Not Recieving paid for Items?

[browniesmom622]

i think everyone needs to remember that this is a Very busy month not just for shana & other businesses but for ups fedex Dhl and regular mail
this is the busyiest month of the year for them
please give it time & if you need something for christmas i would suggest next year ordering in november or even october
Jmo

[Gracie2006]

Originally Posted by browniesmom622

i think everyone needs to remember that this is a Very busy month not just for shana & other businesses but for ups fedex Dhl and regular mail
this is the busyiest month of the year for them
please give it time & if you need something for christmas i would suggest next year ordering in november or even october
Jmo

I think if you read some of the posts in this thread you will find the frustration is not with the delay in getting items so much as it is the lack of communication.

[veguroev]

Originally Posted by luvdorkyyorkies

Any one else paid for items and not received them?

And if I ask about the item I paid for, I recieve no reply either.

Maybe it is just me.

I did order something from someone on this forum long time ago and paid with paypal. She gave excuses and xcuses on why the items hadn't been shipped until I got nasty and emailed her that I wanted my money back and went to paypal and reported her, but by then it was too late for me to get my money back according with paypal. It had been 3 months!!!!!! .
I haven't seen her posting here anymore, or at least since june or july, unless she created a new username.
It wasn't about the money because it was something really cheap, but the action is what really bothered me, she kept telling me that I would received my items something that never happened.

[Shanatink]

Originally Posted by Gracie2006

I think if you read some of the posts in this thread you will find the frustration is not with the delay in getting items so much as it is the lack of communication.

I also would just like to say I totally agree that the lack of communication would be very frustrating for me as a customer. I would also like to just let people know I have lots of people that email me daily/ hourly regarding questions that are already answered 4 or 5 times on my website so I have set up an auto response email to answer these questions and Im trying to devote as much time as possible to actually sewing and packagin orders to get them out as quickly as possible. Its also very frustrating as a seller to have it say "please allow up to 3 weeks to receive your order....." on my website in seven different places but people start emailing me after one week because they are anxious for their pacakge. I find that I spend hours answering emails because each emails requires opening several browsers, I have to locate the customer, research the answer to thier email and 99% of the time it hasnt been very long since thier order, or there question was already answered on my website several times. Now Im not sayig this is a bad thing, it's just a little frustrating to me because I could have gotten several orders completed in this time frame. I totally understand people's excitement as I get very excited about anything I ever buy but at the same time I handmake my stuff, do my own packaging, website graphics, everything and I know from almost 3 years experience it can take 1-3 to finish and get myhandmade orders out becuase I do each one in the order in which I receive it so thats why I put this in seven places on the website. Im not like the other companies that have thier products mass produced in asia and I hope my customers can appreciate this when they receive my handmade items dispite the fact they have had to wait a few weeks. Now some of my products are in stock and I send those out right away, some items I may have to order and I usually get those in just a few days. But as for my handmade products I have over 100 orders each week and since I dont have the funds to hire a a full time receptionist/admin or someone that can answer emails & phones all day for customer service purposes I have designed a auto response (that should be working) and it should direct people to my store info page that has a list of F.A.Q.'s that should answer 95% of all the questions Ive ever been emailed. I already have people that work for me but they help me sew and package, Im the only person available for customer service time
I hope this helps explain why my communication may be slow. I guess if I have to I will raise prices in the future to cover the cost of full time admin/customer service person, it seems to be a growing demand. To be honest the bigger my business has gotten, I have not figured out how to accomodate the mass volume of emails, calls, etc but Im constantly trying to find a solution.
My phone is always available so feel free to give me a call toll free if you have a question regarding anything on my website, order, etc: 1-888-656-4107

[Shanatink]

I think it may be best if I just leave this forum. It used to be a place I could come to on my lunch /dinner break and enjoy stories and pictures of other yorkies, dog lovers and friends but not anymore.

[chloeandj]

Shana, clean out your pm box it's full!!

[hle_625]

Originally Posted by Shanatink

I think it may be best if I just leave this forum. It used to be a place I could come to on my lunch /dinner break and enjoy stories and pictures of other yorkies, dog lovers and friends but not anymore.

Oh gosh Shana! I really wish that you would stick around, there are alot of members around here that truly care about you Big hugs to you girl!

[Breeze]

Shana, I really hope you stay, you are one of the ones that makes YT special. I also think you really care about your customers and go that extra mile to insure all are happy. If it is a misunderstanding you do everything to make it right.

Daisy & Bear would be sad if you ever left.......


And so would I.

[Lexi's_Mommy]

WoW, Shana has been selling here for a long time and I have never heard a complaint about her. So I think 3 (1 in which was confirmed her order arrived) in all the time she has been doing this is good. Way to go Shana, keep up the good work.

My last order to Shana was over $500 and my stuff arrived very quickly.(and with one item being the BIG carseat)

Shana I think you are doing a wonderful job. It is a busy time of the year, try not to let anyone get to you... {{{HUGS}}}

[Brutus'mama]

No Shana don't go!! I think you're doing a wonderful job and I can imagine how busy you must be this time of year!

I got my order super fast too. I didn't even expect it to come as fast as it did!

So many people would miss you if you left!

[red98vett]

Originally Posted by Shanatink

I think it may be best if I just leave this forum. It used to be a place I could come to on my lunch /dinner break and enjoy stories and pictures of other yorkies, dog lovers and friends but not anymore.

GIRL do I have to come see you and talk/smack some sense into that head of yours ?? don't even THINK IT !!

I know how busy you are and most people understand that a small business owner has it's share of headaches....you do a GREAT JOB ! Don't let a few posts upset you. Look at all your HAPPY customers - you can't leave - you have too many friends here. This WILL PASS.

Stop talking silly. This site wouldn't be the same without Tinkerbells Closet - look how far you've come in a few years.

IT's Christmas time - you've been busy...and ALL Businesses run into a problem here and there. It's perfectly normal & no one is perfect. Even the BIG SITES like PET Edge has it's share - it goes with the territory. You do go the extra mile and considering all the orders that have gone out without a hitch - you should be very proud of yourself

[Gizmo's Mom]

Originally Posted by Lexi's_Mommy

WoW, Shana has been selling here for a long time and I have never heard a complaint about her. So I think 3 (1 in which was confirmed her order arrived) in all the time she has been doing this is good. Way to go Shana, keep up the good work.

My last order to Shana was over $500 and my stuff arrived very quickly.(and with one item being the BIG carseat)

Shana I think you are doing a wonderful job. It is a busy time of the year, try not to let anyone get to you... {{{HUGS}}}

Shana, I have never been able to order from you but agree with Lexi's Mommy about how you would be missed. I too enjoy your posts and your beautiful babies. You must give excellent service and quality or you wouldn't be so popular.

[rachelsyorkie]

Originally Posted by chloeandj

How did you pay for the item? Paypal covers you if you do not receive the item you pay for.

Paypal says they cover you , but they try to get out of it. There is alot of stipulations to it. I read them all & filed a complaint correctly for items I did not recieve, they denied said I didnt get it filed in time-But I did & had proof. They just stopped replying then. So dont count on that.

[rachelsyorkie]

Shana come back after the holidays are over. I enjoy your posts & pics.

[LIL MIS' MAGIC]

Shana, You are a very valuable member of YT and I would hate to see you leave! You have done a great job with growing your business and I have alot of respect for the amount of time and work that goes into your business!! I have been fortunate to meet you in person and talk business with you and I know how much you care about your business! You have a bright future and I look forward to watching your success grow! You have many, many satisfied repeat customers.....keep you focus on those!!