Gracielove,
The company is still owned and operated Dr. Race Foster and Dr. Marty Smith. They have always owned the business and always operated the business. There has been no sale of the company. Nor have our methods changed. We still have a 100% satisfaction guarantee that has been part of the company ethos from the beginning. We still dedicate 10% to 15% of our catalog space to educational articles so pet owners can be well equipped to care for their pets. Our call center is still local, using folks from the Rhinelander, Wisconsin area. We are often asked about outsourcing our call center to other places around the country or even in other countries, but we refuse. We want our own Wisconsin folks answering the phone and helping pet owners.
I'm not sure what methods you are speaking of that may have changed. I'd love to know whether you think the changes you have seen are a positive or a negative. I've been with the company for 9 years of the 29 it has been in business and have known Marty longer than that. In fact I was a pastor for 20 years and Marty went to our church, so I knew him long before coming to work for him.
Anyway, I wanted you to know that Race and Marty still own and run the company and there is no outside corporation involved and there never has been. This is the same company with the same owners it has always had: Dr. Race Foster and Dr. Marty Smith.
Hope that helps in some way.
Have a great rest of the weekend!
Gordon Magee
Internet Marketing and Media Manager
Drs. Foster and Smith |