read and decide for yourselves

[Zook4mud]

Hi this is Meagan. My husband and I are going back and forth posting from the same name. Thank you Jenskwan for your comments. I appreciate you wanting to defend your friend. I never put her down for being a good friend or a good person. I made sure I was careful with my wording because that was not my intention. My intentions are to have her honor her signed contract agreement. That is all. I have tried to reach out so we can move on. Im sorry if you take offense from the support I have received from here but I was left no choice. If she trusts you enough to post for her then maybe she would trust you if you told her to do what she agreed to and the right thing. Did she show you then the paperwork I sent? Do you need me to scan it to you so you can see it in black and white for yourself? I am sorry Jen but there is no argument. Its plain as day. I had a puppy with a congenital disease (which i never blamed her for because that would be silly) who passed away from it. I had a autopsy to confirm that. I have a signed agreement stating I would get a refund or replacement if this happened ,which I have not received still. This is breech of contract. Maybe you can help her see this? These posts are not to blame her but hold her responsible. Thank you.

[Wylie's Mom]

Originally Posted by Zook4mud

Hi this is Meagan. My husband and I are going back and forth posting from the same name. Thank you Jenskwan for your comments. I appreciate you wanting to defend your friend. I never put her down for being a good friend or a good person. I made sure I was careful with my wording because that was not my intention. My intentions are to have her honor her signed contract agreement. That is all. I have tried to reach out so we can move on. Im sorry if you take offense from the support I have received from here but I was left no choice. If she trusts you enough to post for her then maybe she would trust you if you told her to do what she agreed to and the right thing. Did she show you then the paperwork I sent? Do you need me to scan it to you so you can see it in black and white for yourself? I am sorry Jen but there is no argument. Its plain as day. I had a puppy with a congenital disease (which i never blamed her for because that would be silly) who passed away from it. I had a autopsy to confirm that. I have a signed agreement stating I would get a refund or replacement if this happened ,which I have not received still. This is breech of contract. Maybe you can help her see this? These posts are not to blame her but hold her responsible. Thank you.

Great post. I admire how calm and collected you are being about all of this, bc some people might get overly emotional, and then not be able to get their point across. I hope this somehow gets resolved the way it should be.

[bellajayne]

Originally Posted by jenskwan

Hello YorkieTalk.com forum readers,

My name is Jen and I volunteer as the Social Media Admin for Firebrand Yorkies. It is my responsibility to manage the Facebook page and recently YorkieTalk.com for Firebrand Yorkies.

I am quite shocked at the hurtful comments many of you have left in response to Zook4mud’s post about the devastating loss of their beloved new puppy, Cash. It is my understanding that we are all human and we must bestow kindness and compassion to all others. We are taught not to jump to conclusions or cast judgement without yet hearing both sides of the story. It is easier to take the vigilante route, especially in a format such as this forum as you need not take any action beyond providing your vindictive opinions.

A wise person takes the less travelled, patient route, they seek to gain perspective before casting stones. I hope that all of you will calm down and understand that there are two sides to this story as there are with every story. Please wait until you have heard both sides before tearing this breeder apart. I do not even know both sides of the story yet so I cannot answer any questions or provide insight on the issue at hand.

Now, something I can provide insight for. I have known Diane for 2 ½ years, if I could choose a single word to describe her, I would choose benevolent. This may come as a shock to you as you have all assumed that Diane is a greedy human being with no ability to be empathetic or caring. The fact is that the situation is quite the contrary.

Beyond caring for her Yorkies, Diane regularly offers up her time providing encouragement and companionship to her family members and friends. Her door is always open to anyone who is in need and is comfortable sharing a bed with a dozen Yorkies.

Diane loves Yorkies and I do not say this lightly. Every single puppy who comes in and out of Firebrand Yorkies is treated like family at the Firebrand household. The dogs live, play, eat, and sleep in the same space as their owners. Previous buyers frequently return with their Yorkie babies for dogsitting or playdates because of the Yorkie family atmosphere that Diane has created in her home.

Diane also loves to share that love with her buyers. When she sells a puppy she feels as if she is giving a child up for adoption. She screens buyers to ensure that the puppies are going to the best home possible. I am sure that she was just as devastated at the loss of Cash as he was a member of the Firebrand household for the first twelve weeks of his life.

Even after being financially advised to increase prices, she continues to accommodate discounts for buyers as she feels that money isn’t an important part of the equation. The most important part for her is the puppy’s health, well-being, and integration into their new family.

