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03-19-2010, 12:09 PM | #16 |
Donating YT 500 Club Member Join Date: Jul 2006 Location: Lubbock, Texas
Posts: 1,548
| I made the call today. I just got their catalog a few days ago. No more!!
__________________ Mary Ann A'Lea Yorkshire Terriers |
Welcome Guest! | |
03-19-2010, 08:25 PM | #17 |
YT 500 Club Member Join Date: Jun 2009 Location: Kuna,ID,USA
Posts: 557
| hmm...like to places offering yorkie magnets and stuff? I wondered how those things knew I have yorkies...dang. I get the magazines, but I've never ordered anything...definitely won't, now! Thanks for the heads up!
__________________ Sandy: Joey & Tank's Mom Jackson Ryan Last edited by joeyandtanksmom; 03-19-2010 at 08:26 PM. Reason: spelling...i think i'm tired... :) |
03-20-2010, 01:32 AM | #18 |
BANNED! Join Date: Jan 2010 Location: Columbia, SC
Posts: 66
| Wow! I'm definitely not ordering from them anymore. I'd rather them provide my e-mail address. Ehhh, so furious! Definitely not supporting or recommending them ever again! |
03-20-2010, 03:24 AM | #19 |
No Longer a Member Join Date: Mar 2007 Location: With My Beautiful Fur Babies!
Posts: 5,525
| I got that exact same flier recently...with the Yorkie magnets. I thought the same thing..."How did this company know that I have a Yorkie?!". |
03-20-2010, 05:44 AM | #20 | ||
Donating YT 500 Club Member | Quote:
Quote:
Thanks Mary!
__________________ ~Ruby, Reno, Razz, & Jack~ | ||
09-15-2012, 06:32 AM | #21 |
YorkieTalk Newbie! Join Date: Sep 2012 Location: Rhinelander, Wisconsin, USA
Posts: 2
| Good morning. My name is Gordon Magee and I head up Internet Marketing for Drs. Foster and Smith. I directly oversee our email program. I want to assure you that we NEVER....NEVER....NEVER share customer email addresses. Never. And we haven't in the past. I'm not sure where the rumor got started that we do, but I can personally assure you that it has NEVER happened. Regarding physical addresses the same is true, but let me explain how list rentals work in the catalog business. Companies sometime "rent" lists to mail to, from companies that have a similar demographic, meaning that people on those lists might really like to get the catalog of this other company. HOWEVER, the company who rents the list of another company is NEVER...NEVER...NEVER given the addresses or the names of the people on the rental list. The mailing center that does the mailing for the company whose list is being rented, receives the catalogs of the company who has rented the list. That mailing center puts the labels on the renter's catalogs and mails them out. The only time that renter would ever have your physical address would be if you choose to buy from them and put in an order. Then and only then would they have your address...and it would be supplied by you and no one else, as you fill out your order. The point is that in a list rental, the physical address and the name of the customer is NEVER given to the company renting the list. So in NO case have we given out customer names to other companies. If you have further questions about this please do feel free to email me at gordon.magee@drsfostersmith.com We are very concerned about customer satisfaction and having our customers know that we protect their data. While we are a large company in terms of sales, we live in and the company is based in rural Wisconsin. We are "just plain folks" who have the same concerns that our customers do about privacy, so we take these concerns very seriously. Thanks for your understanding and patience, and again, please DO feel free to email me if you have questions or concerns. Sincerely, Gordon Magee Internet Marketing and Media Manager Drs. Foster and Smith |
09-15-2012, 05:52 PM | #22 |
YT 3000 Club Member Join Date: Apr 2011 Location: NY
Posts: 6,582
| I don't think this company is still owned by the original founders from years ago. They must have retired and sold to a bigger corporation because their methods have really changed. |
09-15-2012, 06:08 PM | #23 |
YorkieTalk Newbie! Join Date: Sep 2012 Location: Rhinelander, Wisconsin, USA
Posts: 2
| Gracielove, The company is still owned and operated Dr. Race Foster and Dr. Marty Smith. They have always owned the business and always operated the business. There has been no sale of the company. Nor have our methods changed. We still have a 100% satisfaction guarantee that has been part of the company ethos from the beginning. We still dedicate 10% to 15% of our catalog space to educational articles so pet owners can be well equipped to care for their pets. Our call center is still local, using folks from the Rhinelander, Wisconsin area. We are often asked about outsourcing our call center to other places around the country or even in other countries, but we refuse. We want our own Wisconsin folks answering the phone and helping pet owners. I'm not sure what methods you are speaking of that may have changed. I'd love to know whether you think the changes you have seen are a positive or a negative. I've been with the company for 9 years of the 29 it has been in business and have known Marty longer than that. In fact I was a pastor for 20 years and Marty went to our church, so I knew him long before coming to work for him. Anyway, I wanted you to know that Race and Marty still own and run the company and there is no outside corporation involved and there never has been. This is the same company with the same owners it has always had: Dr. Race Foster and Dr. Marty Smith. Hope that helps in some way. Have a great rest of the weekend! Gordon Magee Internet Marketing and Media Manager Drs. Foster and Smith |
09-15-2012, 07:16 PM | #24 |
BANNED! Join Date: Jun 2010 Location: Washington DC
Posts: 4,183
| I have ordered from Drs Foster & Smith for the past couple of years and have never had any problems ... |
09-16-2012, 04:19 AM | #25 |
Donating YT 500 Club Member Join Date: Dec 2010 Location: At Home
Posts: 8,386
| I have ordered from them and have had no problems at all. I don't get any unwanted email's or any unwanted mail from places I don't know.
__________________ [SIZE="3"VICKI & ALLIE[/SIZE] |
09-16-2012, 04:25 AM | #26 |
BANNED! Join Date: Jun 2010 Location: Washington DC
Posts: 4,183
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09-16-2012, 11:25 AM | #27 |
Donating YT Addict Join Date: Aug 2010 Location: SW USA
Posts: 2,505
| Foster Smith After reading the comments here about info sharing I wrote to FS and talked of my concerns and that I wanted the sharing to cease. This is the reply "Thank you for your email. We sincerely apologize for any inconvenience this may have caused you. We have coded your customer file as a do not rent. If we can be of additional assistance, please contact our Internet Customer Service Department at 1-800-381-7179, via email or on our Live Help link. Live Help is available 8:00 a.m. to 8:00 p.m. CST seven days a week. Sincerely, Customer Support Drs. Foster & Smith pxp" It seems to me that "renting" is sharing. They must feel I had a point or they would not be apologizing? We hope that what they say about their privacy policy does have its customers' privacy at heart. At least they reply promptly to emails and concerns, and that is a good start. |
09-17-2012, 04:45 PM | #28 |
YT 3000 Club Member Join Date: Apr 2011 Location: NY
Posts: 6,582
| I'd like to say to Drs Foster and Smith that I sure don't need anymore junk mail! It is unmanageable now! What a waste of paper. If I want info from another company I will request it. I do not want my name and address "rented" to anyone. |
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