luvdorkyyorkies

Any one else paid for items and not received them?

And if I ask about the item I paid for, I recieve no reply either.

Maybe it is just me.

Im assuming this is me since you sent me a pm awhile back. I havent even read the rest of the thread I just logged onto YT for the first time since friday and someone pointed out this thread to me.

I tried to look up your order over a week ago and again today like you asked in a pm and I cant find anythign on the 16th for the name you gave me and I pmed you back with this response after you told me the name the order was supposed to be under. All orders from that day have been mailed and were mailed along tim ago. I see no orders with your name anywhere near that date so Im not sure what to do? Without being able to find the order I cant look for a tracking number. Could it be under a different name?

[ytsirk27]

Originally Posted by JESSY_RN2B

I think you might have missunderstood my post. My concern is with lack of communication. I am sure if you email me and let me know it'll be a month before I can receive my order........I'd be okay with it......no problem.

If one takes too many orders, then perhaps they are too tied up to respond to emails etc.

As for a timeframe, I think it's safe to assume most people (especially here) don't expect their order to be satisfied in one day. But then again, I am not a seller.

I do all my shopping here and I am quite content and thrilled with everyone I have ever bought from. Everyone has great communication and I love everything I buy

I am sure Kelly has waited plenty.........and what is frustrating her is the lack of response to her emails......

I hpe you dont think i was yelling at you...i wasnt! I was just saying in general.. Me and my husband find this issue with our dog boxes. that he builds. on the listing it says 3 weeks to build and than an ADDITIONAL 3-8 days to recieve for shipping and these hunters expect it out in2 days. I wasnt griping at ya..like i said i was just making a statement.

[JESSY_RN2B]

Originally Posted by ytsirk27

I hpe you dont think i was yelling at you...i wasnt! I was just saying in general.. Me and my husband find this issue with our dog boxes. that he builds. on the listing it says 3 weeks to build and than an ADDITIONAL 3-8 days to recieve for shipping and these hunters expect it out in2 days. I wasnt griping at ya..like i said i was just making a statement.

Oh no sweety.....not at all! I too just making a statement. That is why I do all my shopping here because of the wonderful experience, customer service and products I receive.

Like you, I tried petedge before and I won't be doing business with them anytime soon.......it was my first and last experience with them. It wasn't about delayed shipping but lack of communication and sending the wrong item twice....lol

[BabyFidgette]

Originally Posted by txshopper73

Doesn't that tick you off? That's why I only pay with paypal and if they don't accept paypal? I move on to the next auction!

I do the same thing. I only bid on auctions that you have to pay through Paypal. It's a hassle for me to write a check or get a money order and wait forever for stuff to clear. But, I can respect people who don't use it too.

[Tiger's Mom]

I hope it isn't me . . .I try to respond to all e-mails right away and if I have a problem with an order, always send it out. Don't recall any pending responses but I could be wrong. Let me know if it is me

[Shadow]

I don't think it was me? I haven't missed any pms under your name

[Jenn218]

It isn't just you, sometimes things take time. I know I am waiting on a few things and I have been amazed at how fast some come and how slow some things come also. Good luck! I hope whatever it was gets to you soon!

Regarding PetEdge, I have never had any problems w/ my shipments from them! Have people really had problems from there? I have had more delays from, er, uh, ordering from actual people, then from that big company. In fact, my huge box that weighed a ton (bought several gallons of shampoo, etc) was shipped for only $24 dollars and came w/in that same week! Now, that is awesome!!!!

[luvdorkyyorkies]

Well if unusual things will happen to anyone it will be me! Seriously.

Thank you Shanatink.

She did a first class job. She found the problem and resolved it.

A very professional job. And a very professional person.

[BabyFidgette]

Originally Posted by luvdorkyyorkies

Well if unusual things will happen to anyone it will be me! Seriously.

Thank you Shanatink.

She did a first class job. She found the problem and resolved it.

A very professional job. And a very professional person.