As many of her recent buyers are aware, Diane has been suffering from health issues. She will go out of her way to veil how serious the issues actually are as to not burden others with worrisome news. I speak for Diane here as I tell you that the health issues are as serious as they come. Yet, she continues to provide service for her customers to the best of her abilities because she loves her Yorkies and wants nothing more than to share that love with other families.

Sincerely,

Jennifer Kwan

(SEE HIGHLIGHTED SENTENCE ABOVE) GREAT idea - I think everyone here would love to hear her side of the story!!!

[ladyjane]

Originally Posted by Zook4mud

Hi this is Meagan. My husband and I are going back and forth posting from the same name. Thank you Jenskwan for your comments. I appreciate you wanting to defend your friend. I never put her down for being a good friend or a good person. I made sure I was careful with my wording because that was not my intention. My intentions are to have her honor her signed contract agreement. That is all. I have tried to reach out so we can move on. Im sorry if you take offense from the support I have received from here but I was left no choice. If she trusts you enough to post for her then maybe she would trust you if you told her to do what she agreed to and the right thing. Did she show you then the paperwork I sent? Do you need me to scan it to you so you can see it in black and white for yourself? I am sorry Jen but there is no argument. Its plain as day. I had a puppy with a congenital disease (which i never blamed her for because that would be silly) who passed away from it. I had a autopsy to confirm that. I have a signed agreement stating I would get a refund or replacement if this happened ,which I have not received still. This is breech of contract. Maybe you can help her see this? These posts are not to blame her but hold her responsible. Thank you.

Originally Posted by Wylie's Mom

Great post. I admire how calm and collected you are being about all of this, bc some people might get overly emotional, and then not be able to get their point across. I hope this somehow gets resolved the way it should be.

[MsCherylReCo]

Hello. My name is Cheryl. I am so look sorry for your loss. It is a shame how all goes well as long as you yourself are not the one doing the breaching of the contract. If the roles were reversed and you breeched then the other person would be all over you. People really should put themselves in the other person's shoes and honor agreements. Right is right and it doesn't wrong anyone. You lived up to your end of the contract at, I am sure, great cost to you. I admire how you and your husband have not taken to smearing her reputation in any way. If she had lived up to her signed contract, one she drew up herself I might add, this story would never have been posted here. You would be whole. Still hurting from the loss of your beloved Cash, but whole. My prayers are with you.

[Lovetodream88]

Originally Posted by jenskwan

Hello YorkieTalk.com forum readers,

My name is Jen and I volunteer as the Social Media Admin for Firebrand Yorkies. It is my responsibility to manage the Facebook page and recently YorkieTalk.com for Firebrand Yorkies.

I am quite shocked at the hurtful comments many of you have left in response to Zook4mud’s post about the devastating loss of their beloved new puppy, Cash. It is my understanding that we are all human and we must bestow kindness and compassion to all others. We are taught not to jump to conclusions or cast judgement without yet hearing both sides of the story. It is easier to take the vigilante route, especially in a format such as this forum as you need not take any action beyond providing your vindictive opinions.

A wise person takes the less travelled, patient route, they seek to gain perspective before casting stones. I hope that all of you will calm down and understand that there are two sides to this story as there are with every story. Please wait until you have heard both sides before tearing this breeder apart. I do not even know both sides of the story yet so I cannot answer any questions or provide insight on the issue at hand.

Now, something I can provide insight for. I have known Diane for 2 ½ years, if I could choose a single word to describe her, I would choose benevolent. This may come as a shock to you as you have all assumed that Diane is a greedy human being with no ability to be empathetic or caring. The fact is that the situation is quite the contrary.

Beyond caring for her Yorkies, Diane regularly offers up her time providing encouragement and companionship to her family members and friends. Her door is always open to anyone who is in need and is comfortable sharing a bed with a dozen Yorkies.

Diane loves Yorkies and I do not say this lightly. Every single puppy who comes in and out of Firebrand Yorkies is treated like family at the Firebrand household. The dogs live, play, eat, and sleep in the same space as their owners. Previous buyers frequently return with their Yorkie babies for dogsitting or playdates because of the Yorkie family atmosphere that Diane has created in her home.

Diane also loves to share that love with her buyers. When she sells a puppy she feels as if she is giving a child up for adoption. She screens buyers to ensure that the puppies are going to the best home possible. I am sure that she was just as devastated at the loss of Cash as he was a member of the Firebrand household for the first twelve weeks of his life.

