read and decide for yourselves

[jenskwan]

Originally Posted by ladyjane

The highlighted sentence made me almost lose my coffee this morning.

Amazing that you "volunteer" for a person charging what she does for the pups she sells.

I am sorry that I almost made you lose your coffee.

What I am trying to say is that there are still good people out there who are willing to offer up their time to positively benefit others. It is a small family business built on passion and not profit and our numbers indicate that. Again, you assume that the prices that you have found are the final numbers that buyers are charged. As I mentioned before, Diane accommodates steep discounts for most of her customers.

Please, don't jump to conclusions before making accusations.

[jenskwan]

Originally Posted by Zook4mud

Hi this is Meagan. My husband and I are going back and forth posting from the same name. Thank you Jenskwan for your comments. I appreciate you wanting to defend your friend. I never put her down for being a good friend or a good person. I made sure I was careful with my wording because that was not my intention. My intentions are to have her honor her signed contract agreement. That is all. I have tried to reach out so we can move on. Im sorry if you take offense from the support I have received from here but I was left no choice. If she trusts you enough to post for her then maybe she would trust you if you told her to do what she agreed to and the right thing. Did she show you then the paperwork I sent? Do you need me to scan it to you so you can see it in black and white for yourself? I am sorry Jen but there is no argument. Its plain as day. I had a puppy with a congenital disease (which i never blamed her for because that would be silly) who passed away from it. I had a autopsy to confirm that. I have a signed agreement stating I would get a refund or replacement if this happened ,which I have not received still. This is breech of contract. Maybe you can help her see this? These posts are not to blame her but hold her responsible. Thank you.

Thank you for reading my post and responding with such grace. Diane did not ask me to respond for her here, I am purely posting here as myself and as I have said before, I do not know both sides of the story. I have not talked to Diane or seen any paperwork. We have someone working with Diane right now to provide an official response to this situation which, in my opinion, has blown way out of proportion.

I am sorry to have learned about your situation this way as no living being should be remember like this. I am sincerely sorry for your loss and all the heartache that has come with it. I truly hope that you, Jason, and your whole family can come to amicable terms of agreement with Diane because I am a hopeful type of person. I hope both parties can remain positive in the midst of all this hostility that has been bred in light of your horrible circumstances.

[jenskwan]

Originally Posted by MarkFromSea

None of what you wrote addresses the problem. Diane has kept these people waiting for nearly 2 years. Simply put, she sucks as a retailer! She needs to ante up and honor the contract. No excuses, just get it done!

While we're waiting to hear of a resolution, other forums and review sites will be filled with bits of info for google.

To the OP, if you haven't already done so, I think there is a spot on this thread where you can actively tag it to google searches. Someone else would have better info on that.

I did not post to address the problem and I think I was quite clear with my intention. I posted to mediate the discussion which has turned into a breeder-bashing thread based on one side of the story. Like I have said I don't even know both sides of the story yet. All I can say is that I am deeply sorry for what happened to the OP.

Many of you out there are calling for action, ganging up against this breeder without doing full research on the situation. Taking words out of context, jumping to conclusions, and casting judgements is not how we deal with this type of situation for all parties involved.

We are civilized human beings, are we not?

[Buster Brown]

I am so sorry that you had to go through the heartbreak of losing your Yorkie and now are having to go through all of this to have you contract honored.

[jenskwan]

Originally Posted by Lovetodream88

I can tell you just by looking at the website she is not a reputable breeder I would support nor lead other people to support so I'm am inclined to believe the OP. Also if a breeder is having serious health issues she needs to stop breeding. Breeding dogs is a serious thing and if you can not put your all into it then you should not be doing it.

Hi Lovetodream88,

I apologize that our website does not convey that Firebrand is what you consider to be a reputable breeder. I would love feedback on what improvements you suggest as we are always open to new ideas for the business.

If you take a moment to consider the reality of a serious health diagnosis you should realize that life as we know it cannot simply stop. Diane faces incredible challenges ahead of her physically and financially. Since the recent diagnosis she has scaled down production although, believe it or not, there is still demand for Yorkies out there that Diane must keep up with.

[Graneet]

Originally Posted by jenskwan

Hello YorkieTalk.com forum readers,

My name is Jen and I volunteer as the Social Media Admin for Firebrand Yorkies. It is my responsibility to manage the Facebook page and recently YorkieTalk.com for Firebrand Yorkies.

I am quite shocked at the hurtful comments many of you have left in response to Zook4mud’s post about the devastating loss of their beloved new puppy, Cash. It is my understanding that we are all human and we must bestow kindness and compassion to all others. We are taught not to jump to conclusions or cast judgement without yet hearing both sides of the story. It is easier to take the vigilante route, especially in a format such as this forum as you need not take any action beyond providing your vindictive opinions.

A wise person takes the less travelled, patient route, they seek to gain perspective before casting stones. I hope that all of you will calm down and understand that there are two sides to this story as there are with every story. Please wait until you have heard both sides before tearing this breeder apart. I do not even know both sides of the story yet so I cannot answer any questions or provide insight on the issue at hand.

