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gordonmagee · 09-15-2012, 06:32 AM

Good morning. My name is Gordon Magee and I head up Internet Marketing for Drs. Foster and Smith. I directly oversee our email program. I want to assure you that we NEVER....NEVER....NEVER share customer email addresses. Never. And we haven't in the past. I'm not sure where the rumor got started that we do, but I can personally assure you that it has NEVER happened.

Regarding physical addresses the same is true, but let me explain how list rentals work in the catalog business.

Companies sometime "rent" lists to mail to, from companies that have a similar demographic, meaning that people on those lists might really like to get the catalog of this other company. HOWEVER, the company who rents the list of another company is NEVER...NEVER...NEVER given the addresses or the names of the people on the rental list.

The mailing center that does the mailing for the company whose list is being rented, receives the catalogs of the company who has rented the list. That mailing center puts the labels on the renter's catalogs and mails them out. The only time that renter would ever have your physical address would be if you choose to buy from them and put in an order. Then and only then would they have your address...and it would be supplied by you and no one else, as you fill out your order.

The point is that in a list rental, the physical address and the name of the customer is NEVER given to the company renting the list. So in NO case have we given out customer names to other companies.

If you have further questions about this please do feel free to email me at gordon.magee@drsfostersmith.com

We are very concerned about customer satisfaction and having our customers know that we protect their data.

While we are a large company in terms of sales, we live in and the company is based in rural Wisconsin. We are "just plain folks" who have the same concerns that our customers do about privacy, so we take these concerns very seriously.

Thanks for your understanding and patience, and again, please DO feel free to email me if you have questions or concerns.

Sincerely,

Gordon Magee
Internet Marketing and Media Manager
Drs. Foster and Smith

09-15-2012, 06:32 AM	#21
gordonmagee YorkieTalk Newbie! Join Date: Sep 2012 Location: Rhinelander, Wisconsin, USA Posts: 2	Good morning. My name is Gordon Magee and I head up Internet Marketing for Drs. Foster and Smith. I directly oversee our email program. I want to assure you that we NEVER....NEVER....NEVER share customer email addresses. Never. And we haven't in the past. I'm not sure where the rumor got started that we do, but I can personally assure you that it has NEVER happened. Regarding physical addresses the same is true, but let me explain how list rentals work in the catalog business. Companies sometime "rent" lists to mail to, from companies that have a similar demographic, meaning that people on those lists might really like to get the catalog of this other company. HOWEVER, the company who rents the list of another company is NEVER...NEVER...NEVER given the addresses or the names of the people on the rental list. The mailing center that does the mailing for the company whose list is being rented, receives the catalogs of the company who has rented the list. That mailing center puts the labels on the renter's catalogs and mails them out. The only time that renter would ever have your physical address would be if you choose to buy from them and put in an order. Then and only then would they have your address...and it would be supplied by you and no one else, as you fill out your order. The point is that in a list rental, the physical address and the name of the customer is NEVER given to the company renting the list. So in NO case have we given out customer names to other companies. If you have further questions about this please do feel free to email me at gordon.magee@drsfostersmith.com We are very concerned about customer satisfaction and having our customers know that we protect their data. While we are a large company in terms of sales, we live in and the company is based in rural Wisconsin. We are "just plain folks" who have the same concerns that our customers do about privacy, so we take these concerns very seriously. Thanks for your understanding and patience, and again, please DO feel free to email me if you have questions or concerns. Sincerely, Gordon Magee Internet Marketing and Media Manager Drs. Foster and Smith