Even after being financially advised to increase prices, she continues to accommodate discounts for buyers as she feels that money isn’t an important part of the equation. The most important part for her is the puppy’s health, well-being, and integration into their new family.

As many of her recent buyers are aware, Diane has been suffering from health issues. She will go out of her way to veil how serious the issues actually are as to not burden others with worrisome news. I speak for Diane here as I tell you that the health issues are as serious as they come. Yet, she continues to provide service for her customers to the best of her abilities because she loves her Yorkies and wants nothing more than to share that love with other families.

Sincerely,

Jennifer Kwan

I can tell you just by looking at the website she is not a reputable breeder I would support nor lead other people to support so I'm am inclined to believe the OP. Also if a breeder is having serious health issues she needs to stop breeding. Breeding dogs is a serious thing and if you can not put your all into it then you should not be doing it.

[Lovetodream88]

Originally Posted by jenskwan

This thread has been a clear example of this type of behaviour that YorkieTalk.com is trying to curb. I am utterly disappointed that this has been behaviour prevalent enough that it warranted a post such as the one linked here:

Everyone Please Read: Going Forward, We Must Post With More Respect Toward Others

Your wrong this is not what that post is talking about.

[KazzyK810]

If a breeder does not honor her contract, she is not reputable.

Even online, her posted buyer agreement (which has red flags galore and should send any potential purchaser running) states if a puppy dies before a year of age due to a congenital defect, diagnosed as such by an autopsy, a replacement puppy will be provided. (Again a red flag here, as any legitimate breeder understanding the devastating emotional toil such events has on a pet owner routinely provides EITHER a replacement puppy OR a full refund, at the BUYERS preference).

The pup died at less than a year of age. Michigan State Veterinary labs (a premiere laboratory & research facility in the nation) diagnosed it as a congenital liver disease. The breeder should not have to be dragged to the plate to step up to her end of the agreement. That this situation escalated to this point due to breeders negligence in promptly addressing the problem, speaks volumes to her lack of character, in my opinion.

[MsCherylReCo]

Originally Posted by KazzyK810

If a breeder does not honor her contract, she is not reputable.

Even online, her posted buyer agreement (which has red flags galore and should send any potential purchaser running) states if a puppy dies before a year of age due to a congenital defect, diagnosed as such by an autopsy, a replacement puppy will be provided. (Again a red flag here, as any legitimate breeder understanding the devastating emotional toil such events has on a pet owner routinely provides EITHER a replacement puppy OR a full refund, at the BUYERS preference).

The pup died at less than a year of age. Michigan State Veterinary labs (a premiere laboratory & research facility in the nation) diagnosed it as a congenital liver disease. The breeder should not have to be dragged to the plate to step up to her end of the agreement. That this situation escalated to this point due to breeders negligence in promptly addressing the problem, speaks volumes to her lack of character, in my opinion.

I totally agree with you. If a person does not want to adhere to a contract they provide then they are not worthy to be business people of any kind. You are only as good as your word, and from this her word means nothing.
Future buyers beware of this breeder is the thought of the day.

[MauiGirl]

Zook4mud, I am so very sorry for the loss of your little one. That alone is such a heartbreak, when you fall in,love with them and cannot help them survive.

I am also sorry that it has been so difficult to get the refund that is clearly due to you. I do hope that the breeder will quickly step up and settle this. If she is as wonderful and benevolent as her media rep claims, then she should already have your check in the mail to you. If it turns out she is not as honorable then evey future possible buyer will easily find this out by Internet searches. If she specializes in breeding tinies then I would guess that this is not her first loss.

[MarkFromSea]

This comment is in response to the other posting the breeder's friend left in another thread here at YT.

Originally Posted by jenskwan

Hi,

I am completely new to YorkieTalk.com and online forums in general. I was shocked at the responses that community members left under the OP in the linked thread:
read and decide for yourselves

I did not come across this stickied thread until after I responded to all the posts in the above thread. It is clear why people stay off of these forums, these types of community members are reducing themselves to a faint percentage of humanity and compassion that we are all born with.

Why would you be shocked? A website like this is the perfect place for people to discuss their experience with breeders, good and bad. Firebrand Yorkies "appears" to have mistreated a customer. I suspect the customer spent thousands of dollars for a puppy. The puppy died, that's going to happen occasionally so that in itself is not unusual. The breeder, Firebrand Yorkies, did not honor their guarantee and instead laid blame on the customer. Honestly, that's bad business for the breeder no matter how many good pups the breeder has sold in the past. You're only as good as your last pup! If you happen to be the breeder, do the right thing and honor your agreement with your customer. If you only know the breeder in some way, let them know, they need to do the right thing. If Firebrand Yorkies had been an honest retailer, they would have treated their customer with the "humanity and compassion that we are all born with." Obviously, Firebrand Yorkies is "reducing themselves to a faint percentage" of that.

