Thread: Refunds??
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Old 10-24-2007, 08:44 AM   #1
Kathryn_V
Out to Spoil the World!
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Join Date: Dec 2005
Location: Palm Springs, California
Posts: 2,709
Question Refunds??



Are you not finding an item in your order???

Did you get an email about a PayPal or Credit Card refund???

Does it sound small to you???



I have recieved two emails so far about refunds that I have issued... And I just wanted to address the issue real quick....

Here is an email I sent out to a customer... I hope this covers the subject...

" Hello,

You used the 50% off coupon on your order so you did not pay full retail price for the items that I had to refund you on. I'm sure you understand that I am not refunding people twice what they paid. As for not letting you know sooner... I had 200 orders to process and yours may have fallen towards the end, either in picking or shipping and I was unaware that yours was incomplete, once I did, I refunded it. So many orders were placed simultaneously it overwhelmed my site and people were able to order the same items thus creating an inventory issue..... It was a major issue and I'm sorry it affected your order. Any time there is a difference in postage I always refund... so if there was a refund to be given, you got it.

I hope I explained this well enough... I don't always make sense as much as I think I do...

Kathryn "



If you have any other questions, Please ask them in Email to me... Beyondspoiledceo@aol.com and NOT in this thread, as I don't want to take away from the other vendors here unless I was advertising a product... lol muahahahahaha


Thanks guys!




k
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Last edited by Kathryn_V; 10-24-2007 at 08:46 AM.
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