She won't d*ck anyone around. She's good peoples!

[luvdorkyyorkies]

Originally Posted by BabyFidgette

She won't d*ck anyone around. She's good peoples!

Just adore the pictures of your yorkies in the stockings. Darling!

[LunasMomma]

Originally Posted by luvdorkyyorkies

Well if unusual things will happen to anyone it will be me! Seriously.

Thank you Shanatink.

She did a first class job. She found the problem and resolved it.

A very professional job. And a very professional person.

What was the problem? Maybe it's the same problem with my order? I'm still not getting any response to my inquiries and I'm more than a little frustrated at this time. I tried to keep this private through PM's and email, but I guess putting the issue in the public area worked for you, maybe it'll work for me too. I was told that the order was on it's way, got NO tracking number and no response to emails or PM's.

[Shanatink]

Originally Posted by LunasMomma

What was the problem? Maybe it's the same problem with my order? I'm still not getting any response to my inquiries and I'm more than a little frustrated at this time. I tried to keep this private through PM's and email, but I guess putting the issue in the public area worked for you, maybe it'll work for me too. I was told that the order was on it's way, got NO tracking number and no response to emails or PM's.

Her issue is actually totally different from yours and like I said in my other post please give me the name your order is under. I have thousands of orders and I am just not able to memorize names, so I can look up your order once you tell me the name its under.

And as for your emails, like it says in my auto repsonse email we are absolutely flooded with orders because of the holiday season over the past month. We are working as hard and fast as possible to get them out. I dont just get orders from YT, I get hundreds of orders from all over the world. My website says orders take 1-3 weeks within the USA and it says this now in 9 different places and right now since its the busy holidays it is taking 3 weeks to receive our handmade products. Unfortunately even the post office is taking a little longer on our packages as well. Lunasmomma, I said in another thread to you I went thru my pm's and I dont see one from you but I could be wrong. I went through everything for the past week and didnt see anything. As for the emails the autoresponse I have set up should answer almost any question that someone has ever asked me, I have this set up right now so I can spend as much time as possible this time of year workign on orders. Basically the only type of emails I get are inquiries about orders, questions about wether we ship worldwide, wether or not we take credit cards, have catalogs, shipping methods, etc, all of which are answered many times throughout my website including store info page. So I have found that by setting up an auto response email that kindly answers these questions it enables me to spend more time sewing and actually workign on orders. I already have 2 other people that sew but unfortunately it takes all 3 of us or all my orders would be taking more that 3 weeks right now. I apologize for this.

[LunasMomma]

Shana,

I never got any automated response Regardless, I just checked the site again and I see that my order has now shipped, yay! I have no idea why my PM's never got through to you.

I appreciate that you are busy this time of year, which is why I ordered on Nov. 20th. Next year I'll have to order more in advance so I have the Christmas stuff in time to do pictures and whatnot. Thank you for your response

[Gracie2006]

I ordered two outfits for Gracie on 11/21. They were supposedly shipped on 12/12 via USPS priority mail. I still have not seen my order. I have emailed several times and PM'd once and still no response. I'm not sure what to do other than dispute the charge on my credit card and then send the merchandise back if and when it ever arrives. Sorry, I'm feeling a bit like Mr. Scrooge today as I wanted Gracie to have her new clothes for Christmas.

[Shanatink]

Originally Posted by Gracie2006

I ordered two outfits for Gracie on 11/21. They were supposedly shipped on 12/12 via USPS priority mail. I still have not seen my order. I have emailed several times and PM'd once and still no response. I'm not sure what to do other than dispute the charge on my credit card and then send the merchandise back if and when it ever arrives. Sorry, I'm feeling a bit like Mr. Scrooge today as I wanted Gracie to have her new clothes for Christmas.

Hi Melonie, The tracking number is confirming that the package was delievered to your house on December 14th(I pm'd you the actual tracking number so you can see it). Is it possible your neighbor may have it or a family member of the house?