[MarkFromSea]

Originally Posted by jenskwan

Hello YorkieTalk.com forum readers,

My name is Jen and I volunteer as the Social Media Admin for Firebrand Yorkies. It is my responsibility to manage the Facebook page and recently YorkieTalk.com for Firebrand Yorkies.

I am quite shocked at the hurtful comments many of you have left in response to Zook4mud’s post about the devastating loss of their beloved new puppy, Cash. It is my understanding that we are all human and we must bestow kindness and compassion to all others. We are taught not to jump to conclusions or cast judgement without yet hearing both sides of the story. It is easier to take the vigilante route, especially in a format such as this forum as you need not take any action beyond providing your vindictive opinions.

A wise person takes the less travelled, patient route, they seek to gain perspective before casting stones. I hope that all of you will calm down and understand that there are two sides to this story as there are with every story. Please wait until you have heard both sides before tearing this breeder apart. I do not even know both sides of the story yet so I cannot answer any questions or provide insight on the issue at hand.

Now, something I can provide insight for. I have known Diane for 2 ½ years, if I could choose a single word to describe her, I would choose benevolent. This may come as a shock to you as you have all assumed that Diane is a greedy human being with no ability to be empathetic or caring. The fact is that the situation is quite the contrary.

Beyond caring for her Yorkies, Diane regularly offers up her time providing encouragement and companionship to her family members and friends. Her door is always open to anyone who is in need and is comfortable sharing a bed with a dozen Yorkies.

Diane loves Yorkies and I do not say this lightly. Every single puppy who comes in and out of Firebrand Yorkies is treated like family at the Firebrand household. The dogs live, play, eat, and sleep in the same space as their owners. Previous buyers frequently return with their Yorkie babies for dogsitting or playdates because of the Yorkie family atmosphere that Diane has created in her home.

Diane also loves to share that love with her buyers. When she sells a puppy she feels as if she is giving a child up for adoption. She screens buyers to ensure that the puppies are going to the best home possible. I am sure that she was just as devastated at the loss of Cash as he was a member of the Firebrand household for the first twelve weeks of his life.

Even after being financially advised to increase prices, she continues to accommodate discounts for buyers as she feels that money isn’t an important part of the equation. The most important part for her is the puppy’s health, well-being, and integration into their new family.

As many of her recent buyers are aware, Diane has been suffering from health issues. She will go out of her way to veil how serious the issues actually are as to not burden others with worrisome news. I speak for Diane here as I tell you that the health issues are as serious as they come. Yet, she continues to provide service for her customers to the best of her abilities because she loves her Yorkies and wants nothing more than to share that love with other families.

Sincerely,

Jennifer Kwan

None of what you wrote addresses the problem. Diane has kept these people waiting for nearly 2 years. Simply put, she sucks as a retailer! She needs to ante up and honor the contract. No excuses, just get it done!

While we're waiting to hear of a resolution, other forums and review sites will be filled with bits of info for google.

To the OP, if you haven't already done so, I think there is a spot on this thread where you can actively tag it to google searches. Someone else would have better info on that.

[chachi]

I hope you dont feel bad for anything posted here you are out alot of money and emotional angish and this breeder has treated you very unfairly and unprofessionally. Its interesting this spokesperson didnt know both sides of the story yet she is going to come here and chastise us for posting about this breeder. The breeder is free to come here and share her side of the story no one is stopping her. Or she can just get ahold of you and make right this wrong. Either way you have every right to be upset and you have every right to post about it no matter the responses you get. Im hoping since there hass been a posting from this spokesperson the breeder will do the right thing and refund your money for the purchase price and vet bills

[Zook4mud]

I just want to take a second to thank you all who have read, shared and responded to our posts. This support is helping us in ways I dont think we thought we needed. We do hope this "pressure" helps her see what she should do as well.

We will continue to post and keep you all updated

Thank you again

[MarkFromSea]

I was able to add two "tags" to this thread. "yorkie" and "yorkshire terrier", I think that makes it more visible to google. If so, this thread should come up more often when someone is researching a yorkie breeder. I was only allowed two tags. If others add additional tags, that may help the visibility of this thread when potential buyers research their breeders. Someone correct me if I'm wrong. Thanks!