Now, something I can provide insight for. I have known Diane for 2 ½ years, if I could choose a single word to describe her, I would choose benevolent. This may come as a shock to you as you have all assumed that Diane is a greedy human being with no ability to be empathetic or caring. The fact is that the situation is quite the contrary.

Beyond caring for her Yorkies, Diane regularly offers up her time providing encouragement and companionship to her family members and friends. Her door is always open to anyone who is in need and is comfortable sharing a bed with a dozen Yorkies.

Diane loves Yorkies and I do not say this lightly. Every single puppy who comes in and out of Firebrand Yorkies is treated like family at the Firebrand household. The dogs live, play, eat, and sleep in the same space as their owners. Previous buyers frequently return with their Yorkie babies for dogsitting or playdates because of the Yorkie family atmosphere that Diane has created in her home.

Diane also loves to share that love with her buyers. When she sells a puppy she feels as if she is giving a child up for adoption. She screens buyers to ensure that the puppies are going to the best home possible. I am sure that she was just as devastated at the loss of Cash as he was a member of the Firebrand household for the first twelve weeks of his life.

Even after being financially advised to increase prices, she continues to accommodate discounts for buyers as she feels that money isn’t an important part of the equation. The most important part for her is the puppy’s health, well-being, and integration into their new family.

As many of her recent buyers are aware, Diane has been suffering from health issues. She will go out of her way to veil how serious the issues actually are as to not burden others with worrisome news. I speak for Diane here as I tell you that the health issues are as serious as they come. Yet, she continues to provide service for her customers to the best of her abilities because she loves her Yorkies and wants nothing more than to share that love with other families.

Sincerely,

Jennifer Kwan

Your friend may be a very nice person. These posts are directed at her business practices. If she has a different side that justifys her not honoring her contract then state it. How she handles a customer speaks volumes on her as a person to others who may be concidering buying a puppy from her. Puppies can get sick it happens. It is heart breaking all around to those involved. The people who lost the dog is not blaming her for selling a sick dog. But it was sick and died because of an birth defect. She needs to honor her agreement. If she dont have the funds work it out with the couple. But to accuse them of killing the puppy is absurd. Who in their right mind would pay money for a puppy grow to love it and then go threw the heart breaking time before its loss on purpose. Let alone the expense of vet bills. I truely hope her health improves. Perhaps dealing with this matter would take some stress off her. I know it would me.
I would think if your going into business to sell puppies you need to be prepared for this type of thing happening. If she is the person you say she is then hopefully she will deal with this, sooner than later.

[Wylie's Mom]

Originally Posted by jenskwan

I did not post to address the problem and I think I was quite clear with my intention. I posted to mediate the discussion which has turned into a breeder-bashing thread based on one side of the story. Like I have said I don't even know both sides of the story yet. All I can say is that I am deeply sorry for what happened to the OP.

Many of you out there are calling for action, ganging up against this breeder without doing full research on the situation. Taking words out of context, jumping to conclusions, and casting judgements is not how we deal with this type of situation for all parties involved.

We are civilized human beings, are we not?

Jennifer, you continue and continue to bring up being "civilized". Here are some definitions of "civilized":

1. having an advanced or humane culture, society, etc.
2. polite; well-bred; refined.
3. of or pertaining to civilized people:
4. easy to manage or control; well organized or ordered

Okay? "Civilized" does NOT mean "don't form any opinions whatsoever unless all parties have chimed in".

So, now that we can see we're all being civilized, perhaps we can move forward from continuously calling others uncivilized. Thank you.

[jp4m2]

To the OP i'm so sorry for the loss of your pup. I know how devastating this is. It's terrible have to deal with a breeder who refuses to honer her contract when you're trying to grieve for your loss.

jenskwan, this quote from your last post.... Since the recent diagnosis she has scaled down production although, believe it or not, there is still demand for Yorkies out there that Diane must keep up with.

....is so disturbing, I cringed reading this.To say a person has to keep up her production of pups up even in the midst of a serious health crisis makes me wonder where her interest really is. I really feel sorry for those dogs in her care when I read this.

[Zook4mud]

Jason...so to clear up a little. Piper was bought almost 2 years ago 2350 and Dianne waived shipping. Cash was 2500$ plus 200 shipping. I have emails saying this. When cash shipped with all his paperwork, my receipt said 2350. But I have back up. Jen all Id like is my 2500 purchase price. No shipping and as of now not either the 1700 in vet bills. I'm a easy guy. Money is tight I get it. But reach out and work out a repayment plan. Please if your friends with her talk to her. Soon I will be lawyering and spending more than my purchase price if needed on behalf of cash. I will travel and do what action is nessasary. Again nice person she is. Just needs a touch of help in customer service maybe.

[Zook4mud]

Hi good morning this is Meagan. I am sure my husband is also going to respond to Jens posts also but I Would like to as well. I want to keep this thread in line and repeat what it was intended for. I did business with someone who breached contract. I am sorry she is sick. I knew she was because she admitted to shipping him too early due to her illness. I am sorry she has health struggles ahead of her. It doesnt change that she owes me the purchase price of the dog back due to our agreement. I said before and I will say it again, I was left with no choice but to take this issue to here. She wasnt responding to any other attempts so hopefully she will to this. Jen if you havent talked to her or read anything how do you know she is speaking with someone to respond to this? I am anxious to hear what she has to say. And your comment about steep discounts? Sure she adjusted her prices on both dogs I purchased but thats not the point. If you want to bring $ into this I can add it all up and let you know the exact cost. I appreciate you wanting to bring insight into her current situation and thank you for your kind words but her insight is the one I am looking for. Answers as to why she never responded to me. My phone is always on. I wouldnt turn her away if she reached out to me because this is exactly what I am doing. Trying to get to her and sadly this is the road its taken. The point is she should put a check in the mail and I will come back on here to let everyone know she did the right thing. I will then resolve my complaints with the BBB and the attorney general and we can move forward. Until that happens Jen this thread is going to continue and I am going to continue to share with whomever will listen to my experience so maybe, just maybe I can save someone else from what my family and I are going through.

[chachi]

Sometimes the people accusing are the very ones being rude, members on here were called uncivilized. Of course when the OP gives there side of the story members are going to respond with support and also they are going to say this is a bad breeder. It is unrealistic not to expect that. If the breeder wants her side of the story here she can always bring it then there will be 2 sides and everyone can decide for themselves

[joshroo]

"If you take a moment to consider the reality of a serious health diagnosis you should realize that life as we know it cannot simply stop. Diane faces incredible challenges ahead of her physically and financially. Since the recent diagnosis she has scaled down production although, believe it or not, there is still demand for Yorkies out there that Diane must keep up with"


I am sure that the judge would love to see this, has read, it appears that she would do anything to make a buck and sell a sick dog due to her health.... shame shame shame....


I can only guess that in her contract it states that she will not release a puppy under either a weight restriction or age restriction, and from the OP, that she did in fact release the puppy under age per the breeder, so therefore the breeder broke her own contract that then can and will allow the breeder to be sued.


If the breeder had any common sense, she should pay for the replacement and all vet bills from the previous puppy, before this case lands in court, due to that if it shall go to court, she could be responsible for any and all court fees for both parties and possible jail time....


Jail time would be due upon fraud, cause in this case she committed fraud and most likely knew about it. You do not need to know that you committed fraud to be charged with it...

[jenskwan]

Originally Posted by jp4m2

To the OP i'm so sorry for the loss of your pup. I know how devastating this is. It's terrible have to deal with a breeder who refuses to honer her contract when you're trying to grieve for your loss.

jenskwan, this quote from your last post.... Since the recent diagnosis she has scaled down production although, believe it or not, there is still demand for Yorkies out there that Diane must keep up with.

....is so disturbing, I cringed reading this.To say a person has to keep up her production of pups up even in the midst of a serious health crisis makes me wonder where her interest really is. I really feel sorry for those dogs in her care when I read this.

Don't worry about the puppies, Diane has plenty of helpful and loving family members making sure the dogs are still receiving the utmost care.

[jp4m2]

Originally Posted by jenskwan

Don't worry about the puppies, Diane has plenty of helpful and loving family members making sure the dogs are still receiving the utmost care.

I'm sure she does, after all they don't want to stop production. (smh)

[KazzyK810]

Originally Posted by jenskwan

Hi Lovetodream88,

I apologize that our website does not convey that Firebrand is what you consider to be a reputable breeder. I would love feedback on what improvements you suggest as we are always open to new ideas for the business.

If you take a moment to consider the reality of a serious health diagnosis you should realize that life as we know it cannot simply stop. Diane faces incredible challenges ahead of her physically and financially. Since the recent diagnosis she has scaled down production although, believe it or not, there is still demand for Yorkies out there that Diane must keep up with.

Originally Posted by jenskwan

I am sorry that I almost made you lose your coffee.

What I am trying to say is that there are still good people out there who are willing to offer up their time to positively benefit others. It is a small family business built on passion and not profit and our numbers indicate that. Again, you assume that the prices that you have found are the final numbers that buyers are charged. As I mentioned before, Diane accommodates steep discounts for most of her customers.

Please, don't jump to conclusions before making accusations.

"our website", "we are always open to new ideas for the business", "our numbers indicate that". ...are you just a friend or part owner in the business? Or the breeder herself under a false name? Seems like a slip of the tongue a few too many times in my opinion.

As to there still being a " demand for Yorkies out there that Diane must keep up with", this implies that Diane is still breeding. ??? Any reputable breeder of yorkies, knows that small dogs are more likely to run into complications giving birth that may necessitate an emergency C-section and as such have funds set aside specifically for such complications that may arise when whelping. If Diane does not have the funds to reimburse the clients whose puppy died from a congenital defect, one would assume she also doesn't have the funds to protect the life and welfare of her breeding bitches either, yet she continues to breed. Again, major red flag that this is not the kind of breeder that a potential yorkie purchaser should do business with!